Ray Catena of Freehold - Service Center

Master of Vehicle Product Knowledge This review is for Robert Lisi. Robert was very professional and took the time to go over the entire car. He is very knowledgeable and knows every fea This review is for Robert Lisi. Robert was very professional and took the time to go over the entire car. He is very knowledgeable and knows every feature of the Benz C300 sport inside and out. Excellent delivery specialist who gives high quality customer care. Make sure to ask for Robert to give you a product overview after you buy or lease a car. More

Great Customer Service! Willie Barron turned our frown upside down. I was considering leaving Mercedes for Lexus because a Mercedes Dealer in AC tried to charge me for repair Willie Barron turned our frown upside down. I was considering leaving Mercedes for Lexus because a Mercedes Dealer in AC tried to charge me for repairs on a warranty item. Willie gave informed us of our rights, searched out a loaner for us, and got the car repaired by warranty like it should have been. I feel much better staying with Mercedes (in Freehold) and with Willie. More

Avoid this place at ALL COSTS!!!!!!! I've brought my GL here almost 5 times in 6 months. Every time it comes in, they nickel and dime every single repair, and always push for unnecessary I've brought my GL here almost 5 times in 6 months. Every time it comes in, they nickel and dime every single repair, and always push for unnecessary repairs to up sell their services (put new wipers on 2 days before service - was told i needed new ones when brought in here). My recent visit was the straw that broke the camel's back - when it was a 300 dollar AC repair, that rose to 2500 dollars within 30 minutes, since they "forgot" to tell me about a few other things. When i refused the repairs, it became a negotiation - and they could reduce the cost to 1500 - my question is - why are you trying to charge me an additional 1000 dollars, and only when i ask to have my car back, begin negotiating repair costs - when the xxxx has a service center ever been a place of significant negotiation?? Also - they slow rolled my initial repair as i was killing time speaking with sales - in hopes of me buying a car from them. Overall, the shadiest place i've ever been too - they single handedly have almost turned me off from the brand all together. I will NEVER bring my cars there, and have made sure to tell everyone i know to avoid this place at all costs. Horrible, horrible service. Beyond shady operation. BBB complaint submitted. Hope this place goes away and ceases to tarnish an overall great brand in Mercedes. More

Great service experience! Outstanding personal service provided to me by Mike Halleran. I found him to be friendly, helpful and professional. I highly recommend working with Outstanding personal service provided to me by Mike Halleran. I found him to be friendly, helpful and professional. I highly recommend working with Mike as he genuinely strives for customer satisfaction. More

Always a ripoff I bought my car at this dealership. Every service visit starts and ends with extortion. Last one got me to the point where I will never buy another I bought my car at this dealership. Every service visit starts and ends with extortion. Last one got me to the point where I will never buy another Mercedes in my life. They quoted me over $4000.00 worth of work and the work did not address the concern that made me bring in the car. When I asked about the issue I brought the car in originally for, they told me they needed to do the work they recommended first and they could not tell if anything else was wrong. More

1 of the only reasons I go to MB of Freehold...Dondi Pollera I bought all my Mercedes with Freehold ever since I've worked with Larry Pius (by far the best salesperson I have ever dealt with). The reason for pur I bought all my Mercedes with Freehold ever since I've worked with Larry Pius (by far the best salesperson I have ever dealt with). The reason for purchasing from this dealership is the excellent service. Dondi Pollera runs the best service I have ever experienced. I have bought many cars (all different brands) but will always buy a Mercedes as long as Dondi is the one I deal with. You will not understand honest service until you deal with Dondi & staff. Lawrence Greenberg Mercedes S550 More

Mr. Dondi Pollera, (Service Manager at Freehold Mercedes) im no longer happy with this dealership and would not recommend them to my worst enemy. Its sad how this place has gone downhill after frank was k im no longer happy with this dealership and would not recommend them to my worst enemy. Its sad how this place has gone downhill after frank was kicked out! More