Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Ray Skillman West Auto Mall - Service Center
Indianapolis, IN
1,081 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,081 Reviews of Ray Skillman West Auto Mall - Service Center
Sort by
July 13, 2018
Thank you It was easy to make my appointment and I wasn't there too long. The waiting room is comfy. The people I talked with were friendly. Thanks very much. It was easy to make my appointment and I wasn't there too long. The waiting room is comfy. The people I talked with were friendly. Thanks very much. More
by amyloup1
Employees Worked With
July 09, 2018
SCAMMERS & LAIRS Ray Skillman Hyundai West ARE DOING THEIR Hyundai CUSTOMERS WRONG. ***SCAMMERS***Bought a engine"I WAS TOLD WAS NEW" from Ray Skillman Hyundai West. Ray Skillman Hyundai West ARE DOING THEIR Hyundai CUSTOMERS WRONG. ***SCAMMERS***Bought a engine"I WAS TOLD WAS NEW" from Ray Skillman Hyundai West. Within a year and five months it is already not working.Turns out it was used. Never told me it was used or even how many miles were on the used engine. They have ZERO documentation that supported and thing that were saying. Was told on top on the $6,000.00 I gave them the first time. If I want it to be fixed it will cost me another $2,000.00. Rude, uneducated to cost of parts , warranties and their on policies (got three different people telling me, three different quote on how much it would cost me to get a engine) ,zero compassion and disrespectful ****SCAMMERS*** Service Department. RECORDED the whole interaction with MULTIPLE Ray Skillman employees. I was told there was something "SHADY" going on when I took my phone to record the conversation. They are all lairs and didn't want to give them another chance to tell me " THEY NEVER SAID THIS OR THAT" I WAS MAKING SURE I HAVE HARD CORE PROOF. Ray Skillman doesn't know how to handle a RIGHTFULLY upset customer. Ray Skillman employees rather ask you to LEAVE or TREAT to "CALL THE POLICE" and if those two things don't work . They will simply walk back to the office and ignore you and not help you at ALL. Leaving you not only UPSET that your vehicle is not working. But, even MORE UPSET you gave the $6,000.00 to fix your vehicle. They didn't stop there. ON top of it all you have to leave feeling UPSET and FOOLISH for giving them a chance thinking they were going to give great service and fix their wrongs. I am not looking for an hand out but I am DEMANDING TO GET WHAT I WAS TOLD I PAID FOR " A NEW ENGINE " ***SCAMMERS***. I'm not the only one that has felt SCAMMED BY THEM! More
by jlopez212225
July 09, 2018
Brakes Needed repair on a Saturday as I can’t take time off of work. Car was evaluated and repaired before lunch. Not fond of spending money on repairs, but Needed repair on a Saturday as I can’t take time off of work. Car was evaluated and repaired before lunch. Not fond of spending money on repairs, but Chris made it relatively painless. More
by John
Employees Worked With
July 06, 2018
Engine light was on. Patrick was very helpful and he thought the problem was fixed but it was not have to take it back. Was told to bring back in and would try to figure o Patrick was very helpful and he thought the problem was fixed but it was not have to take it back. Was told to bring back in and would try to figure out what is going on. More
by Tina
Employees Worked With
service, Patrick Rady
July 04, 2018
30k Service Quick-in, quick-out , courteous, knowledgeable, professional and cost effective standard interval service. Not sure what else needs to be said about Quick-in, quick-out , courteous, knowledgeable, professional and cost effective standard interval service. Not sure what else needs to be said about this experience except thanks... More
by bob goshert
Employees Worked With
July 03, 2018
Awesome Each time I come to the dealership the service is great, the people are friendly and genuinely concerned. I really really appreciate all the help. Each time I come to the dealership the service is great, the people are friendly and genuinely concerned. I really really appreciate all the help. More
by Chinya
Employees Worked With
June 29, 2018
Always a good experience Tony May is the best! He really worked with me to understand the major problem with my Santa Fe. Tony definitely went above and beyond for me. He al Tony May is the best! He really worked with me to understand the major problem with my Santa Fe. Tony definitely went above and beyond for me. He always does! More
by Debbie, Indy West Side
June 28, 2018
Awesome..awesome Alex 1603 was the advisor Tech 1402 found leak and tightened bolts where leak was coming from...we are to take it back in a week to recheck for leak Alex 1603 was the advisor Tech 1402 found leak and tightened bolts where leak was coming from...we are to take it back in a week to recheck for leaks again..professional and good customer service... More
by Cadillacstrong
Employees Worked With
Alex 1603..tech 1402
June 27, 2018
Routine oil change & tire rotation. James is always professional and friendly. There is never an attempt to "upsale" services which I appreciate. Service is quick and professional. I James is always professional and friendly. There is never an attempt to "upsale" services which I appreciate. Service is quick and professional. I let others know about the great service I always receive. More
by skw126
Employees Worked With
James Stephens
June 26, 2018
Fast efficient service I was just in for the regular oil change and tire rotation, but they made sure to check whether there were any recalls to make sure they took care of I was just in for the regular oil change and tire rotation, but they made sure to check whether there were any recalls to make sure they took care of everything I might possible need. The waiting area is comfortable (even if the internal loudspeaker calls between staff make it slightly noisy) and they have good coffee and freshly baked cookies for those who are waiting. It was my first time there with my Hyundai and I was definitely impressed! More
by James McGrath
Employees Worked With
