Robert D'Andrea

Friendly, attentive staff. Answered all of my questions. Large Comfortable waiting area. I have no complaints Answered all of my questions. Large Comfortable waiting area. I have no complaints More

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Emailed Rob D’Andrea at Ray Catena Audi in Freehold regarding my car , he was at a seminar but emailed me right back and told me he would call the next day to help me. He was true to his word and calle regarding my car , he was at a seminar but emailed me right back and told me he would call the next day to help me. He was true to his word and called so we could discuss what service I needed and helped to schedule it and get me a loaner for when I came in. Rob is a manager who goes above and beyond. I highly recommend Rob and his team . They are all very personable and from the gentleman taking your car in to be worked on by the mechanics to the service agent John who worked with my husband and I on the additional repairs needed. My car and I received excellent service and I will be back for all future repairs needed on my Allroad. Thanks Rob and John my Allroad is running great. More

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This is the second time I’ve tried to make an emergency appointment with this dealership. The first time was for a power steering issue and the most recent, for a convertible top malfunction. I was told th appointment with this dealership. The first time was for a power steering issue and the most recent, for a convertible top malfunction. I was told that the earliest appointment was over a week away and, according to the service manager, the best they could do was take my name and phone number and call me back if there was a cancellation. I told him I couldn’t wait that long and needed my vehicle fixed as soon as possible. There was no offer of an emergency repair or a loaner vehicle. I originally purchased the vehicle from Ray Catena Toms River when the brand actually backed up it’s customer service claims. I’m very disappointed and needless to say I had the vehicle towed to another dealership, Audi of Eatontown, who went out of their way to get my vehicle in for the needed repair. More

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My wife & I had an appointment for our Audi Q 5. The drop-off was extremely easy, and very quick. We were directed to a Service Advisor, who greeted us and immediate brought up the car / appt. in The drop-off was extremely easy, and very quick. We were directed to a Service Advisor, who greeted us and immediate brought up the car / appt. info on the computer. He knew we were going to wait for the service to be completed. The car left the drop-off area before we left his desk. We were cordially escorted to the waiting area which was very clean and very comfortable. While waiting we were visited by the Service Manager. He asked if we were OK, and would we like water, coffee or anything. He was very friendly and gracious. We really got the feeling the Service Dept. "cares" about giving customers excellent service. A great experience. More

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Always courteous and knowledgeable. Quality of workmanship unbeatable. The service department is always neat and clean, especially important at this time!! workmanship unbeatable. The service department is always neat and clean, especially important at this time!! More

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Another flawless visit!John Lazzaro checked me in with Another flawless visit! John Lazzaro checked me in with no wait, Ryan Byrne satisfactorily serviced my A6 and I am a happy Audi owner! Thank you g Another flawless visit! John Lazzaro checked me in with no wait, Ryan Byrne satisfactorily serviced my A6 and I am a happy Audi owner! Thank you guys! More

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Another fantastic experience in my persuit and determination to keep my machine in tip top shape and operational for as long as I can. Rob was there with a welcoming greeting to make one feel determination to keep my machine in tip top shape and operational for as long as I can. Rob was there with a welcoming greeting to make one feel your business is sincerely appreciated. I was quickly processed and checked in by Mike and checked out by John, both were courteous and attentive to my requests and service to-do list on my vehicle and quickly on my way to a good cup of coffee. (*An honorable mention goes to Chris Gioffre for his witted funny complement by the coffee machine which made me feel much at home!) This is a man that understands clearly what "customer retention" is all about!) It brought me back to the days I would chat with Ray at his Kearny store. The quality of automotive service received was tops in the engine bay and many thanks to Ryan for lending his expertise regarding some technical questions I brought to him. Thanks to Johnathan for ordering information and pricing regarding parts I would need on my next visit. Thanks to Rene for his expert diagnose and advice regarding paint care regarding bird/tree sap damage and simple how to tips to avoid permanent damage due to penetration of clear coat. All in all thanks to all and every one who jovially greeted me! As always, being at Ray Catena is like being at your best friends home. More

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Great service for my Audi Q5. The team was very responsive in getting my SUV ready for a long trip to Colorado...thanks for the effort..bb responsive in getting my SUV ready for a long trip to Colorado...thanks for the effort..bb More

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Marc Levine has now assisted us with 2 amazing Audi SUV purchases. He is extremely knowledgeable and with low pressure sales. Both reasons why we will be returning to purchase in the future. This dealershi purchases. He is extremely knowledgeable and with low pressure sales. Both reasons why we will be returning to purchase in the future. This dealership is kept in pristine condition with a relaxed but professional atmosphere. More

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I would like to thank Rob Dandrea as well as an honorable mention to his great staff for their/his friendly approachable demeanor, attentiveness, politeness and making one feel welcome any time he is approac mention to his great staff for their/his friendly approachable demeanor, attentiveness, politeness and making one feel welcome any time he is approached while servicing a vehicle. Rob listens to any concerns one may have without ever rushing you, his attention to detail is solid. Rob's aim is clearly "complete satisfaction" of his clients, their peace of mind and mechanical longevity of their vehicles. *Industry CSAT calls for a satisfaction "average" of 85% however, Rob always strives for 100% satisfaction which is rare nowadays given my ample experience owning various brands, present age and the many service departments visited over the years! Which many of them in hindsight were a grueling frustrating experience to deal with in comparison to RC. I find Robert very perceptive along with a knack for thorough detail given his acumen in the service domain he operates in with complete aplomb and in depth knowledge on the subject when offering one vehicle maintenance advice. I sincerely feel he is an important asset to my family transport well being and responsible for my wife's satisfaction in owning both of our vehicles free of any worries knowing he is there always a call away to help you no matter what comes up. Ray Catena is the better for having someone of the caliber and disposition of Rob Dandrea in their employ and he is most definitely a great fit for his position not to mention an asset to any Audi dealership he walks in! My advice to Ray Catena is hang on to Rob as long as he wants to remain in this industry! RVG More

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