Ray Skillman West Auto Mall - Service Center

More than expected! I didn't have an appointment so I thought I would drop the car off and see if they could work in the work (oil change and brake pad evaluation). Well I didn't have an appointment so I thought I would drop the car off and see if they could work in the work (oil change and brake pad evaluation). Well....turns out they ran the 60,000 maintenance including transmission service, front end alignment, etc, etc. And they were finished at the end of the day. Jamie informed me of the anticipated completion and when the test drive indicated a slight pull at the end of the day, they didn't hand me the keys, they made sure everything met the specifications required to make sure I drove home in a fully repaired, prepped and clean car! Very much appreciated. More

Consistently great service The service department provides consistently top notch service. Needed to replace a headlight that, through no fault of theirs, was not in inventory. The service department provides consistently top notch service. Needed to replace a headlight that, through no fault of theirs, was not in inventory. Immediately Tony got on the phone got one delivered and I was out and away in short order. To notch personal attention to all customers. More

Cluster board services Tony May's was exceptionally well in dealing with my issues pertaining to the mix up in locating the part for my vehicle and making sure I was able Tony May's was exceptionally well in dealing with my issues pertaining to the mix up in locating the part for my vehicle and making sure I was able to be able to continue my daily routine without any other disruption. Thank you a thousand times Ms. Tate More

checked out A/C It is always a pleasure to take our vehicles Ray Skillman West and will be glad to continue to take them there as we can! It is always a pleasure to take our vehicles Ray Skillman West and will be glad to continue to take them there as we can! More

Easy scheduling and good service Very personable. Easy to schedule my work to be done. They were very flexible. I was kept apprised of progress and any additional things that need Very personable. Easy to schedule my work to be done. They were very flexible. I was kept apprised of progress and any additional things that needed attention. I drive a lot and feel confident that my car will be safe to drive. More

Gas Tank Repair They are also so professional, courteous, friendly and helpful. Easy to schedule work and able to get in when needed. They kept me informed of progres They are also so professional, courteous, friendly and helpful. Easy to schedule work and able to get in when needed. They kept me informed of progress. More

Wonderful Service Dept The entire team at Mazda is excelent. Friendly staff courteous and knowledgeable.Great service.Beautiful waiting area, spotless restroom and great cof The entire team at Mazda is excelent. Friendly staff courteous and knowledgeable.Great service.Beautiful waiting area, spotless restroom and great coffee. We will definitely be returning. More

quick service everyone at the dealership treated us as friends. they took my car from the tow truck driver and took it in to the service area right away. they resol everyone at the dealership treated us as friends. they took my car from the tow truck driver and took it in to the service area right away. they resolved my problem and kept me informed all through the process More

Great customer service! Just moved back from Maryland. Fantastic experience. So helpful & patient on the phone, then also in person. So friendly and worked hard to get me Just moved back from Maryland. Fantastic experience. So helpful & patient on the phone, then also in person. So friendly and worked hard to get me the best deal for the money. So happy with the quality of service, my car feels better and drives better after all the attention from Mazda West service! Very comforting to know my car got the best care possible. Only trust the dealer. Heck, they even have the lug nuts (or whatever they are) to get my tires off. Non-Mazda operations have screwed up my tires and bolts in the past. Only going to Mazda now that I’m situated back in Indy. :-) More

Fine Service Was able to schedule service a day ahead. Got in right on time. Everything was fine, but really too costly for what was provided. Really, $59 for a Was able to schedule service a day ahead. Got in right on time. Everything was fine, but really too costly for what was provided. Really, $59 for a folded paper filter.?? More