Juan (JP) Perez

The salesman were great. Told them I was limited on time and Ken told me to come in and he would make it work. Went in made an offer and it was accepted within 30 minutes o Told them I was limited on time and Ken told me to come in and he would make it work. Went in made an offer and it was accepted within 30 minutes of being at the dealership. Ken had James help and he was good as well. Tried to pay the vehicle in full with my credit card but financing wouldn't accept payment with credit card. Had to leave and salesman said they would try and work it out. While talking to them think it was the sales manager that was there when we were talking was telling me to just call my bank and authorize my bank to charge my card. He was cocky and arrogant and kept telling me hurry and call so they can charge my card. Not sure his title but he had a full beard and kept insisting me to call my bank. I told him if he wanted the money that bad he would accept my credit card. Ken Called me later saying financing wouldn't accept credit card for payment. He apologized and said it was out of his hands. I Told them I would have to go to my bank when I got out of work. When I got out of work and went to my bank my banks system was down and I couldn't get a check. I called the dealership and told the salesman I couldn't get the check because the banks system was down. Ken told me he couldn't hold the vehicle unless I put a deposit down. I told him that wouldn't be a problem and I would put a deposit to hold it. While on the phone I could hear the same arrogant bearded guy talking in the background telling Ken they could only hold the car until noon and if someone came to buy the car and I haven't came with the check they would sell it. I ended up putting a deposit with my CREDIT CARD... that they wouldn't accept for payment. Next day got the check and went and picked up the car. Salesman were awesome and helpful. Sales Manager or whatever the bearded guys title was...was an arrogant jerk and needs some people skills and is making planet Ford look like a crooked dealership. Shouldn't have someone like that in charge and not a good representation of what you want your dealership to look like. I can understand the credit card issue but for that guy to act the way he did was unprofessional. I would have walked away from the deal if it wasn't for Ken and James and how professional and helpful they were. The manager needs to take some notes from them. More

by cantu_r Verified Customer Verified Customer

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Martin and JP did a great job and the overall experience was great. They both helped us during the process and will for sure be back. was great. They both helped us during the process and will for sure be back. More

by ALong Verified Customer Verified Customer

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Richard Fuller is a wonderful salesman. He helped me find exactly what I was looking for even though it was very difficult. I look forward to working with him again. He helped me find exactly what I was looking for even though it was very difficult. I look forward to working with him again. More

by scott@totalcorr.com Verified Customer Verified Customer

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We got the deal and truck we wanted, but were not informed til after we signed that there was only one KEY. Nothing was offered to fix the situation. We still don't have a 2nd key. informed til after we signed that there was only one KEY. Nothing was offered to fix the situation. We still don't have a 2nd key. More

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Great service brought my suv al the way to Stonewall Texas & pick up my 2 trade ins very good sales men Texas & pick up my 2 trade ins very good sales men More

by AFC0306 Verified Customer Verified Customer

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Richard fuller is the best he takes good care of everything you can ask for everything you can ask for More

by scott@totalcorr.com Verified Customer Verified Customer

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The personnel is very friendly, they there to help you, they answer all my questions they honest people. they answer all my questions they honest people. More

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Very friendly and fast they were honest and on point with each step of the way each step of the way More

by GLORIABERNAL123 Verified Customer Verified Customer

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Guy always remembers my birthday and transferred the essentials from my old vehicle to the new one. essentials from my old vehicle to the new one. More

by nawlins1957 Verified Customer Verified Customer

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Very hospitable, good clean dealer ship friendly environment enjoy working with every department from sales to customer service. environment enjoy working with every department from sales to customer service. More

by BYRONHOOKER Verified Customer Verified Customer

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