Ray Chrysler Dodge Jeep Ram - Service Center

Anna and Ron Cook were great in my repair. Through there was multiple problems dealing with the outside vendor (Daves Transmission) they were professional and worked with me to get the job don Through there was multiple problems dealing with the outside vendor (Daves Transmission) they were professional and worked with me to get the job done. The rating for Speed and work had nothing to do with the dealership as the work was done by a outside vendor. The Service department was great but they should consider another vendor for the Transmission work. More

My appointment for service was professional and I was notified by video of the inspection of my vehicle. notified by video of the inspection of my vehicle. More

Pretty typical warranty service experience. I have an issue with my panoramic sunroof rattling. I was told that it might not be covered under warranty as wiring is not something covered by the I have an issue with my panoramic sunroof rattling. I was told that it might not be covered under warranty as wiring is not something covered by the warranty (?????) I showed how the sunroof doesn’t seem to sit flush and the border seems off so I wasn’t worried about wiring. After they checked it out and confirmed the noise I was told it was a headliner issue which would require an extensive investigation to find the cause including the removal of the windshield to drop the headliner. He again told me it may not be covered by warranty as something could have come loose or again it could be wiring so in either case that wouldn’t be covered. There’s no way this is headliner related and this dealer just seems to be spending their energy trying to discourage me following through with the repair. I was also told I would have to pay a $199.00 diagnostic fee even though it’s still under warranty. More

Understanding of the job needed to be done and advises of any work that may be needed in the future. Does not try to sell unnecessary work. any work that may be needed in the future. Does not try to sell unnecessary work. More

The service was acceptable but the service department lies about services required and does not follow Jeep recommendations. Tried saying since we live in Illinois we are sever use. Jeep list sever use a lies about services required and does not follow Jeep recommendations. Tried saying since we live in Illinois we are sever use. Jeep list sever use as off-road and dusty conditions. More

Good Customer service Service Advisors excellent Service Center is very good hardly waiting time Number One Center is very good hardly waiting time Number One More

Been going to this service department for many years with my Dodge Ram and have always been taken care of with excellence. Great explanation of issues and timely addressed. my Dodge Ram and have always been taken care of with excellence. Great explanation of issues and timely addressed. More

Everyone at the dealership is friendly and professional. I will recommend them to any of my family and friends 🧡 I will recommend them to any of my family and friends 🧡 More

Always excellent to work with. Bought new tires for my truck and they had the best price around. Bought new tires for my truck and they had the best price around. More

Took Jeep to Ray CDJR for an oil & filter change. They advised me of other things that needed attention, like air filters and tire rotation. Everything was done quickly and for a fair price. This was They advised me of other things that needed attention, like air filters and tire rotation. Everything was done quickly and for a fair price. This was my third time going to the dealer for regular maintenance since purchasing the Jeep. Love the car and the dealer. More