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Alan MacDonald
Alan MacDonald at Ray Seraphin Ford

Alan MacDonald

General Sales Manager

Ray Seraphin Ford

100 Windsor Ave
Rockville, CT 06066

4.2
19 Reviews
4.2

19 Reviews

Write a Review

Dealership Experience

33 yrs, 2 mos

19 Reviews of Alan MacDonald

October 09, 2026

Dealership Rating
Employee Rating

I’ve been using this dealer since 1985. Good service and people. Very helpful with vehicle selection. More

by ghostrider55rj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Bertrand, Darren Caney

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Oct 09, 2026

Ray Seraphin Ford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

October 01, 2026

Dealership Rating
Employee Rating

Matt, Allen, and Jason were all great to work with. Very professional and made the entire process smooth! More

by Mohammad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Bertrand, Robert Cerins, Matt Sussman

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Oct 01, 2026

Ray Seraphin Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

July 29, 2026

Dealership Rating
Employee Rating

Crew is absolutely great. No complaints on my end. Made my decision very very easy More

by JOSHLAFRANCE91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Bertrand, Robert Cerins, Bruce A. Ensign Jr, Jeff Pierce, Jim Harney, Dylan Freeman, Cheryl Christensen, Kerry Lavoie, Celina Brijmonah

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Jul 29, 2026

Ray Seraphin Ford responded

We’re thrilled our crew could make the service process so straightforward. Thank you for trusting us with your Ford EcoSport. We look forward to assisting you again. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

July 17, 2026

Dealership Rating
Employee Rating

It was a pleasure working with Matt from Ray Seraphin for the purchase of our new Maverick. We have bought several vehicles for our business for the last 35+ years and it has always been a great experience. More

by Lisa@candtelectric.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Bertrand, Matt Sussman

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Jul 17, 2026

Ray Seraphin Ford responded

Your loyalty over the past 35 years means a lot to us. Matt is thrilled to have helped you secure your new Ford Maverick with ease. We’re eager to assist with your next business vehicle acquisition. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

July 10, 2026

Dealership Rating
Employee Rating

Had a positive experience leasing my new vehicle at this dealership. The staff was professional, polite, and kept the communication clear throughout the process. The pricing was straightforward, using the s More

by Tamria Abijo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Bertrand, Matt Sussman

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Jul 10, 2026

Ray Seraphin Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Ray Seraphin Ford. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

June 15, 2026

Dealership Rating
Employee Rating

Alan MacDonald keeps me coming back for service and to buy cars. He is a big help and a credit to your organization. More

by jsikora0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce A. Ensign Jr

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Jun 15, 2026

Ray Seraphin Ford responded

Thank you for the 5-star review. We’re glad Alan continues to provide helpful service for your Ford Escape and assist with your vehicle purchases. We look forward to your next visit. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

May 29, 2026

Dealership Rating
Employee Rating

I would not go back there and would not recommend it to anyone, management is unreliable and unprofessional, have a nice day. More

by Contractor
Recommend Dealer
No
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Jun 04, 2026

Ray Seraphin Ford responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

May 25, 2026

Dealership Rating
Employee Rating

Purchased a 2026 Ford Explorer on May 22nd. The process was quick and painless. Would highly recommend Matt and Ray Seraphin Ford. More

by Pattyo9292
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Bertrand, Matt Sussman

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May 26, 2026

Ray Seraphin Ford responded

It’s fantastic to hear your Explorer purchase was efficient and stress-free. We appreciate your recommendation of Matt and are glad the process was quick. Enjoy your new 2026 Ford Explorer and let us know if we can help in the future. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

May 14, 2026

Dealership Rating
Employee Rating

Our salesman, Ray, found exactly the car we were looking for, got it for us promptly, took care of a couple of minor issues, and taught us how to use all the bells and whistles. More

by metal-music33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Bertrand , Ray Corriveau

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May 14, 2026

Ray Seraphin Ford responded

We’re thrilled that Ray helped you secure the ideal Ford Bronco, addressed those minor issues, and guided you through its advanced features. Thank you for the five-star rating and for trusting us, and if there’s anything else we can do, just let us know. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

May 06, 2026

Dealership Rating
Employee Rating

This is the 2nd car that I have bought from them and it has been a wonderful experience both times! More

by garyta9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Bertrand, Matt Sussman

Print
May 06, 2026

Ray Seraphin Ford responded

It’s wonderful you chose us again for a second vehicle and shared such positive feedback. We’re delighted both experiences were enjoyable. Enjoy your new Ford Explorer and thanks for your loyalty. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

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