Ray Skillman West Auto Mall - Service Center

Suzuki Recall Front Right Seat Cushion/Program TPMS Sensors I received notice from Suzuki Of America regarding a recall to replace front passenger side seat cushion due to possible malfunction of airbag activat I received notice from Suzuki Of America regarding a recall to replace front passenger side seat cushion due to possible malfunction of airbag activation sensor within the cushion. I called Ray Skillman Westside Auto Mall to schedule an appointment. My appointment was handled by a service representative named Carrie. She was very friendly, knowledgeable, and very professional. An appointment was scheduled for the following week to replace the seat cushion and install and program all four wheel TPMS sensors. I arrived at the dealership service department on 04-26-2017 at 10:00 am. I was directed to Carrie in the service department to process my service request regarding the recall of the seat cushion and installing and programming the TPMS sensors. Carrie was very cordial and professional, and put me at ease assuring me that my vehicle would be serviced professionally and in a timely manner. The repairs to my vehicle took about three hours, which was a very reasonable time frame for the work I was having done. While I waited I utilized the customer waiting area which provided free coffee and cookies, cable TV, and internet service. The waiting area was very clean and very comfortable seating was provided. After my repairs were completed I was approached by the service manager Caitlin Browning to go over my repair summary and costs. Caitlin too was extremely friendly and professional, and took her time going over the details of my service summary. I felt the total charge for the service rendered was very reasonable considering this is a recognized Suzuki dealership. I inspected my vehicle to ensure the repairs were performed as stated and quality workmanship adhered to, which was the case. I cannot say enough good things about Ray Skillman Westside Auto Mall and the fine people I encountered working there. I feel very fortunate that I have such a fine dealership to entrust with any service visits regarding my 2007 Suzuki Grand Vitara. I would recommend this dealership to anyone looking for a good facility for high quality service at reasonable prices regardless of what vehicle you own. More

Eclipse Convertible Repair and Paint Repair and paint work was expertly done and completed on time. Our 10 year old "Favorite Car Ever" looks brand new again!! WE came here because of the Repair and paint work was expertly done and completed on time. Our 10 year old "Favorite Car Ever" looks brand new again!! WE came here because of the great mechanical services we always got in the past. More

They never disappoint I've been going to Ray Skillman Mazda for many years now and have never been disappointed. James in the service area is by far my favorite (and I'm p I've been going to Ray Skillman Mazda for many years now and have never been disappointed. James in the service area is by far my favorite (and I'm pretty sure I'm his favorite too - haha) - but the entire crew is very nice and helpful. I will continue to patronize this location. More

Thank you as always for making my service trip positive! James has always been one of the best in customer service. He knows how to relate with the customer and make one feel at ease. He provides information James has always been one of the best in customer service. He knows how to relate with the customer and make one feel at ease. He provides information on the length of time and keeps me informed with the details of my service trips. Provides me answers to questions about future service that may be required or when I may want to consider coming in to have my vehicle stay up to date. James is by far awesome and a great asset to Ray Skillman Mazda and the Service department! Thank you!!!!!! More

AWESOME! They are by far the best when it comes to customer service & quality work! Between Patrick, Brandon, Brian & the host of team members. THEY ROCK! They are by far the best when it comes to customer service & quality work! Between Patrick, Brandon, Brian & the host of team members. THEY ROCK! More

Excellent Very efficient and through Tony was very through kept me informed and right on with repair cost estimates. Good briefing on repairs and checks everything additional that I req Tony was very through kept me informed and right on with repair cost estimates. Good briefing on repairs and checks everything additional that I requested. More

Very unexpected I recently bought a used vehicle and brought it to Ray Skillman for an inspection. They were very kind and were honest about the inspection. Thank yo I recently bought a used vehicle and brought it to Ray Skillman for an inspection. They were very kind and were honest about the inspection. Thank you for not taking advantage of me. More

Great service as always Called in Am for oil change, got appointment at noon. Got right in, dealership is always clean & they have great cookies. They honored My coupon Called in Am for oil change, got appointment at noon. Got right in, dealership is always clean & they have great cookies. They honored My coupon which I had not been able to get in before the expiration date. Thank you for that. Have always been pleased with the service department. More

Very Efficient / No muss, no fuss Went in for new smart key to be programmed, an oil change, and grinding noise from seat motor. Ashley was our assistant, and did a super job LISTENIN Went in for new smart key to be programmed, an oil change, and grinding noise from seat motor. Ashley was our assistant, and did a super job LISTENING to what I needed, and accurately scheduling the work. The service tech (name unknown) noticed our tires needed to be rotated, so that was added. All service was completed seamlessly, on schedule, for a reasonable price. Top marks! More

LOVE THEM! I love everyone in the service department here! I've been a regular customer for years here and they treat me like family... Jeff and James are the BE I love everyone in the service department here! I've been a regular customer for years here and they treat me like family... Jeff and James are the BEST! More