Randall Reed's Planet Ford

I couldn't go through with the deal and they gave me the hardest time giving me my down payment back. And also did a credit check with a bank I specifically told they I didn't want to apply for hardest time giving me my down payment back. And also did a credit check with a bank I specifically told they I didn't want to apply for More

Knowledgeable on customers vehicles staff is friendly helpful they always take care of their customers helpful they always take care of their customers More

I only chose one star, because you cannot choose less. Honestly I would not return, and I will not refer my family or children. The people is very friendly at all times in the beginning until the close Honestly I would not return, and I will not refer my family or children. The people is very friendly at all times in the beginning until the close. They show you a car supposedly according to what you are looking for but they don't really let you choose. They show you a vehicle and give you price (accurate to the year and mileage of the vehicle) to convince you to go inside and run your credit. Once they see your interested on the vehicle and after running your credit they bring the paperwork showing that the price of the vehicle is way above $6,000 more than what they told you at the beginning. In a summary they will show you a vehicle with certain accessories and when you buy it, they remove it. They give you a price and when they see you are interested they elevate the price for me was more than 6,000. Liars and thieves. More

Dropped off for recalls to be fixed and an oil change. Was without a car for almost three weeks. Danielle always answered my calls and gave me updates. Was without a car for almost three weeks. Danielle always answered my calls and gave me updates. More

This has nothing to do with Kelli in Service, but to the process that she has follow. I purchased the extended coverage on my f250. This truck has had numerous of little things go wrong. door wont open, process that she has follow. I purchased the extended coverage on my f250. This truck has had numerous of little things go wrong. door wont open, trimming on roof falls off, etc. When the truck is taken for service, it is a minimum of one week for ANYTHING. During that time, I am left without a vehicle. The main reason I bought the expensive contract was the simple fact that I would be given a loaner vehicle. Well, this has NEVER happen. I am being told that I need to pay out of my pocket for a sercvice that I paid for with the contract. I do not know why Randall Reed would not pay for this rental as you can not contractually fulfill your obligation of providing me a loaner vehicle. More

Great customer service. My husband and I recently purchased our new vehicle and everyone was so nice and attentive. My husband and I recently purchased our new vehicle and everyone was so nice and attentive. More

had no prolbems with this dealership every thing went great!!! the people that work there where great great!!! the people that work there where great More

It was a good experience took a while since we didn’t have credit but got it done have credit but got it done More

Nos gustó la experiencia de poder adquirir nuestro vehículo con ustedes por qué nos ayudaron y explicaron todo tanto el vendedor como el financiamiento todos fueron muy amables vehículo con ustedes por qué nos ayudaron y explicaron todo tanto el vendedor como el financiamiento todos fueron muy amables More

Let me start by saying that this is the third time I visited this place. The first time I came because of a recall. The second time they did not get around to check my car: too busy, I guess. Since the visited this place. The first time I came because of a recall. The second time they did not get around to check my car: too busy, I guess. Since then I noticed their cavalier mentality. They don't need my business. It's the Dealer, I get it. The third time I needed them to check 1 issue but since they had to keep it for 15 days (This, I still don't understand). I had them check the other 2 issues. Therefore, I was given a time frame for each issue: by the end of the week, 5- 7 days, and 15 days accordingly (in that order). I expected to be informed accordingly. It did not happen! I had to call several times. My calls were not returned. Then I found out the "Service consultant" was off the whole week. That week, I was supposed to be informed about the 5-7 days issue. Here I was giving him the benefit of the doubt. Silly me! (to put it nicely). What is the point of the service department to have a direct line if calls are not answered? Soon I learned that calls were only answered when transferred, so that's what I did- no issues there. I did hear from him the day I needed to pick up the vehicle. Also, I was not informed, verbally, about the fact that there was a cost per diagnostic when I dropped off the vehicle. I take some responsibility for that. It is what it is! I needed to have the car looked at. Now, I just hope I don't need to go back to that place!!! LIVE & LEARN! More