Ray Catena Audi of Freehold - Service Center

brought in my audi for yearly service and John Lazzaro was such a pleasure to work with. Car was inspected and delivered same day as promised. Always a fantastic experience at Audi Freehold. thanks again was such a pleasure to work with. Car was inspected and delivered same day as promised. Always a fantastic experience at Audi Freehold. thanks again for all your help guys! Maria F. More

We began using Audi Freehold in 2020 , I was unable to find my Audi at their dealership but by the way they treat me you would think I’ve bought 10 cars from them. Always with great loaners and staff who find my Audi at their dealership but by the way they treat me you would think I’ve bought 10 cars from them. Always with great loaners and staff who listen to issues and get it fixed right the first time. All the service advisors are very knowledgeable. The Technicians always send a video update. This is how auto service should be. More

To begin the scheduling process was a breeze. I was met as soon as I arrived. The Audi representative, Pete, was the consummate professional. I was made aware of every step taken to ensure a safe I was met as soon as I arrived. The Audi representative, Pete, was the consummate professional. I was made aware of every step taken to ensure a safe, comfortable ride. Highly recommend Audi, of Freehold NJ More

It was a pleasure dealing with Pete. He was professional and efficient. All of the scheduled work was completed in less time than was scheduled. We accidently put our insurance and regis He was professional and efficient. All of the scheduled work was completed in less time than was scheduled. We accidently put our insurance and registration folder in the loaner glove compartment. When we realized this a day later, we called Audi and talked to Gina. In less than 5 minutes Gina called us back and told us they had found it. What a relief! Thanks to the staff at Ray Catena Audi Freehold. More

My five-star rating reflects the integrity of this dealership. My $93.00 charge for reattaching my rearview mirror was cancelled after the dealership learned the following facts. Over the past five ye dealership. My $93.00 charge for reattaching my rearview mirror was cancelled after the dealership learned the following facts. Over the past five years, my rearview mirror detached from its base three times. The first two times, the service department graciously reattached the mirror in a few short minutes with no charge. Today I was charged $93.00.. I can afford the $93.00 charges. That was not the issue. The issue was my disappointment with being charged in the first place when I was not charged for the previous two times for the same mirror reattachment. Ray Catena believes that the customer always comes first. The Service Manager recognized that I have been a long-term customer and, without hesitation, cancelled the $93.00 charge. That’s integrity and great customer appreciation. More

It's always a pleasure working with Mike. His professionalism, timeliness & excellence is truly appreciated throughout all the years since I've owned my Audi's. His professionalism, timeliness & excellence is truly appreciated throughout all the years since I've owned my Audi's. More

It has been great working with Mike. He reviewed all of my coverages of my certified pre owned Q5. Also we discussed several options for new tires based on my driving habits, and was ha He reviewed all of my coverages of my certified pre owned Q5. Also we discussed several options for new tires based on my driving habits, and was happy to let me compare prices. More

The service department did an excellent job! They communicated with me regularly. I am very pleased with this experience and the professionalism of the employess. They communicated with me regularly. I am very pleased with this experience and the professionalism of the employess. More

I have to say that I was blown away by the service here. I brought the car in for a 20k mile service and a recall issue, it was done to my utmost satisfaction. I asked about helping me pair a remote for my I brought the car in for a 20k mile service and a recall issue, it was done to my utmost satisfaction. I asked about helping me pair a remote for my car and the gate for my front entrance in a gated community and this dealership sent a techician to my home to help! Now that is service above and beyond! More

Worst service experience. I gave my Q5 for regular service and they didn't inform me about the broken CV boot of my front axle shafts. Now I have to shell out 3700$ from my po I gave my Q5 for regular service and they didn't inform me about the broken CV boot of my front axle shafts. Now I have to shell out 3700$ from my pocket for replacing the entire Axle shafts!! When someone checks the brake condition for a regular service, they wouldn't have noticed the entire wheel cover greased by the CV boot? How come anyone would have missed this? So they didn't check the brake pads too? The worst service experience someone could have received from Audi. I wouldn't recommend this service center. If there is a way to provide 0 stars, I would do that. 5/25/2022: I was able to reach someone from the service centre and after hours of explaining they said someone would reach me, but no one contacted me. More