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Randall Reed's Planet Ford - Service Center
Humble, TX
966 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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966 Reviews of Randall Reed's Planet Ford - Service Center
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September 02, 2019
Great Service and Fast Turn Around Time! The service advisors here treat you right and get whatever service you need done to your vehicle done in a timely manner! Would recommend to anyone no The service advisors here treat you right and get whatever service you need done to your vehicle done in a timely manner! Would recommend to anyone not satisfied with their current dealership! More
by Duckworth123
Employees Worked With
Helpful August 30, 2019
Awesome Service Amanda and your team hit a homer in in my book I came to Houston for a medical appointment, on the way my truck had an issue. I called Amanda and told Amanda and your team hit a homer in in my book I came to Houston for a medical appointment, on the way my truck had an issue. I called Amanda and told her I need to get back home. They had my truck fixed in a matter of hours. Thanks for the great service. Charles More
by Charles
August 29, 2019
Mr Jeff Stapp and his crew are excellent. From sales, Guy Guidry, to Service, Jeff Stapp, the experience at Randle Reed Ford in Humble has been outstanding. Both these two folks are the best. From sales, Guy Guidry, to Service, Jeff Stapp, the experience at Randle Reed Ford in Humble has been outstanding. Both these two folks are the best. All my needs were taken care of and I was always provided with a loaner vehicle so as I wasn’t ever without a way to get around. More
by Roscoe Petersen 2013
August 29, 2019
Oil change Went in for basic oil change, I rated 4 stars instead of 5 is because they forgot to change the oil change reminder sticker which I didn't notice unti Went in for basic oil change, I rated 4 stars instead of 5 is because they forgot to change the oil change reminder sticker which I didn't notice until after I had left, also it would be nice if the waiting area had complimentary coffee and beverages and WiFi like other dealerships. More
by jlara
Employees Worked With
John 'JT' Thomas
August 29, 2019
Trouble with my sync system My service advisor was very courteous and attentive. He called every day for progress report. I was extremely satisfied with my overall support. It My service advisor was very courteous and attentive. He called every day for progress report. I was extremely satisfied with my overall support. It is very helpful to have onsite car rental as well More
by Ones
Employees Worked With
Nick Lang, Brian Smith
August 27, 2019
Oil Change - Check Engine Light August 02, 2019: I took my 2017 Platinum Ford Explorer in for a oil change at Planet 🌎 Ford on 59. Oil change is FREE per my maintenance agreement, N August 02, 2019: I took my 2017 Platinum Ford Explorer in for a oil change at Planet 🌎 Ford on 59. Oil change is FREE per my maintenance agreement, No Problem! There is a hour wait, No Problem. I looked around at all the new vehicles in stock. Great 👍! They finally come get me after about 2 hours. Your SUV is ready, however the Check Engine Light is on now, wasn’t on when I brought it in. Service writer told me I could bring it back after the weekend to have it checked out. It would take all day and would cost a little over $400.. I was not satisfied with that so I left. I have a mechanic I’ve been using for 30 years. I told him the history, I asked for him to check it for me. I WENT IN FOR A OIL CHANGE, THE OIL SENSOR WAS THE CAUSE OF THE CHECK ENGINE LIGHT! Coincidence maybe but I don’t think so. My point of this review is to tell everyone to get a SECOND OPINION or DIAGNOSIS if something does not seem right,after all it’s your money 💰 and your vehicle. Conclusion: There was nothing wrong with my Explorer and I didn’t waste a day & $400 for nothing. Hope this helps someone else. No employee names mentioned because I don’t know who did the oil change. Thanks RC McGee More
by Curtis748
Employees Worked With
I don’t remember the name of the service writer, but she was very nice to me.
August 27, 2019
Good job I had to visit twice because I was sent to the express service which was going to take longer so I came back, afterwards the job was done faster than I had to visit twice because I was sent to the express service which was going to take longer so I came back, afterwards the job was done faster than expected, Thanks. I did ask about a recall and JT told it may take a couple of days, I don't know why, it's a software update. More
by canhopper
Employees Worked With
John 'JT' Thomas
August 27, 2019
2011 Ford Fiesta transmission issue Amanda the service advisor was very knowledgeable and helpful. She was aware of previous cars with the same issue and basically was upfront. I was exp Amanda the service advisor was very knowledgeable and helpful. She was aware of previous cars with the same issue and basically was upfront. I was expecting the car to be there at least a week. Dropped it off early Friday and was ready Monday morning! Thank goddess transmission control module was still under warranty! More
by eugene65
Employees Worked With
August 26, 2019
Recall It's good to call ahead of time, but once parts were finally in they were great - dropped off car in the morning, they have a shuttle service to get y It's good to call ahead of time, but once parts were finally in they were great - dropped off car in the morning, they have a shuttle service to get you to work, they fixed my door panel for free as well as recalls, and brakes. More
by Jamie
Employees Worked With
Other Employees :
Nick Lang, Rosie Jones, John 'JT' Thomas, Brian Smith
August 26, 2019
Service done in timely manner Yes, I felt like my car would get the best work done on it here correctly, and knew they knew all about a Ford Escape. Yes, I felt like my car would get the best work done on it here correctly, and knew they knew all about a Ford Escape. More
by Bates, carol1
Employees Worked With
John 'JT' Thomas
