Ray Skillman Westside Auto Mall

No pressure, personable service... I was a little anxious about signing another lease but Jake was very friendly, down to earth and eager to help me find exactly what I wanted as far as I was a little anxious about signing another lease but Jake was very friendly, down to earth and eager to help me find exactly what I wanted as far as color, trim and transmission goes without trying to up-sell me or suggest a different option. Apparently rare, but he found one, set me up with a temporary car while they drive it up from the location, AND kept me updated with daily phone calls about its whereabouts. Very pleased with my experience. More

Great People to work with. Rockland Lay and Bobby Dieckman proved to be ultimate professionals and so helpful in obtaining our vehicle. Courtesy, attention to detail, and overal Rockland Lay and Bobby Dieckman proved to be ultimate professionals and so helpful in obtaining our vehicle. Courtesy, attention to detail, and overall customer service was far above the norm! We rate our experience as excellent and will recommend this company to everybody. Thank you!! More

Wonderful customer service but curious finance information. The entire experience was great except for the credit report that I was given at my loan closing, the score was close to 100 points less than what I p The entire experience was great except for the credit report that I was given at my loan closing, the score was close to 100 points less than what I pulled from the same credit reporting agency. I find that strange as it put me in a higher finance percentage, so I will be refinancing elsewhere soon. More

Great Purchase experience! The salesman was nice and not intrusive. The sales manager was fair and helpful. The Finance manager answered all of our questions without pressuring The salesman was nice and not intrusive. The sales manager was fair and helpful. The Finance manager answered all of our questions without pressuring us into additional purchases. More

They over delivered. Never been happier. Car expert Nathan Swift was SUPER! So helpful, not pushy never made us feel rushed. And gave us plenty of opportunities to take a few moments to discu Car expert Nathan Swift was SUPER! So helpful, not pushy never made us feel rushed. And gave us plenty of opportunities to take a few moments to discuss all options in private. We have purchased many vehicles and really have never had such a great experience with every step of the process from beginning to end. Finance manager was patient and not pushy stayed late into the evening to help us come with a price which was in our budget. Troy Owen was fantastic with helping to understand best options for warranty coverage. Overall TOP NOTCH and very happy! More

Awesome experience! Jake was a huge help and made buying my first new car a great experience! He gave us time to look without following us around and we came to him when Jake was a huge help and made buying my first new car a great experience! He gave us time to look without following us around and we came to him when he was ready. He did everything he could to help me make the best decision. He even ran the car through the carwash so that I could see the color when it was freshly washed. He also did everything he could to get us the best price. I highly recommend this dealership and Jake especially! More

Loved the honest friendly no pressure service! I could not be more pleased with the service here at the Ray Skillman West Auto Mall. Everyone I encountered were friendly, professional and made I could not be more pleased with the service here at the Ray Skillman West Auto Mall. Everyone I encountered were friendly, professional and made me feel at ease. My salesman, Jake Morris was professional, straight forward, answered all my questions and was so easy to talk to. I felt as if I walked in and were chatting with an old friend. Being a single Lady I wanted someone who would treat me with respect and not try to make me feel intimidated. I am pleased to say that Jake EXCEEDED all of my expectations. I would HIGHLY recommend his service to anyone! I will definitely come back here for future business. Thanks again to EVERYONE who assisted me in the purchase of my Brand New Kia Optima...I LOVE MY NEW RIDE!!! More

Easy and Straightforward Walked in debating between a new or used model. Jake clearly explained the xxxxxxand con's of each, with no pressure of making the sale. Whole process Walked in debating between a new or used model. Jake clearly explained the xxxxxxand con's of each, with no pressure of making the sale. Whole process was smooth (except for something on my own end). Will come back for future purchase. More

Super easy. Just purchased a second car from Ray Skillman. Jake was easy to work with - no high-pressure sales, fair pricing. We will definitely will go back for Just purchased a second car from Ray Skillman. Jake was easy to work with - no high-pressure sales, fair pricing. We will definitely will go back for our next car. More

Awful Customer Service to long time customers On April 25, 2015 while returning home my 2011 Hyundai Tucson with barely 61,400 miles shifted really hard and then would not accelerate (RPM’s go rea On April 25, 2015 while returning home my 2011 Hyundai Tucson with barely 61,400 miles shifted really hard and then would not accelerate (RPM’s go really high but the car barely moved). I had to go out of the country for a week so my mother and grandparents would see what they could do. Car was towed to the dealership we bought it, Ray Skillman Hyundai at the Auto Mall. They found that a hose had broken, draining my transmission fluid. This was not covered under warranty. My grandparents paid 333.16 and proceeded home. Within 30 minutes of being on the road the car broke down. My grandparents had to wait for over an hour for a tow. The conclusion of this problem equaled a new transmission covered by my 10 year 100,000 mile warranty. I feel that the initial fix done by Ray Skillman was not the true problem and this resulted in the loss of my original transmission. No one seems to care that my car stranded my grandparents on the side of the road. CARLA LOYD at your dealership is a poor representative for your company. I filled out a survey about my dissatisfaction with the 333.16 no fix. She called and upon speaking to me for the very first time did not care that this was such an inconvenience. I tried to explain to her that for the past 10 years my family and I have been very loyal customers of Ray Skillman. We have had AT LEAST 5 cars purchased brand new from your dealerships over the years. She then talked over me saying she had already been made well aware that we would take our business somewhere else. That doesn’t seem like a very good representation of your brand. Auto dealerships are a dime a dozen now a days and live off of referrals. Hendricks County has grown immensely over the past few years and us taking our business to Andy Mohr or Terry Lee seems like a great idea. I need explained how fixing a hose and replacing fluid cost $205 in labor and $116.04 for a fix that only got my car 20 miles down the road. I understand this was not covered under warranty but after the fact knowing my whole transmission needing replace, causing a customer to be stranded in a car only having barely over 61,000 miles really worth 333.16? More