Ray Catena of Freehold - Service Center

We dropped our 2008 Mercedes off the evening prior to it being serviced. The overnight drop box was convenient and we had no problem locating the envelope to fill out, as well as a pen to write with. The being serviced. The overnight drop box was convenient and we had no problem locating the envelope to fill out, as well as a pen to write with. The area was well lit and we did not feel uneasy about leaving the car. I might add... we never made an appointment ahead of time. We happened to be in the area and decided it was best to have the car serviced (tire problem). I had intended to call the dealership the next morning, but I was pleasantly surprised when I received a phone call from Mary first thing in the a.m. with a diagnosis and cost for repairs. Mary was very nice to speak with on the phone, and she was knowledgeable about the repairs that were needed. The completion time for the repair was first rate. The car was ready in just a few hours and when we arrived to pick up the car, it had been washed complimentary. Mercedes Benz of Freehold went over and above servicing this vehicle, when they could have made us wait without scheduling the appointment ahead of time. I would have liked to discuss a few issues I have with my car with a service manager, but there was a meeting in progress and no one was available, but no problem, I can discuss at a later time. I felt that my vehicle was expertly serviced and would recommend this dealership over any other. Thank You for your help! More

The loner department personal is very courteous and accommodated my needs! When I made a request to extend my loner car due to my busy schedule for another day he gladly accepted my request and extend accommodated my needs! When I made a request to extend my loner car due to my busy schedule for another day he gladly accepted my request and extended for another day. More

Understood my problem and immediately responded and resoved my issue. This happens every time I need service,he and the dealership are outstanding in every phase of business. resoved my issue. This happens every time I need service,he and the dealership are outstanding in every phase of business. More

I asked them to reset my service light. I was told being that I didnt get service with them (a 4180.00) oil change, they would not reset my light. I guess I would be held hostage to their outragous service that I didnt get service with them (a 4180.00) oil change, they would not reset my light. I guess I would be held hostage to their outragous service prices in order to get the light reset in my car (which takes no more then 20 secs). Its the most ridiculous thing I have ever heard of. when I told the service guy I do my own service (oil change, new tires, brakes etc...) he seemed upset. Why should we, the consumer , pay them triple, when we could get it done CHEAPER??? All that and they wouldnt reset my service light... what a joke.. I have referred several customers their in the past and I will no longer do so. That light just cost them THOUSANDS in new car sales!! More

Wonderful place to take your car. I dont think that there are enough words to express my gratitude to this dealer. I had purchased a used 1997 e 420 from Union Auto in Hazlet(don't buy from this dealer) for are enough words to express my gratitude to this dealer. I had purchased a used 1997 e 420 from Union Auto in Hazlet(don't buy from this dealer) for my birthday. This purchased ruiend my birthday there were lights on for several codes after being given the run around about the trans sensor and evaporator leak i finally decided to take it to MERCEDES BENZ OF FREEHOLD !!!!!!! They got it right on the first time. My service person was Bill Kause and God Bless my mechanic. Although it had to go back three separate times it was for three separate things. Finally after my July 7th, 2011 purchase. August 7th 2011 has been the first week I have driven the car and it has been no lights. This place I cannot say enough good things about them. They were honest and friendly even when I was losing patients because I was tired of lights being on and the person i bought it from had refused to give me my money back. I would take my car here for minor to major. FYI please turn car off when getting gas this will make your service engine light come on. lol !!!!! Maraj- More

I had purchased a 2006 Mercedes from another state. The car had a plastic odor about it and after trying several remedies unsucessfully, I sought help from David Mandeville at Mercedes Benz of Freehold. I car had a plastic odor about it and after trying several remedies unsucessfully, I sought help from David Mandeville at Mercedes Benz of Freehold. I had, in the past, purchased a new WMercedes from this dealership and had good results. Within 24 hours the problem was attended to and I was driving home. David Mandeville was extremely attentive and curtious and made me feel as if I were his only customer. Because of him and his work ethic I wouldn't dream of purchasing another Mercedes-new or used-from any other dealership. Every person I came in contact with was top-notch. "YEA!" for MB of Freehold!!!! You got it-A++++++ More

David is my new service manager for my E550. Dennis used to be and he was great - but he is gone, so I now have David. That said, Dave quickly helped me with my service request on the first visit and had me to be and he was great - but he is gone, so I now have David. That said, Dave quickly helped me with my service request on the first visit and had me in for a 2nd visit for warranty work. He did this all and took care of me with updates. Kudos to him and all is well. Will definetely return to see GM for a lease in 2012. More

this dealer is xxxx up to customer. the service is xxxxxxxx. employee is very impolite to customer, the technicians have no experiences at all, if any body bring the car to fix in this dealer you are xxxxxxxx. employee is very impolite to customer, the technicians have no experiences at all, if any body bring the car to fix in this dealer you are hang yourself. thank you very much More