Lyndi Sage - Walker

Good job thanks for coming out and picking up my truck to do recall work do recall work More

by TTRUV Verified Customer Verified Customer

Report | Print

worst dealership i have ever been to. i bought a 21 ranger and it had a bad ,real bad transmission in it. clean truck but bad transmission. they kept the truck for 3 weeks and didnt do an i bought a 21 ranger and it had a bad ,real bad transmission in it. clean truck but bad transmission. they kept the truck for 3 weeks and didnt do anything to fix it. the shop managertold me to buy a ford service plan, 100 a month, and wait a month and bring it back and he would fix it, the only person in the whole dealership who tried to help me was a lady named lindi. ill never go back to that dealer ship. and ill tell everyone i know they sell trucks with messed uo transmissions. and wont fix them ,that truck never should have been on that lot to sell. More

Report | Print

Very helpful staff got we need super fast best Dealership in Houston Tx. L will highly recommend. in Houston Tx. L will highly recommend. More

by javyg0434 Verified Customer Verified Customer

Report | Print

bought a 2021 ranger. it has a screwed up transmission, they know it but wont fix it. they told me to purchase a ford warrenty program and wait a month and steven said he it has a screwed up transmission, they know it but wont fix it. they told me to purchase a ford warrenty program and wait a month and steven said he would fix it then. they knew this truck had a jacked up transmission, and sold it to me anyway. lindi, a really nice woman that works there tried to help me get it fixed but steve, could care less,i cant stand any of the managers that work at randle reed , i do like lindi., she did all she could do. but in the end they handed me the keys and said , come back after weekend and buy a 100 dollar service policy and in a month steve said he would tear into and fix it, they should fix it anyway cause they knew it was jacked up when they sold it to me . More

by dennischambers1951 Verified Customer Verified Customer

Report | Print

The parts people REALLY know their products. I trust them (especially Walter) to ask the right questions and help me with the correct part for the correct application to keep my Fords in perfect I trust them (especially Walter) to ask the right questions and help me with the correct part for the correct application to keep my Fords in perfect working order. Pricing is as expected because the quality of the Ford parts are predictably high. I can (and have) bought cheaper parts but they just don't hold up like the OEM parts do. More

by Davidsimpson Verified Customer Verified Customer

Report | Print

I was so happy that you came out to do the oil change on our explorer. You mechanic was awesome he even rotated the tires. It was a chilly day and I gave him an extra FORD BLUE jacket - he was so happy to our explorer. You mechanic was awesome he even rotated the tires. It was a chilly day and I gave him an extra FORD BLUE jacket - he was so happy to receive Thank you More

by TTRUV Verified Customer Verified Customer

Report | Print

Thanks to Lyndi I will be back! ! She’s the sweetest!!! I will be back. ! She’s the sweetest!!! I will be back. More

by 49BGD19S Verified Customer Verified Customer

Report | Print

Great service. Ms Liddy is an amazing customer service representative. I am very pleased with the quality of service I was given. Ms Liddy is an amazing customer service representative. I am very pleased with the quality of service I was given. More

by APONDER0731 Verified Customer Verified Customer

Report | Print

Extremely disappointing experience from start to finish. I purchased both an Expedition and an Explorer from this dealership and dealt with repeated vehicle issues paired with an alarming lack of profession I purchased both an Expedition and an Explorer from this dealership and dealt with repeated vehicle issues paired with an alarming lack of professionalism. Most concerning was discovering an unauthorized maintenance plan added to my Expedition contract without my knowledge or consent, which I only uncovered later when reviewing my Explorer paperwork. The fact that something this significant could be added without disclosure completely eroded my trust. A dent repair was also handled poorly, initially not fixed correctly and ultimately made worse. When this was brought to the dealership’s attention, their attempt at “compensation” consisted of floor liners and free oil changes—an inadequate and frankly dismissive response given the inconvenience and the diminished quality of work. To top it off, during follow-up discussions, the Director of Finance made an unsolicited remark about the General Manager, stating that “he’s not one to hide from a conversation.” That comment felt particularly ironic given the consistent lack of accountability and transparency I experienced throughout this process. Between the ongoing issues, dismissive responses, and poor communication, it became clear that customer service was no longer a priority once the sale was complete. For vehicles at this price point, this level of service is unacceptable. I would not recommend this dealership to anyone expecting professionalism or integrity. More

Report | Print

The people on the front desk are great! Unfortunately, after I had a service done to my ford explorer the water pump broke. It cost me quite a bit of money to have it repaired. Also, I hav Unfortunately, after I had a service done to my ford explorer the water pump broke. It cost me quite a bit of money to have it repaired. Also, I have been waiting for about two years for some recalled parts that need to be replace on my vehicle. I have gone to the dealer several times to ask for them and they never have a concrete answer. Nobody knows. My experience has not been pleasant lately. More

by miriamc58 Verified Customer Verified Customer

Report | Print