Randall Reed's Planet Ford - Service Center

Excellent customer service. Tim in Service center was very helpful. He contacted the insurance company to help get answers when I was unable to get them to return my phone calls. Tim in Service center was very helpful. He contacted the insurance company to help get answers when I was unable to get them to return my phone calls. More

VIP Service Received VIP service again. Easy to schedule and got me in and out as promised. Even fed me breakfast. Rosie Jones is always friendly and gives awesom Received VIP service again. Easy to schedule and got me in and out as promised. Even fed me breakfast. Rosie Jones is always friendly and gives awesome customer service. More

I went in to planet ford in humble to get some help with my recall and Rosie was the nicest most helpful advisor I’ve ever encountered I will definitely be back to see her again. my recall and Rosie was the nicest most helpful advisor I’ve ever encountered I will definitely be back to see her again. More

Took my old truck in for an estimate. Luis in fleet got it looked at pretty quick and was given an estimate on needed repairs which are very competitive with other dealerships i have visited. I will bring it looked at pretty quick and was given an estimate on needed repairs which are very competitive with other dealerships i have visited. I will bring all my ford vehicles in for repairs no matter how small,even my state inspections. More

In for radio repair on 9/17/19 Requested simple repair of a Sirius radio module and what I get back is "my subscription expired".. That is the dealers response. As if I hadn't alr Requested simple repair of a Sirius radio module and what I get back is "my subscription expired".. That is the dealers response. As if I hadn't already ran the traps on that before I take the time to bring it this dealer. The radio is not taking the signal and Sirius said take it to be fixed. Never heard anything from Rosie the service advisor as to status update or solutions. Will not use her again, if there is a next time. I have always brought my vehicle to be serviced at this dealership. I will think twice next time it needs any kind of repair or maintenance work. More

Great help always great personality hard working lady always on top of everything always looking for any other things my truck need and always calling me for everything great job always on top of everything always looking for any other things my truck need and always calling me for everything great job More

Excellent service , kept me updated also made the service quick and easy . Definitely going through Rosie next time I have any service due in the near future . quick and easy . Definitely going through Rosie next time I have any service due in the near future . More

Exceptional Service, Quality and Expertise Rosie always provides the highest quality service along with great communication. Always there to help and always courteous and treats customers fair Rosie always provides the highest quality service along with great communication. Always there to help and always courteous and treats customers fairly and with a sense of urgency. Same can be said of any of the advisors who are always there for their customers and ready to help. I must add the technicians are remarkable and work feverishly to ensure the job gets done right! Sales and Finance teams are stellar. Body shop is knowledgeable and professional. The vehicle I purchased from this location is still very new but can't wait to come here when my vehicle needs parts. I Highly recommend the dealership as a whole and will be a customer for Life. More

Wonderful running car lasted 2 days. Back to my 2014 focus. Shuddering, slipping, slamming into gear. Ill just cry now. They did try this time. focus. Shuddering, slipping, slamming into gear. Ill just cry now. They did try this time. More