Randall Reed's Planet Ford

In for 60k maintenance on my Ranger. Service advisor pushed $1500 worth of services and claimed recommended by Ford. Reviewed maintenance schedule on Ford website not finding a majorit Service advisor pushed $1500 worth of services and claimed recommended by Ford. Reviewed maintenance schedule on Ford website not finding a majority of the high cost work such as drain and replace transmission and rear differential fluids, etc. Followed up with Ford directly and confirmed these expensive services are not on the 60k service schedule. This dealer is up selling expensive services and misrepresenting that they are recommended by Ford. If the dealer wants to up sell these services they should state the DEALER recommends and NOT Ford. The Ford recommended service cost me $115 with my coupon. Wow- $115 vs $1500!!! This dealer is dishonest and inexperienced clients are getting ripped off. You can’t rely on these service advisors to be honest. They even tried to claim the additional services were due to “severe climate location”. Ford’s service schedule for 60k miles severe service also did not include these high cost services. Can’t say I did not get a good and fairly quick oil change, tire rotation and general inspection per the Ford maintenance schedule (which is what I would only agree to). Be a cautious and informed consumer before you deal with Randall Reed Ford or probably most Ford dealerships. I feel sorry for inexperienced or elderly clients that don’t have $1500 to spend but are scared or conned into unnecessary and expensive services that are 10 times more expensive than what is basically required. More

My service writer Cj did an excellent job. I'm pleased with my service...And experience! I'm pleased with my service...And experience! More

Prices were good, relaxing environment, service personnel were helpful and the was no pressure on recommended services. were helpful and the was no pressure on recommended services. More

Entire team was great. Easy process and transparent. Highly recommend to anyone who is looking to purchase a vehicle. Easy process and transparent. Highly recommend to anyone who is looking to purchase a vehicle. More

I truly enjoy the staff very helpful and friendly especially Chris just little sad the air was broke in the waiting room especially Chris just little sad the air was broke in the waiting room More

The dealership made buying easy. The great salesman and easy to work with finance team made my buying experience joyful The great salesman and easy to work with finance team made my buying experience joyful More

Again everyone was eagar to help. Husband got what he wanted. thank you Andrea M. She gets 5 Stars from us. Husband got what he wanted. thank you Andrea M. She gets 5 Stars from us. More

Darren Urie did a great job in all aspects of the transaction. Kevin McKinnon did a great job in finding all available options I requested. transaction. Kevin McKinnon did a great job in finding all available options I requested. More

Ned helped me from start to finish. I couldn’t be happier. Took my truck in for shaking and flashing check engine light. We went ahead with repairs and so far so good! Will definitely u I couldn’t be happier. Took my truck in for shaking and flashing check engine light. We went ahead with repairs and so far so good! Will definitely use again and recommend:) More

Very pleased with the interaction at time of arrival. They are extremely efficient and communicates well. They are extremely efficient and communicates well. More