Ray Catena of Freehold - Mercedes-Benz Dealership

It was a pleasure purchasing our brand new Mercedes Benz from your dealership. John Finley was an excellent salesman. he went out his way and brought the Benz to our home, he was very patient with me. He an from your dealership. John Finley was an excellent salesman. he went out his way and brought the Benz to our home, he was very patient with me. He answered all my questions, I know it wasn't easy but he was able to work out the deal just as we discussed. This was my husband and myself first Mercedes Benz purchase and we felt John made this transaction smoothly. We are very happy with our new car and thank John for all his help and great customer service. Sincerely, Shontel Torney More

David is my new service manager for my E550. Dennis used to be and he was great - but he is gone, so I now have David. That said, Dave quickly helped me with my service request on the first visit and had me to be and he was great - but he is gone, so I now have David. That said, Dave quickly helped me with my service request on the first visit and had me in for a 2nd visit for warranty work. He did this all and took care of me with updates. Kudos to him and all is well. Will definetely return to see GM for a lease in 2012. More

Mercedes-Benz of Freehold has excellent customer service. They worked with me to meet competitor's prices. The salesman was easy to reach and answered all of my questions. Would definitely recommend. They worked with me to meet competitor's prices. The salesman was easy to reach and answered all of my questions. Would definitely recommend. More

My Wife and I have been faithful Lexus Drivers for years. Due to a bad experience at Lexus of Freehold, we decided explore other options. Like most people, we always dreamed of driving a Mercedes-Benz but Due to a bad experience at Lexus of Freehold, we decided explore other options. Like most people, we always dreamed of driving a Mercedes-Benz but assumed that they were too expensive. Nevertheless, we agreed to consider a Mercedes-Benz as long as it was within reason. It was late in the day and the showroom was filled with customers. Every salesman was engaged with a customer, but the General Manager (Mr. Santiago) took it upon himself to help us. He later introduced us to a salesman named Richard who briefly took down our contact information and access our needs. We agreed to come back the following week to test drive a C-Class and hopefully be able to afford one. The following week we made the time to stop by after work, but Richard was not available. The Salesman at the front desk (Abeth Vincent) reassured us that he would cater to our needs. We quickly realized that the title car salesman no longer applied, surprisingly, at Mercedes-Benz of Freehold they are titled Client Advisors. That title would be during our interaction with Abeth. He took us on an amazing test drive and explained in detail the differences between the Mercedes-Benz C-Class Sport and the Luxury Edition. He introduced us to the concept of leasing (Something that we never considered) and was nice enough to present both Leasing and Financing options to us. That day, we were able to work out a good deal and realized that we were wrong to assume that a Mercedes-Benz was so far out of reach. Aside from being treated with respect, we were never pressured into making a decision right away. We felt that the gentlemen at Mercedes-Benz of Freehold take great pride in their work. The following day, we came in to sign the final paperwork and was treated to a wonderful Customer's Appreciation Dinner. Our overall experience was truly amazing. Everyone at the dealership was kind and willing to help us. Now I see why they were so busy that first night, lol. More importantly, even with all of that traffic, they manage to make us feel important. For someone who commutes to NYC for work, I know all about being treated like a number. To us, the relationship is much more important than receiving a good deal. I am not sure how, but these guys managed to get it right. We love our new 2011 Mercedes-Benz C 300 4 Matic. We recommend Abeth and this dealership to anyone who's looking to get it right the first time! More

The one thing I look for while searching for a "used" car is Honesty! Larry Pius and the GM were above and beyond very up front and honest from the beginning. Even though I did not purchase I will "used" car is Honesty! Larry Pius and the GM were above and beyond very up front and honest from the beginning. Even though I did not purchase I will return to the Dealersahip. More

this dealer is xxxx up to customer. the service is xxxxxxxx. employee is very impolite to customer, the technicians have no experiences at all, if any body bring the car to fix in this dealer you are xxxxxxxx. employee is very impolite to customer, the technicians have no experiences at all, if any body bring the car to fix in this dealer you are hang yourself. thank you very much More

Abeth is awesome, he followed me up several times after my first visitations. He helped me through in choosing my E Class when i had confusion between ML and E Class. I will recommend him to any of my frie my first visitations. He helped me through in choosing my E Class when i had confusion between ML and E Class. I will recommend him to any of my friends and family that is looking into buying a Mercedes Benz. More

Outstanding customer service, Good Job Abeth!. Will definitely recommend my families and friends who are willing to buy Mercedes Benz to contact him in the near future. definitely recommend my families and friends who are willing to buy Mercedes Benz to contact him in the near future. More

We walked into the Mercedes-Benz dealership with simply the though of test driving a vehicle. Immediately, we experienced a level of professionalism experienced never before at a car dealership. My frien the though of test driving a vehicle. Immediately, we experienced a level of professionalism experienced never before at a car dealership. My friends suggested that we treated ourselves to a Mercedes-Benz, the Salesman (Abeth Vincent) wasted no time to address our needs. He was patient and was not over aggressive. He was very knowledgeable and confident of his product. We were treated with Respect and was given a great deal. He gained our trust and will continue to earn our business. Because of that trust, I highly recommend Abeth and this dealership to anyone in the Market for a new or used vehicle. It was a privilege to work with Abeth and I urge every to go experience such high level of professionalism. Keep up the good work!!! More

First let me say the last thing I wanted was a European Luxury car... let alone a Mercedes-Benz??? I have had various Lexus models over the past 10 years and I figured that anything other than my ES - GS Luxury car... let alone a Mercedes-Benz??? I have had various Lexus models over the past 10 years and I figured that anything other than my ES - GS or RX would be a total compromise. I mean you does it better when it comes to features and quality and amenities and leather seats included as well? Well I was convinced that Japan had it figured out when it comes to the American car buyer. I though...Who can do it better??? OK so I was wrong. Mercedes has gotten it right... albiet they still limit the amount of amenities they offer (WOW! Cup holders for the rear passengers?) but the brand has never been about fluff and just stuff. This company is all about the driver and is a drivers car which is something they have never lost sight of. Now about the dealership. When is the last time you went car shopping and actually had to wait for someone? My experiences have beedn nothing short of a physical assult to get me attention. In this case, the receptionist was attentive and offered me water while I waited and waited, I daydreamed about my future ride (I couldn't just pick one). Eventually I was approached by the salesmanager. Joe and I just sat for awhile and spoke about all things except cars... especially the house brand. So I told Joe that I just happened by his store that afternoon and had some time on my side and thought I would see what the competition to my beloved Lexus brand has been up to. After we talked about "stuff" I told him I had to get going and asked him if I could take a comparison test ride some other time. We exchanged cards and not another word was spoken otherthan I told him I would be back. He introduced me to Abeth Vincent and said I was in good hands. He was accurate with his assessment as Abeth was extremely professional and his follow-up with me was exceptional. I supposed the result of a company culture that I have to believe stems from the morning mantra...customer comes first, the customer comes first, everything else doesnt' matter. Well guess what? After taking several models out for a spin, I settled on the sweetest ride for under 50K and I'm lov'in it (warning: don't drink the kool-aid) to the point I want to drive all the time. I doubt this will ever get old for me. About the sales process...soft and very smooth. I believe Abeth and I worked a fair deal and the management was gracious about having to off-set the remainder of the payments on my 2010 Lexus 350-GS. In this case, being upside down, we had to overcome some hurdles and in doing so, the sales as well as F & I managers treated me with honesty and respect and made a difficult transaction tenable. You can't ask for more and for me they have earned my loyality and in this case, I see myself a loyal and future buyer of Mercedes-Benz of Freehold. Thank you for making me a believer in what a driver's car should be. More