Randy Marion Subaru

I recently had the pleasure of experiencing outstanding customer service at the Randy Marion Subaru dealership, and I must commend them for their exceptional service app. From start to finish, my interacti customer service at the Randy Marion Subaru dealership, and I must commend them for their exceptional service app. From start to finish, my interaction with their service team through the app was seamless and exceeded all expectations. First and foremost, the app itself is user-friendly, making it incredibly easy to schedule a service appointment. The intuitive interface guided me through the process effortlessly, allowing me to select the necessary services, choose a convenient appointment time, and even provide specific details about my vehicle's needs. What truly set Randy Marion Subaru apart was the personalized attention and communication throughout the service process. I received timely updates on the status of my vehicle, including notifications when it entered the service bay, updates on the progress, and a final notification when the service was completed. This level of transparency instilled confidence and trust in the dealership's commitment to keeping me informed. Furthermore, the staff's responsiveness to inquiries made me feel valued as a customer. Any questions I had were promptly addressed, showcasing a commitment to customer satisfaction. The courtesy and professionalism displayed by the service team were exemplary, making the overall experience pleasant and stress-free. They even left a hand written post-it note and a couple Yprk patties. Many thanks!! More

Second service on my Genesis GV70 went smooth as silk. Service was ready when I arrived and wait was short. Mark and his team are super. I will be back. Service was ready when I arrived and wait was short. Mark and his team are super. I will be back. More

Great salesman, wonderful experience. He listened to what we were looking for and found us exactly what we wanted! Would go back and recommend this dealership to everyone! He listened to what we were looking for and found us exactly what we wanted! Would go back and recommend this dealership to everyone! More

Great experience as always from Randy Marion Subaru. Always great customer service. Thank you very much. Always great customer service. Thank you very much. More

Great Experience all around! Found my certified used Subaru on-line. Did a test drive and was driving off the lot within 24 hours. Great Folks! Found my certified used Subaru on-line. Did a test drive and was driving off the lot within 24 hours. Great Folks! More

Very helpful , did a good job, will bring my car back , thank you for your help thank you for your help More

This was such a pleasant experience for a spur of the moment appointment. Thanks , Kathyrn & Hailey moment appointment. Thanks , Kathyrn & Hailey More

Amazing! !! Kathryn knows us and always takes great care of us! In fact, we have a vehicle that is not a Subaru and take it there because they are that wonderf !! Kathryn knows us and always takes great care of us! In fact, we have a vehicle that is not a Subaru and take it there because they are that wonderful! I was due for my state inspection, stopped in to see if they had any availability and they worked me in quickly. Kathryn even spent time vacuuming out the residual leaves from the abundance at our residence, topped off our washer fluid and the service department completed everything in less than 30 min. I couldn’t believe it! Go to Randy Marion, you won’t be disappointed! This is not an outlier. I get this level of customer service from Kathryn every time! More

Don’t pressure clients to have work done on their vehicle but tell u or makes suggestions about work to b done but tell u or makes suggestions about work to b done More

Really appreciated Tom’s care and attention. Service provided quickly while we waited. Car was done even sooner than expected. Very happy with service! Service provided quickly while we waited. Car was done even sooner than expected. Very happy with service! More