I would not go back there and would not recommend it to
anyone, management is unreliable and unprofessional, have a nice day.
anyone, management is unreliable and unprofessional, have a nice day.
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by Contractor
Verified Customer
Verified Customer
Jun 04, 2026 -
Ray Seraphin Ford responded
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Jason Bertrand
Business Manager
jbertrand@seraphinford.com
860-875-3369
Purchased a 2026 Ford Explorer on May 22nd.
The process was quick and painless.
Would highly recommend Matt and Ray Seraphin Ford.
The process was quick and painless.
Would highly recommend Matt and Ray Seraphin Ford.
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by Pattyo9292
May 26, 2026 -
Ray Seraphin Ford responded
It’s fantastic to hear your Explorer purchase was efficient and stress-free. We appreciate your recommendation of Matt and are glad the process was quick. Enjoy your new 2026 Ford Explorer and let us know if we can help in the future.
Jason Bertrand
Business Manager
jbertrand@seraphinford.com
860-875-3369
Our salesman, Ray, found exactly the car we were looking
for, got it for us promptly, took care of a couple of minor issues, and taught us how to use all the bells and whistles.
for, got it for us promptly, took care of a couple of minor issues, and taught us how to use all the bells and whistles.
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by metal-music33
Verified Customer
Verified Customer
May 14, 2026 -
Ray Seraphin Ford responded
We’re thrilled that Ray helped you secure the ideal Ford Bronco, addressed those minor issues, and guided you through its advanced features. Thank you for the five-star rating and for trusting us, and if there’s anything else we can do, just let us know.
Jason Bertrand
Business Manager
jbertrand@seraphinford.com
860-875-3369
This is the 2nd car that I have bought from them and it
has been a wonderful experience both times!
has been a wonderful experience both times!
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by garyta9
May 06, 2026 -
Ray Seraphin Ford responded
It’s wonderful you chose us again for a second vehicle and shared such positive feedback. We’re delighted both experiences were enjoyable. Enjoy your new Ford Explorer and thanks for your loyalty.
Jason Bertrand
Business Manager
jbertrand@seraphinford.com
860-875-3369
The process was quick.
We test drove two different trucks and left with the one we chose the same day.
We test drove two different trucks and left with the one we chose the same day.
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by jmongillo
Verified Customer
Verified Customer
Apr 23, 2026 -
Ray Seraphin Ford responded
Congratulations on your new Ford Maverick and thank you for the five-star feedback. We’re delighted the process was quick and that test driving multiple trucks helped you find the perfect fit. Please reach out if there’s anything we can assist you with in the future.
Jason Bertrand
Business Manager
jbertrand@seraphinford.com
860-875-3369
I didn't hit a home run of a deal but I feel like I got a
fair deal on trade and purchase of my new f150. Matt Susman did a great job finding me the exact truck I wanted on a dead line which other dealers cl
fair deal on trade and purchase of my new f150. Matt Susman did a great job finding me the exact truck I wanted on a dead line which other dealers claimed was unobtainable. They didn't waste any time trying to upsell anything else. They didn't push dealer warranties or any unnecessaries, nor did i get any freebies. Just a decent price for a hard to find truck with a decent offer on trade. I would consider going back next time.
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by trb
Apr 13, 2026 -
Ray Seraphin Ford responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Jason Bertrand
Business Manager
jbertrand@seraphinford.com
860-875-3369
Communication issues,phone calls not being
returned,requests are not resolved.Would Not recommend this dealership to anyone!
returned,requests are not resolved.Would Not recommend this dealership to anyone!
More
by Contractor
Mar 31, 2026 -
Ray Seraphin Ford responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Jason Bertrand
Business Manager
jbertrand@seraphinford.com
860-875-3369
Great buying experience with helpful staff all around.
Matt, Jason and Al all gave me top notch attention and assistance when picking out my new vehicle and even helped secure a rebate after the purchase.
Matt, Jason and Al all gave me top notch attention and assistance when picking out my new vehicle and even helped secure a rebate after the purchase.
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by James.d.tinson
Mar 15, 2026 -
Ray Seraphin Ford responded
Matt and Jason are thrilled they could assist you in choosing your new Ford Explorer. It’s rewarding knowing our team also helped secure a rebate after your purchase. Thank you for sharing your experience with us.
Jason Bertrand
Business Manager
jbertrand@seraphinford.com
860-875-3369
Matt is very knowledgeable on the features that were
offered on the Bronco that I purchased
offered on the Bronco that I purchased
More
by billy.carroll
Mar 07, 2026 -
Ray Seraphin Ford responded
We appreciate your 5-star review. We’re glad Matt could guide you through the features of your new Ford Bronco. Please reach out if any questions come up.
Jason Bertrand
Business Manager
jbertrand@seraphinford.com
860-875-3369
Matt is pleasant and helpful, every interaction was
excellent. I ended up with the perfect vehicle for my business at a good price, and I’m looking forward to working with Matt in the future.
excellent. I ended up with the perfect vehicle for my business at a good price, and I’m looking forward to working with Matt in the future.
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by abemillett
Mar 04, 2026 -
Ray Seraphin Ford responded
It’s wonderful to hear that Matt made each step pleasant and helpful, and that your new Ford Maverick fits your business perfectly at a great price. Thank you for sharing your experience, and we look forward to working with you again.
Jason Bertrand
Business Manager
jbertrand@seraphinford.com
860-875-3369