Randy Marion Subaru

Always great service with Mark and Randy Marion Subaru. Easy check in and Mark kept me updated on progress. Easy check in and Mark kept me updated on progress. More

Visited to buy used car and ended up with a beautiful new car. Excited and thanks car. Excited and thanks More

It was terrible. Brought my vehicle in to the dealership for a sticking brake caliper back in July after I witness the caliper stuck while changing rotors and pads at Brought my vehicle in to the dealership for a sticking brake caliper back in July after I witness the caliper stuck while changing rotors and pads at my house. When I brought the vehicle in I was told nothing was wrong but it may be due to needing new tires. I purchased new tires outside of the dealership but still had issues with shaking while braking. When I took it back for the second time I was told that my rotors had hot spots on them and needed to be resurfaced. This was after only a few weeks after the first visit. They resurfaced the brakes rotors and stated the shaking may be coming from the rear but said rotors wouldn’t be needed but it maybe a preference to resurface. I drove it for a few days before deciding to replace the rear rotor and pads. After all the above mentioned maintenance I still had shaking and took the vehicle back for a third time. During the third visit I was told my caliper was sticking and I now needed new brakes and rotors and the cost would be ~$2k. I was upset with this because the rotors were only a few months old and I was now being told the thing I originally brought the car in for and was told was fine was now the issue. Not only did the cost bothering me it took me calling the dealership 4 days in a row leaving numerous messages to find out what was wrong or for anyone to tell me what the issues were. After being told the cost I asked to speak with a manager. Getting ahold of Mike the manager took numerous phone calls and messages and about 1 plus weeks. It then took me putting a complaint into Subaru of America for someone to finally call me back. After the complaint with Subaru and finally getting the manager on the phone I was then told my warranty had not been checked and Mike would check then call me back. I never got a call back from Mike for another week or so but then got called by someone at the service counter asking me to schedule an appoint to repair my car in which I had to remind them my car was sitting in their lot. A few days later I was called to come pick my car up after probably 3.5 weeks. Terrible experience More

Great service team! Excellent communication. Randy Marion Subaru Service Department does an excellent job. I have maintained my vehicle there for the last 5 years. Would Excellent communication. Randy Marion Subaru Service Department does an excellent job. I have maintained my vehicle there for the last 5 years. Would recommend to anyone. More

Service was timely, and communication was thorough! The waiting area was comfortable and had plenty of water and snacks if needed. definitely would return to have my vehicle serviced here. The waiting area was comfortable and had plenty of water and snacks if needed. definitely would return to have my vehicle serviced here. More

Service was fast, communication was clear about what might be needed in future and how to schedule it. No upselling, which I appreciated. Sales staff were friendly. might be needed in future and how to schedule it. No upselling, which I appreciated. Sales staff were friendly. More

Went to Randy Marion Subaru to look at cars and The Manager And Josh was very nice and helpful and I appreciate the way the two of them treated my husband,daughter and myself Manager And Josh was very nice and helpful and I appreciate the way the two of them treated my husband,daughter and myself More

Fantastic experience from the moment I showed interest in the vehicle. No pressure and able to complete the transaction at my Speed. the vehicle. No pressure and able to complete the transaction at my Speed. More

Second timer buyer with Randy Marion Subaru and with Frank the sales person I bought from before. Frank the sales person I bought from before. More

Staff were very helpful and service was fast for an oil & filter change. Sitting area was clean and great coffee. filter change. Sitting area was clean and great coffee. More