Randall Reed's Planet Ford - Service Center

Josh was great answered phone calls no issues with service very knowledgeable ,informed with progress service very knowledgeable ,informed with progress More

They did a very good job on my truck and got it done in to day to day More

Excellent customer service. Jose was punctual, professional, and delivered my vehicle in a timely manner. Jose was punctual, professional, and delivered my vehicle in a timely manner. More

Good experience and prompt service. Had no issues with scheduling an appointment and fixed under warranty issue. Thank you. Had no issues with scheduling an appointment and fixed under warranty issue. Thank you. More

Tim went above and beyond with his customer service. He constantly kept me informed throughout the week on the service repairs. Thank you Tim! He constantly kept me informed throughout the week on the service repairs. Thank you Tim! More

The team lacks attention to detail and I’ve had to revisit for recurring issues multiple times. In addition to that, they have also caused issues due to poor workmanship and quality. The service revisit for recurring issues multiple times. In addition to that, they have also caused issues due to poor workmanship and quality. The service contact has been accommodating, and supportive but the service management fails to follow through on actions committed by the service desk folks. An example is covering rental fees for the lack of having loaners on maintenance issues caused by the technicians. I’ve had to make multiple phone calls to rental agency, ford management folks and waste many hours dealing with their poor attention to detail, communication, and customer service. I love Ford and have had 3 explorers, two from this dealer, but this specific 2020 ST is plagued with reliability issues. Due to that, and having all of these experiences, my next explorer will not be purchased from this location. More

Expectations were set. Dropped vehicle off at scheduled time. Tim was very helpful getting my vehicle in and out quickly. Dropped vehicle off at scheduled time. Tim was very helpful getting my vehicle in and out quickly. More

Awesome, fast service. The wait time was accurate. The cafe was a nice place to work while I waited. The wait time was accurate. The cafe was a nice place to work while I waited. More

It would take a whole page to explain my many complaints. I feel nothing will ever be done even if I did express my concerns I feel nothing will ever be done even if I did express my concerns More

Great service, was able to fix my issue with my vehicle quickly, and kept me up today on the process quickly, and kept me up today on the process More