Luis Rivera
Luis Rivera at Ray Chevrolet

Luis Rivera

Service Advisor

Ray Chevrolet

39 U.S. 12
Fox Lake, IL 60020

Contact Me
4.9
385 Reviews

Hello my name is Luis, I'd like to tell you a little history of myself. I was born and raised in the city of Waukegan Illinois. I started working at the age of 15 with my father, who owned a landscaping company. At the age of 18 i started working for an aftermarket parts store, in which i worked for 17 years. I was able to start off as parts driver and moved myself to managing the parts store for the last 14 years I was there. I was trained and driven in customer service since I was in an affluent north shore area. I then started working at a dealership as a parts counter man. It wasn't my calling to just take orders and price items out. I had the need to help the customer. I asked for the chance to be an adviser in October of 2013. I moved to Ray Chevrolet in August of 2015. I can truly say that I have not worked any where, that is more driven in customer service as Ray Chevrolet is. I would love to have the opportunity to help you in your service needs. Thank you.

Dealership Experience

10 yrs, 11 mos

Industry Experience

29 yrs, 8 mos

Specialties & Trainings

Se habla Español

4.9

385 Reviews

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385 Reviews of Luis Rivera

June 28, 2026

Dealership Rating
Employee Rating

They are always professional and take care of the customer. I recommend them to my friends and other companies that I work with. More

by KRUEGERS.PJ
Service Price Transparency
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Recommend Dealer
Yes
Jun 28, 2026

Ray Chevrolet responded

It’s great to know our team’s professionalism and customer care stood out for you. We appreciate you recommending us to friends and business colleagues. Thank you for trusting us with your Land Rover Range Rover and we look forward to your next visit. Ray Scarpelli 3 ray3@rays-cars.com

June 25, 2026

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All employees are polite, helpful, worked with me and answered all my questions. This is our 5th vehicle bought from Ray Chevrolet. I would recommend you to anyone I know who is looking for a vehicle. More

by dshireman23
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ruperto Ayala , Louie Rivera

Jun 25, 2026

Ray Chevrolet responded

We’re honored you chose us for your fifth Chevrolet and appreciate your continued loyalty. It’s great to hear our team was helpful and answered all your questions, and thank you for recommending us to others. Ray Scarpelli 3 ray3@rays-cars.com

June 19, 2026

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Employee Rating

Luis is a great, honest person who goes above and beyond. Luis is why I keep doing business there. More

by atobias79
Recommend Dealer
Yes

Other Employees Tagged: Luis Rivera

Jun 19, 2026

Ray Chevrolet responded

It’s wonderful to hear that Luis delivered honest, exceptional service for your Chevrolet. We appreciate your loyalty and look forward to supporting you on your next visit. Ray Scarpelli 3 ray3@rays-cars.com

June 16, 2026

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Ray Chevrolet always provides top notch service. My nine year old vehicle feels as new as it was when I purchased it from Ray Chevrolet. More

by Impala Premier 17
Service Price Transparency
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Recommend Dealer
Yes
Jun 16, 2026

Ray Chevrolet responded

We’re delighted to hear our service left your nine-year-old Impala feeling like it just rolled off the lot. Thank you for your five-star review and for trusting us to keep your Chevrolet running at its best. Ray Scarpelli 3 ray3@rays-cars.com

June 09, 2026

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Great dealership enjoy getting my new automobiles there nice people in sales and service and financing departments also have great selection of vehicles I would definitely recommend any one to buy a vehicl More

by BARRETTTIM907
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 09, 2026

Ray Chevrolet responded

Thank you for trusting us with your Chevrolet Equinox service and new vehicle purchases. We’re glad our sales, service and finance teams delivered a positive experience and that our lineup met your needs. We appreciate your recommendation and look forward to your next visit. Ray Scarpelli 3 ray3@rays-cars.com

June 05, 2026

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Always easy getting maintenance done at Ray’s. TJ Burke took care of the work and kept me informed. We’ve been customers fr over 30 years. Highly recommend Ray Chevy. More

by BANASE
Service Price Transparency
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Recommend Dealer
Yes
Jun 05, 2026

Ray Chevrolet responded

Thank you for entrusting us with maintenance on your Chevrolet Blazer for over 30 years. We’re glad Tj kept you informed and made the process easy. Your recommendation means a lot, and we look forward to your next visit. Ray Scarpelli 3 ray3@rays-cars.com

May 10, 2026

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Great service really knowledgeable about your needs and kept me informed all the way what is being done with my car and delivered it on time More

by mhara0
Service Price Transparency
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Recommend Dealer
Yes
May 10, 2026

Ray Chevrolet responded

Thank you for highlighting our team’s clear communication and expertise during your Chevrolet Corvette service. We’re happy to hear your car was completed on schedule. Ray Scarpelli 3 ray3@rays-cars.com

May 08, 2026

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The service and team are good. It was recommended that my vehicle needed over $10000 in service, 18 months after having a complete motor replacement. I get Things wear out, but th More

by rsqdivr
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Kyle Miller, TJ Burke

May 14, 2026

Ray Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Please reach out to our General Manager, George at your convenience.

May 07, 2026

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Employee Rating

Excellent service on April 24 for my vehicle and was managed by Luis Rivera, Service Technician More

by AngelBaby
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 08, 2026

Ray Chevrolet responded

Thank you for trusting us with your Buick Verano on April 24. Luis and our team are pleased to hear the service met your expectations. Ray Scarpelli 3 ray3@rays-cars.com

May 07, 2026

Dealership Rating
Employee Rating

Ray is close and convenient. They always treat us well. When needed they offer shuttle service and wash our vehicle. More

by Quicker_us
Recommend Dealer
Yes

Other Employees Tagged: Luis Rivera

May 07, 2026

Ray Chevrolet responded

Thank you for trusting us with your GMC Acadia service and for sharing your positive experience. We’re glad our convenient location, shuttle service, and vehicle wash made your visits easy. Luis is here whenever you need assistance. Ray Scarpelli 3 ray3@rays-cars.com

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