Randall Reed's Planet Ford

Had oil change, air cabin filter, and tire replaced. Also had some recall work done. Was supposed to be in the shop a week, but was only two days. I appreciated the service manager hard work. The only t Also had some recall work done. Was supposed to be in the shop a week, but was only two days. I appreciated the service manager hard work. The only thing I wish is they offered a loaner car if you have recall work that would take overnight or longer to complete. I had to get a rental car which cost a lot of money. More

We were promised that the vehicle would be completed in a day and it was! day and it was! More

Quick response and figure out the issue quickly. Schedule me and got me in and out Schedule me and got me in and out More

Keep my truck more days tan expected and due nothing for what I asked really frustrated what I asked really frustrated More

The aftermarket Director, Kevin McKinnon, was PHENOMENAL. I have bought many trucks in the past, and by far, this was the best experience. He knows what and how to sell and come through. I have bought many trucks in the past, and by far, this was the best experience. He knows what and how to sell and come through. More

Love this place, makes buying a new ride painless and easy. From sales to management to finance, absolute best. Highly recommend buying from here and contact Darren in the sales department. Kevin in a easy. From sales to management to finance, absolute best. Highly recommend buying from here and contact Darren in the sales department. Kevin in aftermarket is great as well with everything he can do with the Bronco. Thanks again to team at Planet Ford in Humble. More

KEVIN, MARTIN,HERVE really good. Need better way to get payments set up before leaving dealership especiallyl when you do not use the computer to pay your bills or set them up. IT Need better way to get payments set up before leaving dealership especiallyl when you do not use the computer to pay your bills or set them up. IT IS NOT SAFE. More

I purchased a new car in May of 22 and it was time to schedule for its first maintenance in November. I tried to get a time scheduled which took 3 months to do so and only when I contacted the manager w schedule for its first maintenance in November. I tried to get a time scheduled which took 3 months to do so and only when I contacted the manager was I able to get it scheduled. They had to fix some things that were bad from delivery of the vehicle in May. I also had to have the oil changed and there was a scratch on the car that I didn't know how it got there. I purchased the highest level of maintenance for this vehicle which I was told scratches would be covered. Come to find out they were not. The vehicle sat at the dealership for 6 weeks and 4 of those weeks there was nothing going on with the vehicle and no response from anyone. I would not take my car back for service to this dealerships since they had such poor communication and there lack of keeping the customer informed. More

We talked before I arrived and the vehicle I was looking for had been narrowed down to a few vehicles. We did not have to look over the entire lot. for had been narrowed down to a few vehicles. We did not have to look over the entire lot. More

Excellent and personable. Delivered great Customer service and meet all my expectations in every way Delivered great Customer service and meet all my expectations in every way More