Randall Reed's Planet Ford - Service Center

Car was in shop for 4 days and technician was not able to get to it to determine problem with washer fluid not spraying properly. 70,000 mile maintenance was not performed in this 4 day period either. Serv get to it to determine problem with washer fluid not spraying properly. 70,000 mile maintenance was not performed in this 4 day period either. Service rep (Kelli) was very nice and helpful, though. Picked up car with nothing done to it. More

They go above and beyond to help. A big thank you to Ned, our service consultant and Jeff, his manager. I have nothing but good things to say. A big thank you to Ned, our service consultant and Jeff, his manager. I have nothing but good things to say. More

I called due to my divers side door lock not working on my 2022 F-250 I was told if I dropped it off that night I would get it back the next day! So I dropped what I was doing took it up there and was met my 2022 F-250 I was told if I dropped it off that night I would get it back the next day! So I dropped what I was doing took it up there and was met with I don’t know who told you that we are a week out. The service advisor said he would talk with a manager and see what they could do the next morning and call me! At 4pm. The next day I still haven’t been called! I called and was told he hadn’t got to it yet. I went and picked up my truck and will NEVER take it back there! I will NEVER buy from either of your dealerships again! My family has purchased 6 vehicles there in the last four years and we will never again! More

Compre una garantía extendida por $4800 y por no hacer el servicio en un lugar sertificado como ustedes no me la isieron válida son un fraude servicio en un lugar sertificado como ustedes no me la isieron válida son un fraude More

I will on give 2. 5 star or the off go off on the person that’s in charged. 5 star or the off go off on the person that’s in charged. More

I went in to get my check engine light fixed for my pre owned certified F150 and it was "fixed" but now the check engine light is coming back on about a week later for the same exact issue so I feel like i owned certified F150 and it was "fixed" but now the check engine light is coming back on about a week later for the same exact issue so I feel like it was never fully fixed More

I was treat with respect and kindness. it was an over all great experience. Mark kept me update and was great to work with. it was an over all great experience. Mark kept me update and was great to work with. More

THIS TIME the service Department did at promised. unlike every other time I have brought my car here. Thanks unlike every other time I have brought my car here. Thanks More

Service Advisor, Ms. Kelly, is an amazing professional to work with. Have never had the customer care that I receive from her. Randall Reed is so lucky to have such a ded Kelly, is an amazing professional to work with. Have never had the customer care that I receive from her. Randall Reed is so lucky to have such a dedicated professional with Leadership qualities!! More

It was the worst service I ever had. The cluster I purchased was for a 2007 XT my truck is a XTL . I tried to explain this but your employe gave me a very hard time and refused to excha The cluster I purchased was for a 2007 XT my truck is a XTL . I tried to explain this but your employe gave me a very hard time and refused to exchange the part for the right one. More