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Luis Rivera
Luis Rivera at Ray Chevrolet

Luis Rivera

Service Advisor

Ray Chevrolet

39 U.S. 12
Fox Lake, IL 60020

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4.8
374 Reviews

Hello my name is Luis, I'd like to tell you a little history of myself. I was born and raised in the city of Waukegan Illinois. I started working at the age of 15 with my father, who owned a landscaping company. At the age of 18 i started working for an aftermarket parts store, in which i worked for 17 years. I was able to start off as parts driver and moved myself to managing the parts store for the last 14 years I was there. I was trained and driven in customer service since I was in an affluent north shore area. I then started working at a dealership as a parts counter man. It wasn't my calling to just take orders and price items out. I had the need to help the customer. I asked for the chance to be an adviser in October of 2013. I moved to Ray Chevrolet in August of 2015. I can truly say that I have not worked any where, that is more driven in customer service as Ray Chevrolet is. I would love to have the opportunity to help you in your service needs. Thank you.

Dealership Experience

10 yrs, 9 mos

Industry Experience

29 yrs, 6 mos

Specialties & Trainings

Se habla Español

4.8

374 Reviews

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374 Reviews of Luis Rivera

April 12, 2026

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Employee Rating

Routine oil change and tire rotation. Everything throughout the process worked out perfectly. No apparent issues during my visit. More

by WENDILL
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Recommend Dealer
Yes
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Apr 12, 2026

Ray Chevrolet responded

Thank you for sharing your experience with your Chevrolet Tahoe’s oil change and tire rotation. We’re glad everything went smoothly during your visit. Luis and our service team appreciate your feedback and look forward to serving you again. Ray Scarpelli 3 ray3@rays-cars.com

March 09, 2026

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Luis Rivera he’s always very polite, respectful and always explain us, was going on with our car. More

by ktinajero67
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Recommend Dealer
Yes
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Mar 09, 2026

Ray Chevrolet responded

We’re glad Luis was polite and respectful while explaining everything happening with your Chevrolet Traverse. Thank you for the five-star rating, and we look forward to helping you again. Ray Scarpelli 3 ray3@rays-cars.com

March 05, 2026

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This is the only dealership I bring my car to as they are always fast, honest, and so kind. More

by j.chappell2435
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Recommend Dealer
Yes
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Mar 05, 2026

Ray Chevrolet responded

Thank you for choosing us for your Chevrolet Equinox service. We’re glad our quick, honest, and friendly approach keeps you coming back. We look forward to caring for your Equinox again. Ray Scarpelli 3 ray3@rays-cars.com

February 26, 2026

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Geo and Cody are always helpful. But this probably be the last time I buy a car from Ray's More

by rita
Recommend Dealer
Yes

Other Employees Tagged: Luis Rivera

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Mar 01, 2026

Ray Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your sales experience, Rita, feel free to contact us at your convenience. Ray Scarpelli 3 ray3@rays-cars.com

February 21, 2026

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Perfect sales person the person who take care of me and my purchase an excellent service when I come for service for my truck for a new key and fog I do really recommend these dealers for everyone. They ha More

by Jason carreno
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Ed Dembski

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Feb 22, 2026

Ray Chevrolet responded

It’s wonderful to know our Chevrolet sales staff provided such attentive support during your purchase. We’re pleased the service team quickly handled your Chevrolet 3500’s new key and fog light needs. Thank you for recommending us and we look forward to serving you again. Ray Scarpelli 3 ray3@rays-cars.com

February 17, 2026

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Great and frienly service as always, very happy to do bussiness with Ray, We'll be back! More

by lauravega143
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mitch Villegas

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Feb 17, 2026

Ray Chevrolet responded

Thank you for your kind words about our friendly service. We’re glad your Chevrolet Trax is running smoothly and look forward to your next visit. Ray Scarpelli 3 ray3@rays-cars.com

February 09, 2026

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Every part of the job went fine from the drop off to the pick up More

by FDMELL001
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Recommend Dealer
Yes
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Feb 09, 2026

Ray Chevrolet responded

We’re pleased your Chevrolet Traverse service went smoothly from the initial drop off through pick up. Thanks for the five-star review.

February 01, 2026

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I’ve had a great experience with the Ray dealership. They’re on site services are wonderful, the staff is very friendly and knowledgeable. More

by michael_gaus
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Freibauer, TJ Burke

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Feb 01, 2026

Ray Chevrolet responded

Thanks for sharing your thoughts about your experience with Ray Chevrolet. We appreciate your business and hope to see you again soon! Ray Scarpelli 3 ray3@rays-cars.com

January 25, 2026

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Ray’s always does a great job. Their service department always is professional and comprehensive More

by SCERBICKE
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Recommend Dealer
Yes
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Jan 26, 2026

Ray Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ray Chevrolet. Ray Scarpelli 3 ray3@rays-cars.com

January 05, 2026

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Employee Rating

I have a gmc and it doesn’t matter they always take care of me can’t say enough good things about them if you’re having trouble they will take care of you More

by BONECOLLECTOR180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Liz Frohling

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Jan 05, 2026

Ray Chevrolet responded

Thanks for sharing your thoughts about your experience with Ray Chevrolet. We appreciate your business and hope to see you again soon! Ray Scarpelli 3 ray3@rays-cars.com

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