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Ray Chrysler Dodge Jeep Ram - Service Center

Fox Lake, IL

4.5
367 Reviews
Call Service Center (847) 587-3800

367 Reviews of Ray Chrysler Dodge Jeep Ram - Service Center

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February 25, 2023

Told the job would take 3 weeks and ended up taking 5 weeks. Loaner car was not a comparable vehicle. More

by Wrangler owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annah
Report | Print
February 17, 2023

Always professional and kind from the minute you pull up, service with a smile every time! Top notch service every time More

by Rockinrobin737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzie Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Vojcic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Scarpelli III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the kind folks in service kudos, Josh Kiscellus
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February 15, 2023

Customer service was great and the 2 jobs were great. My car was done in the time they said. Thumbs up. More

by mpacholsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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February 13, 2023

Service on 01/31/23 transmission oil pan gasket, filter, and fluid replaced. After driving vehicle 400 miles on 01/13/23 opened hood and found transmission fill plug laying on top of cowl. Worried now if fl More

by jreitz1301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Leahey
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February 09, 2023

Patrick always takes care of my concerns with my vehicle. He was able to diagnose my problem and get it fixed for me. More

by lsalmons84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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February 08, 2023

Mike the service writer was very helpful and courteous. Made sure everything was taken care of. More

by epoiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service department
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February 02, 2023

They overlooked several key basics things like transmission fluid and oil level after a major accident to the car. Service Rep was great, but work was questionable. More

by jrcarr34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Chavez
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January 31, 2023

Took my car in for noise turning left. Dealer said it was a rack and pinon. I had replaced it noise still there. Dealer recommended new control arms replaced both. Noise still there. So no More

by carcamodennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anna
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January 19, 2023

They fixed the problem when a timely manner had good follow up and kept me up-to-date and how my repair was going More

by rlafnit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 20, 2023 -

Ray Chrysler Dodge Jeep Ram responded

Awesome! Thank you for letting us know how satisfied you were with the thorough and efficient service visit you had with us. We're glad your Jeep's repair went so smoothly and we hope you are enjoying driving it again. Thank you for choosing Ray CDJR for your automotive needs!

January 19, 2023

Rob Chavez was our service representative. He was great! Answered all our questions and kept us informed on everything. More

by derpop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Chavez, service
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Jan 20, 2023 -

Ray Chrysler Dodge Jeep Ram responded

Derpop, thank you for your positive feedback on Rob! It is our pleasure to work with you to keep your Dodge in its best condition and we hope to continue to do so for years to come. Give us a call when Rob and the team may assist you again!

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