Ray Catena of Freehold - Mercedes-Benz Dealership

Had my MB serviced by them many times. It was always easy to secure appointment and they always get my car back in reasonable time. The service staff really make an effort keeping me inform of the prog easy to secure appointment and they always get my car back in reasonable time. The service staff really make an effort keeping me inform of the progress. I'll always go to them for any of my MB related matters... More

My wife and I had purchased Mercedes from other MBUSA dealerships and were not novices to the luxury car buying experience. Having had mixed 'success' with other MB dealers we decided to try MB of Freeh dealerships and were not novices to the luxury car buying experience. Having had mixed 'success' with other MB dealers we decided to try MB of Freehold. Professional and relaxed is the atmosphere. Sal LaBarbera was the sales representative we dealt with. The car was ready for inspection and a test drive upon our arrival. Details were quickly sorted out and a few days later we picked up the car. Sal took care of every detail and walked us through the process effortlessly. Billy Dye handled the fincials with precision. Sal ensured that my wife understood all of the systems of this feature-laden vehicle and called in the experts when necessary. Thanks to the team at Freehold MB. More

Went to look for a new truck but was weary about going to Mercedes - Benz of Freehold because of price and customer service when coming to look at cars. We were wrong!!! We immediately were introduced to Jac Mercedes - Benz of Freehold because of price and customer service when coming to look at cars. We were wrong!!! We immediately were introduced to Jack Coffey and needless to say because of Mr. Coffey we came out of the dealership with a new truck for the price that we wanted. Mr. Coffey was truly a gentleman and understood what we were looking for and never pressured us in any way. Thank you for caring. Will always refer to Jack whenever someone asks!! More

This was my first time purchasing a new Mercedes and the amazing experience began as soon as I walked in. Sal greeted me at the door and catered to my every need in such a polite and professional manner. I amazing experience began as soon as I walked in. Sal greeted me at the door and catered to my every need in such a polite and professional manner. I previously went to other high-end dealerships and was not treated well at all. Sal was great from start to finish and I will definitely use him as my sales representative in the years to come. I recommend anybody considering purchasing a Mercedes to speak with him. Honest, caring, and truly an amazing individual. Thank you Sal for everything you do. More

I HAVE A VERY BAD EXPERIENCE WITH THIS DEALER , THEY DONT REPLY YOUR PHONE CALLS , YOU ASKED THEM TO SHOW THE CAR TWICE THEY REFUSE. THERE ANSWER IS GO AND FIND IN THE BACKYARD. I WAS TAKING A CAR ON LEA REPLY YOUR PHONE CALLS , YOU ASKED THEM TO SHOW THE CAR TWICE THEY REFUSE. THERE ANSWER IS GO AND FIND IN THE BACKYARD. I WAS TAKING A CAR ON LEASE AND I HAD TO PROVIDE A CO SIGNER, I WENT TO DISCUSS WITH THEM AND THE PERSON WHO WAS ATTENDING ME I TOLD HIM THAT SHOW THE CAR TO MY FAMILY AND HE REFUSED AS HE HAS TO LEAVE SOMEWHERE. THE MANAGER GAVE ME REF NUMBER TO GO TO BACK YARD AND SEE IT MYSELF . THAT WAS REALLY BAD. BUT I HAD NO OPCION AS MY FAMILY WANTED THAT CAR. AFTER 25 MIN WHEN I COULD NOT FIND THE CAR I SAW MR JOSEPH WAS THERE, AS HE WAS SUPPOSE TO LEAVE AND REQUESTED HIM TO SHOW THE CAR , BUT HE REFUSED TO SHOW ME THE CAR. HIS ANSWER WAS TO FIND THE COLORS IN THAT YARDS MYSELF I THINK THIS TYPE OF DEALERSHIP IS NO GOOD IF UR CREDIT IS NOT 800 POINTS. VERY BAD More

Sal was great to work with!!! And the two other gentelmen who helped out as well although I'm sorry I don't know thier names Such a professional, easiest purchase of a car that we have ever made, They stayed who helped out as well although I'm sorry I don't know thier names Such a professional, easiest purchase of a car that we have ever made, They stayed 3 hours past their closing time to get the deal done and get us the car that day. Sal made us feel welcome, at ease and it was a great experience working with him. Would HIGHLY recommend this dealership and Sal as your salesperson won't let you down!! Linda I. purchased Mercedes c300 on March 12th, 2011 More

Mark provides the best sales service I've been received in many years. He does not pressure you into buying a vehicle, nor does he make you feel bad if want to take time to think about it. I definitely fe in many years. He does not pressure you into buying a vehicle, nor does he make you feel bad if want to take time to think about it. I definitely feel I received a great deal as well. I would recommend Mark and the Mercedes Benz of Freehold, NJ dealership to anyone. More

My dealings this past weekend with the internet group and sales team from Mercedes of Freehold was dysfunctional to say the least. On Friday 1/7 I left David Depaula from Internet sales a voice mail to sales team from Mercedes of Freehold was dysfunctional to say the least. On Friday 1/7 I left David Depaula from Internet sales a voice mail to contact me Saturday AM first thing because I was prepare to make a vehicle purchase this weekend from Freehold. I had seen that Freehold opened at 9AM, so I awaited a call until 9:45AM, at that time I ended up calling him to inquire about the car and informed him I would be buying a Mercedes this weekend. David stated the Mercedes I was going at was available, I explained I had a couple questions on car, David stated he would get the information and call me right back. He called me back 35 minutes later to let me know what options it had, I told Dave that I was well aware of the options, I told him I wanted to know if the car had its recommended service interval and if it was a "Pre Certified Car" ? He told me he would have to call me back again. Two hours later at 11:45AM , I called David back and asked why he didn't call me back ? He stated that he found out that the car now had a deposit on it, I asked why I was not contacted back ? No response, no other offering, so I inquired about another E350 Freehold had listed in inventory, (You would think that a sales person would have done this, it appeared I knew the dealer inventory better than him) Dave stated he would have to call me back about the other car. Five minutes later, a Joe contacted me and was allot more knowledgeable, I wanted to confirm the one E350 had a deposit and the other E350 I was looking at was Pre Certified one owner car like the Internet ad stated, Joe said that the add was wrong it was not Pre-Certified, so I asked if the car has its 60K recommended service and if it was a one owner car like the internet ad had listed ? Joe pulled up the service records and was not able to tell me the service the car had, he stated he would get back to me in 5 minutes after reviewing it with the Service Department, an hour later Joe called me back, he stated the Mercedes that was listed as a one owner pre-certified car was a two owner non certified car without its scheduled service interval performed? I inquired if I could get this car for the same price as the one I just spent 3 hours talking about to find out it was sold, I expalained it was the same model same options and had 4 K miles more than the other car, the reply was NO. Its apparent that the Dealership must be too busy with car sales with the snow we had on Saturday. More

The dealership was great. We met with Sal and from the beginning We loved his personality. I felt he was very honest with us and worked on getting us the best deal possible. We appreciate everything he ha beginning We loved his personality. I felt he was very honest with us and worked on getting us the best deal possible. We appreciate everything he has done and look forward to doing business there for many years. More