Ray Skillman West Auto Mall - Service Center

Quick and easy! I was having a piece on my console replaced and it only took 10 minutes! Staff was very courteous! Staff is always willing to help if I have questio I was having a piece on my console replaced and it only took 10 minutes! Staff was very courteous! Staff is always willing to help if I have questions about my car. Kerri always has a smile on her face when I pull my car into the service garage! More

Great Customer Service! James is amazing! He is so personable and helpful! Service was completed as expected and in a timely manner. Only wish my car would be washed w James is amazing! He is so personable and helpful! Service was completed as expected and in a timely manner. Only wish my car would be washed while serviced like some other places I have previously visited. More

Quick and simple. Excellent Customer Service. Excellent customer service and excellent environment for getting your car fixed or purchasing a vehicle. I would recommend this location to everyone. Excellent customer service and excellent environment for getting your car fixed or purchasing a vehicle. I would recommend this location to everyone. Friendly environment and clean. More

New vehicle upgrades Recently came in to get one mirror cover repair. Additionally I choose to get some upgrades Installed on my new vehicle. The parts and service team w Recently came in to get one mirror cover repair. Additionally I choose to get some upgrades Installed on my new vehicle. The parts and service team worked with me to make sure that my parts were ordered and then installed on my new vehicle. The end result has been a better addition of features to my new vechicle and a better continuation of selecting this dealership as my preferred dealership for service, parts, and installs. Thank You Patrick, Karri, Lester, Terri, and Alex for getting me on the road to enjoying my new vehicle. Very well done my new team and family at Ray Skillman More

Remote Start install Had a remote starter installed in my 2015 Kia Sorento. GREAT addition to the vehicle, especially in a state where the temps have been way below 0. T Had a remote starter installed in my 2015 Kia Sorento. GREAT addition to the vehicle, especially in a state where the temps have been way below 0. The only "issue" I had was I was told (not by Lyndsay, but someone else) that it would be done by lunch and it wasn't ready until 5;00 pm that afternoon. However, by waiting, the car wash was up and running so my vehicle received a car wash!! More

Oil Change and a Strange Noise The Service Coordinator was very pleasant when I arrived for my appointment. I explained to him the noise that was coming from the engine. He stated The Service Coordinator was very pleasant when I arrived for my appointment. I explained to him the noise that was coming from the engine. He stated that the tech would make sure it was safe to drive, if the problem was something that could not be fixed during the visit and I needed to return. Thankfully, the vehicle only required an oil change. The engine was checked and nothing else was required. I did discover 2 rags that were left in the engine compartment though. More

Lease to purchase My lease was ending and I loved my vehicle. I was doing my due dilgence regarding purchase or getting a new vehicle. I absolutely did not want to be p My lease was ending and I loved my vehicle. I was doing my due dilgence regarding purchase or getting a new vehicle. I absolutely did not want to be pressured or hounded. Over the course of 4 weeks and thru a few emails and a couple of visits including a test drive I was able to get all the information I needed for comparison against my particular financial goals. I really appreciated that neither Michael nor Dave pressured me. One of the major reasons I decided to keep my Santa Fe is that I LOVE the service department and I know Tony May and his team will take great care of me as my vehicle ages. More

Great Service I never have a problem with customer service at this location! They are very friendly and go above and beyond to make sure I am taken care of. They al I never have a problem with customer service at this location! They are very friendly and go above and beyond to make sure I am taken care of. They also have a nice waiting area that allows me to work while I wait. More

Service Dept professionalism.. The Service Department had the highest level of professionalism. Gregg, the service advisor went out of his way to insure that the oil change and tir The Service Department had the highest level of professionalism. Gregg, the service advisor went out of his way to insure that the oil change and tire pressure checks were done correctly. More

Great service Overall the service was great. When I made the appointment I was told it wouldn't be finished until the afternoon so I made arrangements to drop off t Overall the service was great. When I made the appointment I was told it wouldn't be finished until the afternoon so I made arrangements to drop off the car and pick it up later. When I got there I was told it would only take a couple of hours and was asked if I was going to wait. I wasn't able to but if I had known that initially, I would not have made arrangements. Aside from that, it was still a five star service. Thank you. More