Ray Chevrolet - Service Center

Service @ Ray - ongoing excellence I have purchased at least 5 vehicles from Ray Chevy over the years and all my service is performed there. Everyone has a "Go - To" person - mine is L I have purchased at least 5 vehicles from Ray Chevy over the years and all my service is performed there. Everyone has a "Go - To" person - mine is Liz Frohling. She always recognizes my voice, she always makes room in their busy schedule to make certain that my work can be done, she always arranges transportation if it is going to take time, she is always upbeat, and if there is a means to save a few dollars (Using Napa parts vs. Genuine GM parts), she affords me the opportunity to choose. She has been there 15 years - she is an asset to Ray Chevy and Ray Chevy has been a great dealer for me. I also know the Owner, Ray Scarpelli, and he is always warm and welcomes you to the Ray Family. More

Service appointment This was my first experience with the service at Ray's was great and my service adviser Steven Eckhardt was terrific. He really took his time and made This was my first experience with the service at Ray's was great and my service adviser Steven Eckhardt was terrific. He really took his time and made sure of what needed to be addressed. More

very friendly All the employees were very friendly and helpful. John Lesniak was my sales person and was very helpful. Was a very good experience and would buy All the employees were very friendly and helpful. John Lesniak was my sales person and was very helpful. Was a very good experience and would buy from him again,. I don'/t remember using Sasha as a name, my name is Karyn Viers and my salesman was John Lesniak More

Outstanding We bought a Suzuki SX4 from Tony Jensen. The buying experience could not have been better. After we took delivery we noticed a chip in the windshield We bought a Suzuki SX4 from Tony Jensen. The buying experience could not have been better. After we took delivery we noticed a chip in the windshield that none of us had noticed. It progressed to a crack before it could be repaired. Ray Chevrolet, led by Tony, replaced the windshield without any argument. Outstanding. More

Tech team Last month I had Bluetooth problems went in JOAN RIANO was very helpful and fixed the problem in less than an hour. He was friendly and kind, as all t Last month I had Bluetooth problems went in JOAN RIANO was very helpful and fixed the problem in less than an hour. He was friendly and kind, as all their workers there LOVE RAY CHEVROLET More

Great Experience Bought many vehicles in my life, 3 from Ray Chevy since 2008. Visited this time for service and meet Andrew Dignum. Not only did he make me feel he wa Bought many vehicles in my life, 3 from Ray Chevy since 2008. Visited this time for service and meet Andrew Dignum. Not only did he make me feel he was working for Ray but made me feel he was working for me as well!! Went in for service on my 2013 Silverado and he introduced me to the 2015's. I couldn't be happier with his no pressure sales but his personal touch to get to know me a little and share about himself. Made me feel like I was dealing with a friend. Not only do I recommend Ray for your next purchase but I recommend you ask for Andrew Dignum to make it happen!!!! More

Great service experance! Rays chevrolet in fox lake is a top noch dealer. The service center tech's and advisers are in my opinion the best around. On my last visit i brough Rays chevrolet in fox lake is a top noch dealer. The service center tech's and advisers are in my opinion the best around. On my last visit i brought my non-chevy to thier service center because of the great work they have done over the last 10 years with my 170000 mile pontiac. I will continue to bring all my cars/trucks to rays regardless of brand. Would highly recomend anyone to this dealer. a+. More

Knocked it out of the park once again!! This is now my 3rd vehicle that I have purchased from Ray's and I have to say that I would not even think about doing business with anyone else, every This is now my 3rd vehicle that I have purchased from Ray's and I have to say that I would not even think about doing business with anyone else, everyone at Ray's treats you like family. I cant say enough good things about the people I worked with on the purchase of my brand new 2015 Chevy Impala, Dennis Lazzara, Chirs Wasek, Dan Loggins, and Carrie Petrilli are one class act team. I also cant say enough good things about Raymond Scarpelli, as a dealer Raymond has established a quality dealership that many others could learn a few things from, a very sincere and honest individual that lives for changing the way people look at car dealers, thank you Raymond!! More

Visit #2 in 2 days Stopped back in to the dealership to drop off some paperwork that we had forgotten when we purchased our vehicle. Adam spotted me right away and aske Stopped back in to the dealership to drop off some paperwork that we had forgotten when we purchased our vehicle. Adam spotted me right away and asked how our new Traverse was working out and if I had any questions or concerns about it. While I was there, he asked Ray Jr from the Tech Team to come out and go through the Infotainment system with me and to get my OnStar App all set up on my cell phone. Just as our experience had been on Saturday, this visit was equally as good. Turns out Ray and I went to the same high school (Go Canes!), we shared some stories and had some laughs! In a time when it appears that customer service is rapidly going by the wayside to make room for productivity, it was so refreshing to do business with people who actually treat you like a person. Thank you to Adam, Ray Jr and the management at Ray Chevrolet who make customer service a priority. More

Thanks Liz. I live 50 miles away from Fox Lake, but the service and help I get is well worth the drive. I just get in touch with Liz and she takes care of everyth I live 50 miles away from Fox Lake, but the service and help I get is well worth the drive. I just get in touch with Liz and she takes care of everything. She arranged for a loaner, keeps me informed and lets me know when my car is ready to be picked up at my convenience. Thanks again Liz for your friendliness and dedication. More