Luis Rivera
Luis Rivera at Ray Chevrolet

Luis Rivera

Service Advisor

Ray Chevrolet

39 U.S. 12
Fox Lake, IL 60020

Contact Me
4.9
391 Reviews

Hello my name is Luis, I'd like to tell you a little history of myself. I was born and raised in the city of Waukegan Illinois. I started working at the age of 15 with my father, who owned a landscaping company. At the age of 18 i started working for an aftermarket parts store, in which i worked for 17 years. I was able to start off as parts driver and moved myself to managing the parts store for the last 14 years I was there. I was trained and driven in customer service since I was in an affluent north shore area. I then started working at a dealership as a parts counter man. It wasn't my calling to just take orders and price items out. I had the need to help the customer. I asked for the chance to be an adviser in October of 2013. I moved to Ray Chevrolet in August of 2015. I can truly say that I have not worked any where, that is more driven in customer service as Ray Chevrolet is. I would love to have the opportunity to help you in your service needs. Thank you.

Dealership Experience

11 yrs, 1 mo

Industry Experience

29 yrs, 10 mos

Specialties & Trainings

Se habla Español

4.9

391 Reviews

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391 Reviews of Luis Rivera

July 31, 2026

Dealership Rating
Employee Rating

They diagnosed and took care of the problem. They had good customer service and attended to my needs. More

by rjenterprise19
Recommend Dealer
Yes

Other Employees Tagged: Luis Rivera

Aug 01, 2026

Ray Chevrolet responded

It’s great to hear our team diagnosed and resolved the problem with your Chevrolet Impala. Luis and the crew are glad we could address your needs with attentive service. We look forward to assisting you again. Ray Scarpelli 3 ray3@rays-cars.com

July 08, 2026

Dealership Rating
Employee Rating

The dealers were very easy to understand and outgoing about assisting me in my new car purchase. More

by JEFFREYMDUBOIS
Recommend Dealer
Yes

Other Employees Tagged: Luis Rivera

Jul 08, 2026

Ray Chevrolet responded

We’re thrilled our team could guide you with clarity and enthusiasm during your purchase. Thank you for choosing Chevrolet and congratulations on your new vehicle! Ray Scarpelli 3 ray3@rays-cars.com

July 05, 2026

Dealership Rating
Employee Rating

I went to Ray Chevrolet looking for a truck. We got help. They asked what we were looking for and found it instantly. More

by dshireman23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 06, 2026

Ray Chevrolet responded

We appreciate you taking the time to leave this review. We’re glad we could promptly locate the Chevrolet truck you were seeking. Luis Ray Scarpelli 3 ray3@rays-cars.com

July 03, 2026

Dealership Rating
Employee Rating

I was very pleased with all services. Pete Becker was most accommodating. I will be back for service in the future. More

by gabecker2201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pete Becker

Jul 03, 2026

Ray Chevrolet responded

It’s great to hear you were pleased with the service on your Chevrolet Trailblazer. Thank you for recognizing our accommodating team. We look forward to assisting you with your next service visit. Ray Scarpelli 3 ray3@rays-cars.com

July 02, 2026

Dealership Rating
Employee Rating

Excellent service All people at the Ray Chevy are helpful and knowledgeable, thank you Thanks More

by SAUL.SS
Recommend Dealer
Yes

Other Employees Tagged: Luis Rivera

Jul 02, 2026

Ray Chevrolet responded

Thank you for your positive feedback. We’re pleased the service on your Chevrolet Silverado 1500 was handled by a helpful and knowledgeable team. Luis and everyone here appreciate your kind words. Ray Scarpelli 3 ray3@rays-cars.com

July 01, 2026

Dealership Rating
Employee Rating

I'm happy with the service I get at Ray. The service advisors are great at keeping me informed and answering questions. Had an issue with a prior out of pocket repair and when they determine More

by samiran179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Miller, TJ Burke , Tony Sandfox

Jul 02, 2026

Ray Chevrolet responded

It’s wonderful to know our service advisors kept you informed and answered all your questions. We’re glad we could resolve that issue under warranty for your Chevrolet Silverado 1500 and get you back on the road promptly. Thank you for the five-star rating! Ray Scarpelli 3 ray3@rays-cars.com

June 28, 2026

Dealership Rating
Employee Rating

They are always professional and take care of the customer. I recommend them to my friends and other companies that I work with. More

by KRUEGERS.PJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2026

Ray Chevrolet responded

It’s great to know our team’s professionalism and customer care stood out for you. We appreciate you recommending us to friends and business colleagues. Thank you for trusting us with your Land Rover Range Rover and we look forward to your next visit. Ray Scarpelli 3 ray3@rays-cars.com

June 25, 2026

Dealership Rating
Employee Rating

All employees are polite, helpful, worked with me and answered all my questions. This is our 5th vehicle bought from Ray Chevrolet. I would recommend you to anyone I know who is looking for a vehicle. More

by dshireman23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ruperto Ayala , Louie Rivera

Jun 25, 2026

Ray Chevrolet responded

We’re honored you chose us for your fifth Chevrolet and appreciate your continued loyalty. It’s great to hear our team was helpful and answered all your questions, and thank you for recommending us to others. Ray Scarpelli 3 ray3@rays-cars.com

June 19, 2026

Dealership Rating
Employee Rating

Luis is a great, honest person who goes above and beyond. Luis is why I keep doing business there. More

by atobias79
Recommend Dealer
Yes

Other Employees Tagged: Luis Rivera

Jun 19, 2026

Ray Chevrolet responded

It’s wonderful to hear that Luis delivered honest, exceptional service for your Chevrolet. We appreciate your loyalty and look forward to supporting you on your next visit. Ray Scarpelli 3 ray3@rays-cars.com

June 16, 2026

Dealership Rating
Employee Rating

Ray Chevrolet always provides top notch service. My nine year old vehicle feels as new as it was when I purchased it from Ray Chevrolet. More

by Impala Premier 17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2026

Ray Chevrolet responded

We’re delighted to hear our service left your nine-year-old Impala feeling like it just rolled off the lot. Thank you for your five-star review and for trusting us to keep your Chevrolet running at its best. Ray Scarpelli 3 ray3@rays-cars.com

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