Randall Reed's Planet Ford - Service Center

Our sales man Matt did a great job showing us the various Ford Edge models on the lot. He was very low pressure which allowed us to feel more comfortable. He was also very knowledgeable about the various fea Ford Edge models on the lot. He was very low pressure which allowed us to feel more comfortable. He was also very knowledgeable about the various features. We were also impressed with the sales experience to negotiate a fair price on our purchase, and move quickly to complete all the necessary paperwork The process from start to finish took between 2-3 hours which was a very nice change from past experiences which involved a lot of back and forth between the sales person and the sales manager. We really appreciated smooth streamlined sales experience. More

The staff went above and beyond to help with all of our needs buying our new truck. needs buying our new truck. More

Great service! They kept me informed all the way. I will be back as needed. They kept me informed all the way. I will be back as needed. More

This last service I had done, was great no problems, service personnel were all very friendly and cordial. prior experiences not so much. Just getting oil changed was a hassle. Even if I had made an app service personnel were all very friendly and cordial. prior experiences not so much. Just getting oil changed was a hassle. Even if I had made an appointment, was told by one service person appointment really didn’t mean anything I would probably have to wait 2 or 3 hours . The guy was rude and obviously really didn’t care. Made fill like once we sold you the vehicle, now we’re gonna treat you like crap. I was done with planet ford, I started to leave and thankfully services manager Samantha Frank stepped in and took care of me every time after that , she was great to work with. I would have given 5 stars for my last service, but given the totality of all my experiences I gave 4. More

Overall great experience; friendly staff, and convenient hours. Follow through was exceptional, would recommend to neighbors. hours. Follow through was exceptional, would recommend to neighbors. More

Joseph Faul is a pleasure to work with. He keeps his customers of the day on progress of repairs. He keeps his customers of the day on progress of repairs. More

great service, freindly and fast waiting area clean and organized all the workers were taking care of business organized all the workers were taking care of business More

The service team is always great. Kelli C is the best I have ever worked with and takes personal interest in the job getting done right. Came back washed, vacuumed and ready for anot Kelli C is the best I have ever worked with and takes personal interest in the job getting done right. Came back washed, vacuumed and ready for another 5K. More

Nobody looked at or worked on my vehicle. This is the 2nd bad experience with this dealership. NEVER AGAIN! This is the 2nd bad experience with this dealership. NEVER AGAIN! More

Kelli C. took total responsibility to assure that I was treated fairly. The next time it needs service, my 2013 Fusion and I will return. took total responsibility to assure that I was treated fairly. The next time it needs service, my 2013 Fusion and I will return. More