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Ray Catena of Freehold - Mercedes-Benz Dealership
Freehold, NJ
773 Reviews
Welcome to Ray Catena Freehold, your family-owned and operated Mercedes-Benz dealership serving the local community. Whether you're from Monroe, Old Bridge, Colts Neck, Howell, Morganville, or beyond; we're here to provide a world-class sales and service experience. We have an extensive inventory of new Mercedes-Benz vehicles, including popular models in the Mercedes-Benz CLA-Class, S-Class, and GLE. You’ll also have access to a great range of luxurious used cars, including some fantastic certified pre-owned Mercedes-Benz models. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 773 reviews
January 03, 2013
On August 24, 2012, I purchased a used car from Mercedes Benz of Freehold. My salesman, Nick Castaneda, was polite, professional and seemingly competent. The car had a bit of pre-existing damage to the fron Benz of Freehold. My salesman, Nick Castaneda, was polite, professional and seemingly competent. The car had a bit of pre-existing damage to the front, lower air dam, so I asked if they would fix it to sweeten the deal. They came back with a price of $400 and advised that labor would be approximately $200, but they would waive the labor if I got it replaced there. I agreed to pay $200 towards this repair. The $200 was included in the price of the car and was placed on a "we-owe" ticket. They agreed to order the part and contact me once it arrived. ERROR #1 - Five weeks later, I still hadn't heard a thing. I called and spoke with Nick, who apologized and advised that he would have the car repaired ASAP. I then received a phone call from the service department who booked my appointment for a few days later. ERROR #2 - On or about October 1st, I arrived for my 10am appointment on time, but was told that I was actually 90 minutes early. ERROR #3 - After waiting approximately 2 hours, Ryan Bender from the service department told me that they had ordered the wrong part. They had ordered a grill piece rather than the air dam. He offered to have my car washed for me. I told him not to bother, as it was supposed to rain that day. He told me that they would do it anyway, and that he would get back to me ASAP with the correct price for the correct part, plus schedule an appointment for me to get the car fixed. 45 MINUTES LATER, I got the car back. That's 2 hours and 45 minutes for me to wait there for what ultimately turned out to be a car wash. It started to rain as soon as I left the parking lot. ERROR #4 - I never heard from Ryan Bender, so on or about December 5th, I called the service manager, Mark Morrill, and left a detailed message requesting a call back and some resolution, as we were now 3 months post-purchase. I asked that they refund my $200, because at this point, I was no longer interested in having their dealership service my car. I had had enough of their inaction and poor customer service. Mark never returned my call. ERROR #5 - On December 8th, I called Mark Morrill again but his voicemail message said he was not in the office. It directed me to assistant service manager Dondi Pollera, so I left a detailed message for him. Dondi actually called me back! He left me a message saying that he understood that this matter involved $200 and he had "NO PROBLEM" getting me a check for same. I called him back and left another message asking him to let me know when I would receive the check. He never called back. ERROR #6 - On December 31, I again called Dondi and left an urgent message asking for the check immediately. I had understandably run out of patience. ERROR #7 - On January 3, 2013, I received a call from my original salesman, Nick Castaneda. Nick asked me for a receipt for the $200 I spent to replace the grill. What?? I explained to him that I had never replaced the grill, had been waiting on them to fulfill the contract (we-owe ticket) which they had failed to do, and that I had HAD IT AND WANTED MY MONEY BACK. Nick said he was under the impression that I had gotten the grill replaced somewhere else for $200. I have no idea where he got that idea from, nor do I care. I asked for an explanation of what he was going to do for me right now, today. He said he would talk to some people and get the check cut for me today. I'm still waiting. STILL WAITING. Perhaps this dealership is good to those customers who purchase new cars, but my experience with their sales and customer service departments has been nothing but a joke. It is infuriating that what we are talking about is $200. $200! It's not a lot of money, but it's my money, and either a repair or that money is owed to me. This is a simple contract that the dealership failed to complete. I paid for a repair and they failed to complete it. End of story. This entire experience has been a tremendous waste of time. One other thing regarding the negotiation part of my "experience". When I initially agreed to buy, they offered me financing of 4.78% and said it was the best they could do. I went online that night and found financing for 2.6% with the SAME company they had offered to me. When I went back to the dealership days later to complete the sale, I let them know that I had obtained my own financing for 2.6%. Their finance manager, Billy Dye, then offered me 2.3%. Why wouldn't they just give me the 2.3% to begin with? Don't they understand that consumers can find better rates on the internet in minutes? They need to wake up. I would NOT recommend this dealership to anyone. So far I have waited 132 days for them to make right on this deal and I'm still waiting. PATHETIC. More
by khelm114
Employees Worked With
Other Employees :
Mark Morrill, Dondi Pollera, Dondi Pollera
Helpful January 03, 2013
I've recently bought a new car from this dealership and Mr. Lee Jooyeong is the main sales manager who carried a courteous and professional manner. He has a good team and I were able to decide on an exact Mr. Lee Jooyeong is the main sales manager who carried a courteous and professional manner. He has a good team and I were able to decide on an exact kind of car and options that I like. We discussed about the sale price, which is understandably always a difficult time. But Mr. Lee Jooyeong had made the process a pleasant one. In the end, we were able to decide on a sale price both parties were comfortable with, which is really a win-win situation. I was able to purchase and drive away the new car on that very day, which had exceeded my expectation. I highly recommend this dealership and Mr. Lee Jooyeong! More
by juneandmin
Employees Worked With
Lee Jooyeong, Lee Jooyeong
December 30, 2012
I'm a very satified customer, and very appreciative to Frank Mastrovito for going over and beyond to make me happy, my intail expierence was not pleasant and when I verbalize my dissatifaction, Mr Mastro Frank Mastrovito for going over and beyond to make me happy, my intail expierence was not pleasant and when I verbalize my dissatifaction, Mr Mastrovito took over and address my concerns immediately, he listened to what I had to say, staying calm even when I lost my cool, he reassured me that he will see to it that I am a satisfied customer, his efforts are greatly appreciated, and I will make sure that I share this experience to all my patients, friends,and family, it is excellent work like this that defines a sucessful business from a failed one, and his outstanding work should be recongnized, he is an asset to this company, and quite frankly I think he is corporate material. Mr. Mastrovito thank you, words cannot discribe how happy you made me at the time of my life when I am emersed in a curve, you lifted my spirits and I am forever grateful. I would like to take this opportunity to express my thanks to Chantal Michaud for her excellent work as well, I was assigned to her and she was very pleasant, and kept me well informed at all times, she's an asset to this company and should also be commended for her excellent work. Thank you Chantal for everything, your shared life experience has helped me and you made me feel like an important person not a number, I will always be a Mercedes client because of this expierence. Thanks Michelle More
by Davidjake
Employees Worked With
Chantal Michaud, Frank Mastrovito
December 30, 2012
We were pleasantly surprised by the attention we were given in general. All of our questions were answered thoroughly and professionally. The test drive was long enough to really experience the feel of given in general. All of our questions were answered thoroughly and professionally. The test drive was long enough to really experience the feel of the car and Larry was able to explain the workings of the vehicle. Everything was handled in a very timely manner and we never felt that any of the employees were condescending or "snobby". From the minute we walked in the door to the minute we left, we did feel that this dealer valued our business. More
by DMERLO
Employees Worked With
Larry Pius
December 27, 2012
At first, I came to this dealership to look at a used car. I was greeted at the door by Anna Husman and she stayed by my side the whole process. She showed me the car I was interested in and I then met car. I was greeted at the door by Anna Husman and she stayed by my side the whole process. She showed me the car I was interested in and I then met with Barry Crincoli who tried to work out a deal with me. Unfortunately, the deal did not work- BUT- it worked to my benefit because I got an amazing deal on a brand new C300 Sport Sedan thanks to Frank Mastrovito, who was very gracious with his deal he offered me. While this was all going on, Anna showed me the whole dealership and I was blown away by the service department and how clean the work area was. After the deal, Frank asked my 4-year old son what he could get him and my son said, "Pizza and french fries." Can you believe that Frank actually went out and bought him pizza and french fries? I was blown away. Like I said, Anna stayed by my side the whole time and even called a few days later to make sure I was still thrilled with the car! Once again- thanks for all that you did for us! More
by kate.dembinski
Employees Worked With
Anna Husman, Barry Crincoli, Billy Dye, Frank Mastrovito
December 26, 2012
YOUR DEALERSHIP IS GREAT, POLITE FRIENDLY. NO TENSION ON THE SALES FLOOR VERY DIFFERENT THEY WHAT I HAVE SEEN IN MOST DEALERSHIPS.AFTER I LEFT I ACTUALLY WANTED TO SEE EVERYONE AGAIN ESPECIALLY PAUL. I THRO THE SALES FLOOR VERY DIFFERENT THEY WHAT I HAVE SEEN IN MOST DEALERSHIPS.AFTER I LEFT I ACTUALLY WANTED TO SEE EVERYONE AGAIN ESPECIALLY PAUL. I THROUGHT MITCHELL WAS GREAT TOO HE AND PAUL NEVER MADE ME FEEL THEY WHERE TRYING TO PUT ONE OVER ON ME THANKS BARBARA RADOSTI More
by BARBARAR123
Employees Worked With
MITCHELL KASOFF IS TERRIFIC, Mitchell Kasoff, Paul Vallejo
December 26, 2012
Visited MB of Freehold to look at a CPO C Class. Paul was very helpful in explaining the different packages each car came with. After choosing a car the negotiation process was very amicable. At no tim was very helpful in explaining the different packages each car came with. After choosing a car the negotiation process was very amicable. At no time was I pressured in to buying right now and he encouraged me to compare prices to make sure I felt I was getting the best deal I could. Ind the end I purchased a 2010 CPO C300. Would definitely recommend the dealer and in specific Paul Vallejo if you in the market for a mercedes benz. More
by mpalarino
Employees Worked With
Paul Vallejo, Paul Vallejo
December 22, 2012
paul was a great guy very helpful and took his time with us very good guy to deal with would i go back again yes i would hepled us pick out the car that we felt was the best nd told us what he thought would us very good guy to deal with would i go back again yes i would hepled us pick out the car that we felt was the best nd told us what he thought would be the best for us was a great time took well care of us :) More
by rmchevelle67
Employees Worked With
Paul Vallejo
