Randy Marion Subaru - Service Center

Randy Marion Subaru always makes us feel like family. We trust them to do what is right to keep our Subies safe and well maintained. Mark is awesome in service! He found an issue with my Outback and got We trust them to do what is right to keep our Subies safe and well maintained. Mark is awesome in service! He found an issue with my Outback and got it fixed immediately. We will also probably be visiting Brian on the Sales side for one or possibly two upgrades. Thank you Randy Marion Subaru! More

I look forward to our next purchase. ..it might be a few years though, maybe.... ..it might be a few years though, maybe.... More

No sales department experience yet, just service. Service has always been timely and responsive. The team greets you with a friendly smile, is professional, and gives you confidence that your needs Service has always been timely and responsive. The team greets you with a friendly smile, is professional, and gives you confidence that your needs will be met. Clean facility with typically minimum wait time for checking in. Convenient location with flexibility in pick up times. No service work complaints but some improvement needed just to confirm past servicing record and extended warranty prior to beginning work. Based on our experience with car and service, when we need a new car, it will likely be a Subaru. More

I do not even know where to start, this team and location is the full package! Great service and communication. We were traveling from MI to NC for Spring Break and had the red carpet rolled out for us at R is the full package! Great service and communication. We were traveling from MI to NC for Spring Break and had the red carpet rolled out for us at Randy Marion Subaru! Before our trip I was noticing something going on with my 2019 Subaru Ascent but when I asked my local dealership (where I purchased it) and during my oil change before the trip was re-assured that my vehicle was good to go for the trip. Right around the curves and hills of WV there was an obvious issue with my transmission. Randy Marion's Subaru was the closest to our Airbnb so I booked an appointment online. The next day someone was calling me to confirm the issue and our appointment for the following day. At the appointment we met Jessica who worked hard from the very start to make sure we had all the information and confidence in the work being done, especially as out of towners. Her and her manager worked hard to honor my extended warranty and turned my car around in 2 DAYS! New transmission and front brakes / rotors! I could go on and go about how amazing we were treated, how great my Ascent is running, and how safe I felt driving the 800 miles home. Thank you to everyone who made this happen! Highly reocmmended! More

I appreciate the team at Randy Marion. They provided a fair offer to buy my Subaru & made it an easy process. I will check them out when I am ready to buy again. They provided a fair offer to buy my Subaru & made it an easy process. I will check them out when I am ready to buy again. More

They did not put enough attention, and missed steps of their own process to ensure that all necessary steps were completed, plus they did not secure one of the wheel covers correctly. I am not satisfied w their own process to ensure that all necessary steps were completed, plus they did not secure one of the wheel covers correctly. I am not satisfied with what I got in my first visit there. More

I went in for my first service on my Subaru and they were thorough and quick. I love that they made a video showing my tires and fluids and the status of my car. Very professional and kind. thorough and quick. I love that they made a video showing my tires and fluids and the status of my car. Very professional and kind. More

Jessica and the rest of the team were outstanding. She helped with a part for my car, installation and loaner car. The whole process was excellent. I could not have had better help. She helped with a part for my car, installation and loaner car. The whole process was excellent. I could not have had better help. More

Service was excellent as usual. I needed all 3 windshield wipers replaced immediately due to the heavy rain expected that afternoon. Jacob told me to come right in and he would ha I needed all 3 windshield wipers replaced immediately due to the heavy rain expected that afternoon. Jacob told me to come right in and he would have it taken care. He fulfilled his promise...within 20 minutes I was driving away. Thank you! More

Excellent service, as always. Jessica does a phenomenal job setting expectations prior to drop off, making sure I understand all that's being done, and letting me know what servic Jessica does a phenomenal job setting expectations prior to drop off, making sure I understand all that's being done, and letting me know what services I need to be mindful of for the future. Really appreciate this team's attention to detail, customer service, and quality of work. More