Ramsey Subaru

We were exceptionally pleased with the helpfulness and patience that Michael Pandolfelli showed us! There was nothing he wouldn't accommodate us with, without ever being pushy. He was there to answer all patience that Michael Pandolfelli showed us! There was nothing he wouldn't accommodate us with, without ever being pushy. He was there to answer all of our questions and then some! Everything he promised came to fruition and was explained in detail. We would not hesitate to buy our next car from him or recommend friends and family to him. So nice to see such an honorable young man in sales! We loved this dealership. MIcheal, it was a pleasure to work with you, thanks!! Oh and yes, I love my Subaru!:) More

I gave the highest rating, because of my really cool experience at Ramsey Subaru. We met Michael Pandolfelli, he was totally down to earth and a really nice guy. My husband and I were looking to lease experience at Ramsey Subaru. We met Michael Pandolfelli, he was totally down to earth and a really nice guy. My husband and I were looking to lease an all wheel drive vehicle. We had done some research on the Impreza along with a couple of others. We wanted a silver hatchback (if we decided on the Impreza!). Well we talked for a while and Michael told us that the only colors immediately available were white and dark gray. We looked at the white and I loved it! Michael was in no way pushy. He simply let us look on our own. I was impressed with the car, the dealership and the sales person. We loved the look of the car, the mileage and the all wheel drive. Talked to Michael about what features we wanted and what monthly leasing price worked for us, he just made it work! We decided to go no further. We found our car! Closed the deal that day. When we came to pick up the car, Michael spent time with us going over all of the features. Asked us to call anytime with questions. There was a very mellow atmosphere in the office. We even had fabulous coffee! I liked the experience. I must say finding a new car can be nerve wracking. Not at all here. Kudos Ramsey Subaru. You have it worked out very nicely. Your staff is awesome. Sincerely, Lori and Les Perkel More

We are repeat buyers who found a home at Ramsey Subaru. We are repeat buyers who found a home at Ramsey Subaru. Now that we are a Twobaru household, we'll be visiting Ramsey Subaru twice as often. We are repeat buyers who found a home at Ramsey Subaru. Now that we are a Twobaru household, we'll be visiting Ramsey Subaru twice as often. More

Absolutely terrible! I had my turbo there fixed on my Absolutely terrible! I had my turbo there fixed on my 2005 subaru legacy in Feb 2013 at 110K miles. 24K miles later at 134K it blew again! The wa Absolutely terrible! I had my turbo there fixed on my 2005 subaru legacy in Feb 2013 at 110K miles. 24K miles later at 134K it blew again! The warranty was supposed to be a year unlimitied miles. They told me Lie after Lie and found every reason in the book not to cover it. After wasting a whole day their arguing with them I had it towed up to where I live. Found out they did a TERRIBLE job clamping the air duct on which they put on ripped and folded. This caused dirt to get into the turbo. I brought the parts next day to show the service manager and his response was "oh we see them pop off all the time". It did not pop off as it was still clamp just done WRONG by them. Long story short they originally ripped me off by charging me 2.5 K to fix a year ago. They then somehow said they could do it for 2K (knew they were wrong). I will now be suing them in small claims court. SERVICE DEPARTMENT THERE ARE CROOKS, DO BAD WORK, AND NOT FRIENDLY! DO NOT DEAL WITH THESE PEOPLE UNLESS YOU LIKE TO GIVE MONEY AWAY! More

There was a problem with a sensor on my new (1700 miles) Impreza Sport Premium. Mr. Cisneros promptly attended to me; asked what was wrong, checked it out, informed me what the technicians found, and -since Impreza Sport Premium. Mr. Cisneros promptly attended to me; asked what was wrong, checked it out, informed me what the technicians found, and -since the replacment sensor would not arrive until after I was scheduled to go on vacation to Vermont - provided me with a free loaner car for the entire week, and apologized for the inconvenience. He informed me (by e-mail and two voice-mail messages) as soon as the replacement sensor was installed and repeatedly tested. My freshly washed car was ready for me to pick up upon my return from vacation. From beginning to end of this incident, Mr. Cisneros wasprompt, courteous, attentive to my concerns, and explained everything. I was not happy that I had bought a car with a defective yaw sensor, but I could not ask for better customer service. More

I went through the USAA car buying service which brought me to Ramsey Subaru. From the very first email to the end there was no pressure to buy a car. Alex was very professional and easy to work with. me to Ramsey Subaru. From the very first email to the end there was no pressure to buy a car. Alex was very professional and easy to work with. I believe I got a good deal on my 2014 Forester. This was my first car buying experience and I would highly recommend Alex at Ramsey Subaru to anyone who is interested in purchasing a Subaru vehicle. More

I came from over 5 hours away to purchase a vehicle from Ramsey Subaru because through word of mouth/Internet, my research indicated that I would receive the best buying experience in the business, and for Ramsey Subaru because through word of mouth/Internet, my research indicated that I would receive the best buying experience in the business, and for me that goes a long way. I wanted to order a vehicle where my local dealerships were unable to place any orders on the car that I wanted and I knew there had to be another way. I reached out to Clayton Mantell and it was hard to believe he was in the car sales business - it felt like I was talking to a long time friend. He assured me that he could get the car that I wanted, for much less than local dealers wanted for the exact same car. I placed my order via telephone (which was a piece of cake), and 4 weeks later I got the call that my car was in! I went up to get my car (which I also got a ride from the train station thanks to Ramsey's shuttle service) and I was out the door within half an hour. I walked into the dealer and was kindly greeted by the front desk and was directed towards Clayton's desk. Clayton was very welcoming and asked how my trip to NJ was and hoped that everything went smoothly. We then went into the finance office and completed some paperwork. I was offered some various service/insurance packages, but never did I feel obligated or pushed into buying anything. I politely declined the offer and that was the end of it, no pushing or trying to convince me to buy things that I really didn't want. After that, we walked outside and hoped into the vehicle and Clayton showed me all of the bells/whistles on the car, and even paired my phone to the car. He asked which direction home was, and gave me the general direction on how to get home. It is a shame that all car dealers cannot operate in this similar fashion. I have never had such a positive buying experience in general because the mindset that buying a car is that you usually pay too much and they will scam you into anything - I experienced none of these things when I purchased my car from Ramsey Subaru. There is no doubt in my mind that I will recommend anyone who is looking to buy a Subaru to go through Ramsey on their next purchase, even if they are hours away. I cannot speak for the service department at Ramsey as I live far away, but if they are anything like their sales department, I wished I lived much closer. More

They had the car I was looking for in stock. I looked on line at other dealers, but nobody had what I was looking(color/options) except this dealership. That made my choice very easy. Easy is good. line at other dealers, but nobody had what I was looking(color/options) except this dealership. That made my choice very easy. Easy is good. More

Excellent from start to finish, very nice, very polite. Test drive on a quiet road near the dealer. Pickup of the new vehicle was less than a week. Would recommend to anyone. Test drive on a quiet road near the dealer. Pickup of the new vehicle was less than a week. Would recommend to anyone. More

There was a brief wait before i was able to sit down with Alex. However, once we began, Alex was very straight forward and easy to deal with. We are form the City, but came out to Ramsey due to the extra in Alex. However, once we began, Alex was very straight forward and easy to deal with. We are form the City, but came out to Ramsey due to the extra inventory, unlike the City dealerships that have very little inventory. We were pleased to find numerous option in the inventory, including one that fit our needs perfectly. Thank you. More