I purchased a new vehicle from Reed-Lallier in 2008. I am no longer a Fayetteville resident, but I have always bought my cars here when I visit my family. Because I live out of town, I have never used their service department. I will say that the both of the Chevy dealerships in Winston-Salem have been amazing, and I would whole-heartedly recommend Flow or Modern. Sadly, I cannot say the same for Reed-Lallier.
I was in town this weekend visiting my family for the holiday season. I had a long weekend and had planned to go home last night. After loading up the car and getting my dogs settled, my plans changed. The engine rattled when I turned on the car, and smoke came out of the exhaust. My check engine light came on, along with an air pressure light. My tire sensors didn't even register anything. I obviously couldn't drive my car home that night. So, I went back inside and had to stay overnight.
I got up early this morning and called the dealership right at 7AM when the service department opened. I explained that I was stranded here and that I need to get home. The lady who answered the phone told me that they aren't scheduling any appointments until late next week. I begged for some emergency space. I have a home and a job, and I have cats at home that I need to check on. She then said "Well, everyone has emergencies, and we have a lot of emergency calls. We're backed up. AS I SAID, you can bring it in, but I won't guarantee that anyone will actually look at it today."
If they in fact take factor in time for emergencies, I find it hard to believe that they had that many of them prior to my call when they first opened. The receptionist was very rude and unsympathetic. My car currently has 106k miles on it and I will be looking to buy a new one soon. It will not be from Reed-Lallier. I have bought cars in the past from Powers Swain and received much better service. After this horrible experience, I called Powers Swain even though they are further away. The guy on the phone was extremely nice and even wished me a Merry Christmas! Reed-Lallier just lost my family as a customer. All 4 of us drive Chevys, so I'm sure Powers Swain will love to welcome us back.