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Ray Catena Audi of Freehold - Service Center
Freehold, NJ
117 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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117 Reviews of Ray Catena Audi of Freehold - Service Center
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September 02, 2023
The staff are very helpful and courteous. The managers are very customer-oriented and have been a great help. Can’t find much I would say bad about them. Having your car serviced is never fun The managers are very customer-oriented and have been a great help. Can’t find much I would say bad about them. Having your car serviced is never fun but they make it quick and sensible. More
by dphillips
Employees Worked With
July 22, 2023
Excellent customer service. My annual maintenance appointment went smoothly. The complimentary loaner vehicle is always a welcomed amenity. The inspection video provided by P My annual maintenance appointment went smoothly. The complimentary loaner vehicle is always a welcomed amenity. The inspection video provided by Pete Roman was greatly appreciated. Overall, a fabulous car maintenance experience. More
by DeborahW
Employees Worked With
Pete Roman
March 15, 2023
Service Department stepped up large on an error on a repair. They went out of their way to correct the problem and cause me as little inconvenience as possible. I would highly recommend Michael Lopez an repair. They went out of their way to correct the problem and cause me as little inconvenience as possible. I would highly recommend Michael Lopez and their service department, They are head and shoulders above the service Departments of any of the area Audi Dealerships. I Would go back again! More
by vinceobfg
Employees Worked With
December 24, 2022
Kudos to Service, Technician and Parts Job Well Done! , I had to bring my A6 to diagnose a sudden loss of coolant and it turned out it was a faulty supercharger coolant hose and promptly John came up with , I had to bring my A6 to diagnose a sudden loss of coolant and it turned out it was a faulty supercharger coolant hose and promptly John came up with a plan with Ryan to have repairs done, a list was made and hose, thermostat, PVC valve, gaskets and seals were sequestered until a needed part arrived. When part was located and arrived I came down and vehicle was repaired and in addition supercharger and serpentine belts were also replaced and my girl is back on the road. I could not be happier, best Christmas gift! Thanks to:John, Phil, Ryan, Dan and Chris! You guys are the best! More
by elan
December 16, 2022
Came in for service and John and Ryan were as always a pleasure to interact with both of them took the time to go over repairs and what the vehicle needed. Thank you guys! RV pleasure to interact with both of them took the time to go over repairs and what the vehicle needed. Thank you guys! RV More
by elan
December 09, 2022
I brought my car in for a recall notice and Peter in service was great to work with! My car was done earlier than promised, and I've been very pleased with their commitment to customer service! service was great to work with! My car was done earlier than promised, and I've been very pleased with their commitment to customer service! More
by laura.promo
Employees Worked With
Peter
December 04, 2022
brought in my audi for yearly service and John Lazzaro was such a pleasure to work with. Car was inspected and delivered same day as promised. Always a fantastic experience at Audi Freehold. thanks again was such a pleasure to work with. Car was inspected and delivered same day as promised. Always a fantastic experience at Audi Freehold. thanks again for all your help guys! Maria F. More
by miafinis1
Employees Worked With
November 28, 2022
We began using Audi Freehold in 2020 , I was unable to find my Audi at their dealership but by the way they treat me you would think I’ve bought 10 cars from them. Always with great loaners and staff who find my Audi at their dealership but by the way they treat me you would think I’ve bought 10 cars from them. Always with great loaners and staff who listen to issues and get it fixed right the first time. All the service advisors are very knowledgeable. The Technicians always send a video update. This is how auto service should be. More
by John Castleman
November 23, 2022
To begin the scheduling process was a breeze. I was met as soon as I arrived. The Audi representative, Pete, was the consummate professional. I was made aware of every step taken to ensure a safe I was met as soon as I arrived. The Audi representative, Pete, was the consummate professional. I was made aware of every step taken to ensure a safe, comfortable ride. Highly recommend Audi, of Freehold NJ More
by madelin4
Employees Worked With
Pete Roman
