Alan MacDonald
Alan MacDonald at Ray Seraphin Ford

Alan MacDonald

General Sales Manager

Ray Seraphin Ford

100 Windsor Ave
Rockville, CT 06066

3.9
13 Reviews
3.9

13 Reviews

Write a Review

Dealership Experience

32 yrs, 10 mos

13 Reviews of Alan MacDonald

May 29, 2026

Dealership Rating
Employee Rating

I would not go back there and would not recommend it to anyone, management is unreliable and unprofessional, have a nice day. More

by Contractor
Recommend Dealer
No
Jun 04, 2026

Ray Seraphin Ford responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

May 25, 2026

Dealership Rating
Employee Rating

Purchased a 2026 Ford Explorer on May 22nd. The process was quick and painless. Would highly recommend Matt and Ray Seraphin Ford. More

by Pattyo9292
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Bertrand, Matt Sussman

May 26, 2026

Ray Seraphin Ford responded

It’s fantastic to hear your Explorer purchase was efficient and stress-free. We appreciate your recommendation of Matt and are glad the process was quick. Enjoy your new 2026 Ford Explorer and let us know if we can help in the future. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

May 14, 2026

Dealership Rating
Employee Rating

Our salesman, Ray, found exactly the car we were looking for, got it for us promptly, took care of a couple of minor issues, and taught us how to use all the bells and whistles. More

by metal-music33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Bertrand, Ray Corriveau

May 14, 2026

Ray Seraphin Ford responded

We’re thrilled that Ray helped you secure the ideal Ford Bronco, addressed those minor issues, and guided you through its advanced features. Thank you for the five-star rating and for trusting us, and if there’s anything else we can do, just let us know. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

May 06, 2026

Dealership Rating
Employee Rating

This is the 2nd car that I have bought from them and it has been a wonderful experience both times! More

by garyta9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Bertrand, Matt Sussman

May 06, 2026

Ray Seraphin Ford responded

It’s wonderful you chose us again for a second vehicle and shared such positive feedback. We’re delighted both experiences were enjoyable. Enjoy your new Ford Explorer and thanks for your loyalty. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

April 23, 2026

Dealership Rating
Employee Rating

The process was quick. We test drove two different trucks and left with the one we chose the same day. More

by jmongillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 23, 2026

Ray Seraphin Ford responded

Congratulations on your new Ford Maverick and thank you for the five-star feedback. We’re delighted the process was quick and that test driving multiple trucks helped you find the perfect fit. Please reach out if there’s anything we can assist you with in the future. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

April 12, 2026

Dealership Rating
Employee Rating

I didn't hit a home run of a deal but I feel like I got a fair deal on trade and purchase of my new f150. Matt Susman did a great job finding me the exact truck I wanted on a dead line which other dealers cl More

by trb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Sussman

Apr 13, 2026

Ray Seraphin Ford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 27, 2026

Dealership Rating
Employee Rating

Communication issues,phone calls not being returned,requests are not resolved.Would Not recommend this dealership to anyone! More

by Contractor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Darren Caney

Mar 31, 2026

Ray Seraphin Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 15, 2026

Dealership Rating
Employee Rating

Great buying experience with helpful staff all around. Matt, Jason and Al all gave me top notch attention and assistance when picking out my new vehicle and even helped secure a rebate after the purchase. More

by James.d.tinson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Bertrand, Matt Sussman

Mar 15, 2026

Ray Seraphin Ford responded

Matt and Jason are thrilled they could assist you in choosing your new Ford Explorer. It’s rewarding knowing our team also helped secure a rebate after your purchase. Thank you for sharing your experience with us. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 07, 2026

Dealership Rating
Employee Rating

Matt is very knowledgeable on the features that were offered on the Bronco that I purchased More

by billy.carroll
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Bertrand, Matt Sussman

Mar 07, 2026

Ray Seraphin Ford responded

We appreciate your 5-star review. We’re glad Matt could guide you through the features of your new Ford Bronco. Please reach out if any questions come up. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

March 04, 2026

Dealership Rating
Employee Rating

Matt is pleasant and helpful, every interaction was excellent. I ended up with the perfect vehicle for my business at a good price, and I’m looking forward to working with Matt in the future. More

by abemillett
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Bertrand, Matt Sussman

Mar 04, 2026

Ray Seraphin Ford responded

It’s wonderful to hear that Matt made each step pleasant and helpful, and that your new Ford Maverick fits your business perfectly at a great price. Thank you for sharing your experience, and we look forward to working with you again. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

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