Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Randall Reed's Planet Ford - Service Center
Humble, TX
966 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
966 Reviews of Randall Reed's Planet Ford - Service Center
Sort by
April 11, 2019
Oil changed The service was good, they finish my oil change very fast , great experience, I would tell friends and family co workers to all g.j o to Randall Reed The service was good, they finish my oil change very fast , great experience, I would tell friends and family co workers to all g.j o to Randall Reed Ford More
by Bunni89
Employees Worked With
Brian Smith, Byron Nelson
Helpful May 06, 2018
5K mile checkup was a breeze! I was immediately greeted and attended to by counter personnel. When they said the wait time would be 1.5 to 2 hrs, they offered to take me home and I was immediately greeted and attended to by counter personnel. When they said the wait time would be 1.5 to 2 hrs, they offered to take me home and pick me up again when my vehicle was ready. The shuttle driver was very friendly and courteous. My whole experience was great. More
by Rina
Employees Worked With
General
February 02, 2018
Best Place to get your ford needs Had a accident and since I had bought my car from here I decided to bring it back when we was in a accident 2 months later, had a rocky start but Gary Had a accident and since I had bought my car from here I decided to bring it back when we was in a accident 2 months later, had a rocky start but Gary and Jeff Stapp took care of everything for me and getting my car back home. I am satisfied on the quality of work and service I received after a small mix up. They went above and beyond is making sure I had a loaner at no extra cost and fixed things that wasn't even accident related, Thank you guys so much. If you need to buy a used car come to planet Ford Humble they will take care of you (I love my Ford Edge) when you get into a accident and need your car fixed they will take care and give you quality work and the best customer service even when there was issues. More
by Candy7884
July 09, 2017
Ken Riley Took my car for service and was not looking to buy a new car. But Ken came through on his word, so I bought a new car. Took my car for service and was not looking to buy a new car. But Ken came through on his word, so I bought a new car. More
by Yvonne
Employees Worked With
July 09, 2017
Ken Riely Ken, is a very good no nonsense helpful salesmen. When I come in for service he finds me an ensures I'm taken care of always. Ken, is a very good no nonsense helpful salesmen. When I come in for service he finds me an ensures I'm taken care of always. More
by Russell
June 23, 2017
Great service associated I had great service today at Planet Ford on 59 in humble. Thanks D'ree Zielonka This was my second purchase with them. Took my car to be serviced w I had great service today at Planet Ford on 59 in humble. Thanks D'ree Zielonka This was my second purchase with them. Took my car to be serviced with D'ree it was awsome! Easy breeze! Dropped my car off the first visit she made sure everything was done. She answered all my questions honestly. That's hard to come by at a dealership. Secind visit was simple also. She text me when my car was ready. GOT MEVIN AND OUT Thanks again D'Ree More
by Ericka Horton
Employees Worked With
D'REE ZIELONKA
January 28, 2017
Ask for Juan I brought my 2010 Expedition in for an oil change. Juan met me as I pulled up and took care of all the details. I relaxed in the nice waiting area a I brought my 2010 Expedition in for an oil change. Juan met me as I pulled up and took care of all the details. I relaxed in the nice waiting area and even watched the technician work on my vehicle. Excellent customer service. More
by Mack
Employees Worked With
Juan Jimenez
October 31, 2016
Pleased as punch On time, good service, pleasent people to work with. They took the time to explain what was wrong. Recomend free car wash fo service Exceeding $ 100 On time, good service, pleasent people to work with. They took the time to explain what was wrong. Recomend free car wash fo service Exceeding $ 100 More
by Root
Employees Worked With
October 23, 2016
very bad service advisor very bad and rude service advisor Amanda wade I purchased Ford fusion from you and whenever I came for some problem in my car she will behave very ru very bad and rude service advisor Amanda wade I purchased Ford fusion from you and whenever I came for some problem in my car she will behave very rudly and unpolitely and without properly listening the customer's problem she says you have to leave the vehicle and if you ask for how many days she says I don't know 3 , 4 or more days. More
by rashid
Employees Worked With
September 09, 2016
Complete idiots, or worse I purchased a Limited addition Ford explorer from these jokers. At 30k miles it started having issues with the shifter (or at least that's what these I purchased a Limited addition Ford explorer from these jokers. At 30k miles it started having issues with the shifter (or at least that's what these jokers said it was). I brought it in several times with them unable to reproduce the problem. I finally had to video the problem so they would warranty it. They replaced the shifter, and it reduced the problem from happening once a week to once a month, but they kept saying they would have to repeat the problem to fix it. Fast forward 10 phone calls and 1.5 years and now it's 1000 miles out of it's warranty and surprise surprise, it's happening all of the time now and they won't warranty the vehicle. Stay away from Ford as a company, but if you have to, don't get one from this dealership or I promise you, you'll be sorry. More
by Aaron Parker
Employees Worked With
Rosie Jones
