Juan (JP) Perez

They do not warranty use vehicles very poor customer service I spoke with the used car manager and he basically told me oh well they wasn't going to help me get it fixed even though I took the vehicle b service I spoke with the used car manager and he basically told me oh well they wasn't going to help me get it fixed even though I took the vehicle back to them less than 48 hours after having it and they fail to see that the radiator was leaking but now that I know it's over $2,000 I can see why they didn't want to replace it More

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Service on my truck was done quickly and I’m very pleased with the results with the results More

by mikerolin Verified Customer Verified Customer

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Excellent Richard Fuller is great. Good job. Bought 3 trucks from the dealership. Good red Good job. Bought 3 trucks from the dealership. Good red More

by Paul Doyle Verified Customer Verified Customer

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Very helpful as nd easy to deal wit. They listen to you for sure. Like the dealership so far They listen to you for sure. Like the dealership so far More

by davmercer Verified Customer Verified Customer

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Dear Sir or Madam, I am writing to express my disappointment with the sales and financing process I experienced at your dealership. I was informed that I had to accept an 84-month financing pl disappointment with the sales and financing process I experienced at your dealership. I was informed that I had to accept an 84-month financing plan at 0% interest, as no other options were allegedly available at that time. Based on that information, I proceeded with the purchase. However, the very next day I received an email offering a 60-month financing plan at 0% interest with a down payment. This made it clear that the information provided to me during the purchase was incomplete or inaccurate, which left me feeling misled. I have always been a loyal Ford customer—this is my third Ford Explorer—and I truly appreciate the brand. Unfortunately, this experience was extremely disappointing and has significantly affected my confidence in the sales process. Because of this situation, I honestly feel that it may be time to close this cycle. I hope Ford values transparency and long-term customer relationships, and I trust that this feedback will be taken seriously. Sincerely, Eduardo Bustamante More

by Eduardo Bustamante Verified Customer Verified Customer

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My salesman Jeremy followed through to make certain that my service appointment was scheduled, gave me a very nice loaner car, and the appointment was completed in less than a half day. This was all complet my service appointment was scheduled, gave me a very nice loaner car, and the appointment was completed in less than a half day. This was all completed before I could get an appointment at Randall Reed in Spring, TX. They wanted me to wait approximately a week for the holidays, which understand. Just saying, I will be purchasing my vehicles from Humble from now on no matter where I go because of his dedication and the entire team to include service. Thank you Jeremy! I am extremely fortunate to have you as a salesman. More

by BGAMBLE2026 Verified Customer Verified Customer

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Worked with me and understood what I wanted when buying a new vehicle with them a second time around new vehicle with them a second time around More

by victoriaw17 Verified Customer Verified Customer

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Great dealership that was helpful all the way through the process of buying a new car process of buying a new car More

by JLAW1899 Verified Customer Verified Customer

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Worked hard to make the deal and went above and beyond! Keep up the hard work!! Keep up the hard work!! More

by Michael Verified Customer Verified Customer

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The staff was great and treated us well. I would go back in the future. I would go back in the future. More

by michael.mitchell Verified Customer Verified Customer

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