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Ray Seraphin Ford

Rockville, CT

Overview
Employees
Reviews
Vehicles
4.3
64 Reviews
From our fierce commitment to providing excellent customer service to our commitment to helping drivers get behind the wheel of a new vehicle, drivers can look to the Ray Seraphin Ford Inc team with confidence. With so many dealerships to choose from, we understand that the options might be a bit overwhelming. Fear not, Ray Seraphin Ford Inc goes above and beyond the average dealership to provide Connecticut drivers with a modernly efficient, classically enjoyable experience. Whether you're from Vernon Rockville looking to find a new Ford model, or you're looking to get your vehicle serviced, the Ray Seraphin Ford Inc team can help!
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100 Windsor Ave

Rockville, CT

06066

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Showing 64 reviews

March 15, 2026

Great buying experience with helpful staff all around. Matt, Jason and Al all gave me top notch attention and assistance when picking out my new vehicle and even helped secure a rebate after the purchase. More

by James.d.tinson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Bertrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Sussman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2026 -

Ray Seraphin Ford responded

Matt and Jason are thrilled they could assist you in choosing your new Ford Explorer. It’s rewarding knowing our team also helped secure a rebate after your purchase. Thank you for sharing your experience with us. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 14, 2026

I appreciate that they squeezed me in earlier than they originally stated they could. Although the communication seems to break down somewhere between the customer and the service technician. More

by KNPETRY
Recommend Dealer
Yes
Employees Worked With
Ashley Lesniak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Lesniak
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Mar 16, 2026 -

Ray Seraphin Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 14, 2026

Bruce Ensign Jr, was very good on servicing our vehicle! Does excellent work. Appreciate his work More

by SUPERCREW7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Ensign Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2026 -

Ray Seraphin Ford responded

We’re thrilled Bruce’s expertise shone through while working on your Ford Escape. It means a lot to hear you found his service excellent. We appreciate your trust and look forward to your next visit. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 12, 2026

Longstanding issue with crankshaft leak - options discussed - informed decision made to 'follow-up' at future oil changes More

by cspflower
Recommend Dealer
Yes
Employees Worked With
Service Manager - Bruce
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Mar 16, 2026 -

Ray Seraphin Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 11, 2026

Old outdated no waiting area I've said enough You have really got to be joking More

by Ouch
Recommend Dealer
No
Employees Worked With
Carla Rodrigues
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carla Rodrigues
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Mar 11, 2026 -

Ray Seraphin Ford responded

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We understand how important a comfortable and welcoming environment is while waiting for service. Your comments are appreciated and will be shared with our team as we continue looking for ways to improve our facility and overall customer experience.

March 10, 2026

Service Manager Bruce and team do an amazing job! Honest service backing up their work every time! Thank You! More

by Heim71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Ensign Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Lesniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2026 -

Ray Seraphin Ford responded

Thank you for highlighting Bruce and our service team’s dedication. We’re happy to provide honest service for your Ford F-150. Let us know whenever you need anything else. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 07, 2026

Matt is very knowledgeable on the features that were offered on the Bronco that I purchased More

by billy.carroll
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Bertrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Sussman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2026 -

Ray Seraphin Ford responded

We appreciate your 5-star review. We’re glad Matt could guide you through the features of your new Ford Bronco. Please reach out if any questions come up. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 06, 2026

Great place to buy a car. Process was simple and painless. Matt Sussman took extra care in ensuring that I was comfortable with all of the new vehicle features. More

by jmquish
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Cerins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Sussman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2026 -

Ray Seraphin Ford responded

Thank you for taking the time to share your feedback. We’re pleased the buying experience was straightforward and that Matt helped you feel confident with your new Ford pickup’s features. Congratulations on your new truck and we look forward to assisting you again. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 06, 2026

service department always goes out of their way to make the experience great,will only service my care at this dealership More

by hiphiphooray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Ensign Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2026 -

Ray Seraphin Ford responded

Thanks for trusting our service department with your Ford Mustang Mach-E. Bruce and our technicians are glad to hear the experience was great again. We appreciate your loyalty and look forward to seeing you next time. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 05, 2026

I asked for a transmission oil change and all they did was a flush. An oil change on a transmission means removing oil pan and replacing filter if any.. not just vacuum the oil out and refilled. More

by Elfortunado.42373
Recommend Dealer
No
Employees Worked With
Services dept
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Mar 05, 2026 -

Ray Seraphin Ford responded

Thank you for your feedback. We’re sorry to hear that your recent service visit did not meet your expectations. Transmission services can sometimes vary depending on the vehicle manufacturer’s recommended procedure, but we certainly understand your concern regarding the difference between a transmission flush and a transmission service that includes pan removal and filter replacement. We would appreciate the opportunity to review the details of your visit and make sure the proper service was performed for your vehicle. Please feel free to contact our service team at your convenience so we can discuss this further and work toward a resolution. Thank you for bringing this to our attention.

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