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Randall Reed's Planet Ford

Humble, TX

4.5
2,808 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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19000 Highway 59 North

Humble, TX

77338

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Showing 2,808 reviews

May 30, 2013

These guys seemed to go out of their way to conform to every negative used car salesman stereotype. I never write business reviews bad or good but this was absolutely the worst car shopping experience of More

by John1492
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aaron Andrews
April 10, 2013

Got me a new Chevy Spark yesterday, went to Planet Ford and was walking around for 30 minutes and nobody even said hi to me let alone helped me to try and buy a car. I then went to the one on 45 and was go More

by ehayday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dwight Simon
May 14, 2013 -

Randall Reed's Planet Ford responded

Hello, Thank you for taking time to share your feedback. My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing a high-quality customer service experience. Based on your DealerRater review, it appears that you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. Can you please tell me a bit more about what happened? We want to work to make every person who comes into our dealership happy whether they choose to purchase from us or not. Thank you, Planet Ford in Humble

March 28, 2013

I did not buy a vehicle here, but I can tell you it would be the second to last place I would look for another Ford (Kinsel Ford-Beaumont being the very last). in my opinion, Planet Ford ("PF") is not the pl More

by coachmajor
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dustin, Harold, Guy
March 24, 2013

I was contacted by phone by a female to let me know the vehicle I was looking for was in. Was told the price on the internet was negotiable and they will work with me. After driving all the way out there, More

by summer365
Customer Service
Friendliness
Price
Recommend Dealer
No
February 22, 2013

I when in to purchase a truck I saw online, first they offered me 5K less for my trade in then Gullo ford, didnt have the truck I saw online "bait and switch" would not come off the price of the truck I w More

by delynn47
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Allen Owen
February 04, 2013

Best ever experience buying a vehicle.I have bought a number of vehicles, various manufacturers, first time no hasles, or haggling. Mr. Fuller is definetly a man of high integrity. More

by richard mcginty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 09, 2013 -

Randall Reed's Planet Ford responded

Mr. McGinty, Thank you for sharing your feedback with us at Planet Ford in Humble. We are happy to hear you had a great experience. Please let us know if we can be of any further assistance down the road.

January 15, 2013

The worst car buying experience I have ever had. Planet Ford are huge crooks. Planet Ford will end up with the same results as the old Landmark dealership. The whole process from the bait and switch at More

by Cudacat
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Planet Ford is the new Landmark (Landshark). I would recommend to my worst a enemy, Desmond Stirgus
December 04, 2012

I see many bad reviews over good ones but I must share my experience. I HATE buying new cars but Marcus paid attention and respected my "lack of patience" in ref to buying a new vehicle. I spoke with him More

by susanewtx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 09, 2013 -

Randall Reed's Planet Ford responded

Thank you for sharing your experience. We appreciate that you chose Planet Ford in Humble. Please let us know if we can ever be of additional assistance. We hope you are loving your new vehicle!

November 24, 2012

Classic bait and switch tactic. Advertised 1 price online through vast.com AND on their website. Changed the price on the website due to having 2 interested parties for the same vehicle. Shocked when shown t More

by Jpf84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Deshawn Wright
August 17, 2012

The experience went smooth at the beginning. We made a great deal on the car but I shouldn't have expected the dealer to actually to do what they said. The car just got off the truck and I saw it in "raw" More

by derek0606
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Peoples (Sales Man), Chuck Kramer (General Manager)