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Reed-Lallier Chevrolet - Service Center

2.0

50 Lifetime Service Reviews

4500 Raeford Rd, Fayetteville, North Carolina 28304

50 Reviews of Reed-Lallier Chevrolet - Service Center

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June 22, 2017

"Body shop"

- Terry B Thomas

Dee Riede was very helpful and knowledgeable about what my car needed. She phoned the next day to let me know the progress and was very pleasant. This was the 2nd time I have needed body work and I will definitely go back again if needed. The paint match was awesome. My Camaro looked new when the body shop finished. I'm happy with the results.

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Recommend Dealer
Yes
Employees Worked With
Dee Riede
Jun 26, 2017 -

Reed-Lallier Chevrolet responded

We are thrilled to hear it, Terry, and thank you so much for coming to us again for body work. It was a pleasure to help you with your Camaro. It looks great! If you need anything else, please let us know, and we hope you have a wonderful day!

May 07, 2017

"TERRIBLE SERVICE CENTER"

- Karmen09

Basically after 2 hours I complained about where my truck was. It was just there for an oil change and to get my tire checked. They took my tire apart couldn't fix it and just put my spare on. No one came and asked me or told me anything. Then they didn't have a tire this is a brand new silverado and they don't carry the tires. So I am stuck with the spare til Monday when I can find a good tire to put on. NEVER TAKE YOUR VEHICLE TO THIS PLACE. THEY ARE NOT WORRIED ABOUT TAKING CARE OF YOU OR YOUR VEHICLE!

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Recommend Dealer
No
Employees Worked With
Other Employees : Don't know their name
May 18, 2017 -

Reed-Lallier Chevrolet responded

We are very sorry to hear about your concerns, and we appreciate you taking the time to let us know about them. After speaking with you, we hope we were able to fully resolve your concerns and provide a better customer service experience for you. If you still have questions or concerns, we encourage you to reach out to our Service Manager again, and she will be more than willing to help. Thank you.

April 26, 2017

"Wonder Why???"

- Frustrated Customer

I was in the dealership with a vehicle I purchased from them after having the vehicle less than a year it started giving me problems and I took it to them and I had an awful experience and this is the second time I will no longer use the service department at reed lallier the service I felt was not right if things happen to the vehicle and it's covered under warranty and it brings about other issues why not cover the things it caused too happen also I will never use them again thanks.

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Recommend Dealer
No
Employees Worked With
Catherine Robinson
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 28, 2017 -

Reed-Lallier Chevrolet responded

We appreciate your feedback about your experience with us, and we are very sorry to hear you were not happy. We strive to provide the highest level of customer service for you and your vehicle, and proving quality service at a reasonable price. We would like to speak with you more about your experience, and prove our commitment to you as a valuable customer. Please contact our Service Director, Neil Gallagher, at (910) 728-4613, and he will be happy to work with you to make things right. Thank you.

December 20, 2016

"No Room For Emergencies"

- Jennifer913

I purchased a new vehicle from Reed-Lallier in 2008. I am no longer a Fayetteville resident, but I have always bought my cars here when I visit my family. Because I live out of town, I have never used their service department. I will say that the both of the Chevy dealerships in Winston-Salem have been amazing, and I would whole-heartedly recommend Flow or Modern. Sadly, I cannot say the same for Reed-Lallier. I was in town this weekend visiting my family for the holiday season. I had a long weekend and had planned to go home last night. After loading up the car and getting my dogs settled, my plans changed. The engine rattled when I turned on the car, and smoke came out of the exhaust. My check engine light came on, along with an air pressure light. My tire sensors didn't even register anything. I obviously couldn't drive my car home that night. So, I went back inside and had to stay overnight. I got up early this morning and called the dealership right at 7AM when the service department opened. I explained that I was stranded here and that I need to get home. The lady who answered the phone told me that they aren't scheduling any appointments until late next week. I begged for some emergency space. I have a home and a job, and I have cats at home that I need to check on. She then said "Well, everyone has emergencies, and we have a lot of emergency calls. We're backed up. AS I SAID, you can bring it in, but I won't guarantee that anyone will actually look at it today." If they in fact take factor in time for emergencies, I find it hard to believe that they had that many of them prior to my call when they first opened. The receptionist was very rude and unsympathetic. My car currently has 106k miles on it and I will be looking to buy a new one soon. It will not be from Reed-Lallier. I have bought cars in the past from Powers Swain and received much better service. After this horrible experience, I called Powers Swain even though they are further away. The guy on the phone was extremely nice and even wished me a Merry Christmas! Reed-Lallier just lost my family as a customer. All 4 of us drive Chevys, so I'm sure Powers Swain will love to welcome us back.

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Recommend Dealer
No
Employees Worked With
I'm not sure what her name was.
Dec 29, 2016 -

Reed-Lallier Chevrolet responded

Jennifer, we sincerely apology for the way you were treated when you called our service department, and we are very sorry for the terrible circumstances that happened to you during the holidays. It can be incredibly stressful when something goes wrong with your car while away from home, and we did not make the situation any easier for you. We appreciate your feedback because our goal is to provide the highest quality of service to all of our customers, and your feedback is vital for us to achieve this. If you would like to discuss your concerns with us, please reach out to our Service Director, Neil Gallagher, at his direct line (910)728-4613, to help make things right for you. We understand that you are not from this area, so we encourage you to reach out when it is most convenient for you. Thank you for your candid comments, and we hope we have the chance to do right by you in the future. Thank you.

September 27, 2016

"Bad customer service, bad repairs. "

- Jcsatterfield

Reed Lailler is consistent with shorty repairs and bad customer service. Monday we had a vehicle scheduled for a repair( a recall GM issued after years of safety issues). When the vehicle was ready my mother ( whose elderly and on a fixed income) explained to them it would be Tuesday or Wednesday before she could get there to pick the vehicle up, service department replies "for $25 a day" We are life long customers of Reed Lailler, 2 generations deep. We will not use this dealership for any thing ever again, there's too much competition to allow a "customer based business" to treat customers in anyway aside great! This is not the first problem I've had with this dealership, but certainally the last. Last Time I used this shop for a repair the vehicle went in for a body repair (Deer hit the car) and I expressed to them I'm very picky on body lines... make sure they line up and the paint is properly blended.... well it wasn't! we as consumers must put a stop to this type of treatment, we all made them who they are today and we shouldn't let them forget who's really boss! The consumer!

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Recommend Dealer
No
Employees Worked With
Will Haigwood
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Elaine Lewis
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tiara Ray
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Catherine Robinson
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Team Victor
September 08, 2016

"Service depts earned a new customer"

- Trevorsmith1989

Purchased elsewhere and the other dealership blew my pregnant wife off and with a dying vehicle she stopped into Reed Lallier with our Equinox, Aaron Hodges checked under the hood and found the battery cable was loose and fixed it for her, also mentioned several services and pointed out the drive belt should be changed, we will definitely be coming back for our service and car purchases, glad someone took 10 minutes to save my wife from being stranded as I'm overseas, you've earned a great full customer and I'm sorry we didn't try you guys first . Thank you so much for having awesome people . Trevor

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Recommend Dealer
Yes
Employees Worked With
Aaron Hodges
Sep 09, 2016 -

Reed-Lallier Chevrolet responded

You are so very welcome, Trevor, and thank you so much for your kind review! It pains us to hear your wife, or any customer, treated that way, which is why we pride ourselves on providing each customer with the utmost respect and attention they deserve. We appreciate the opportunity to earn your valued business, and we look forward to seeing your growing family again for all your future automotive needs!

September 02, 2016

"First and last experience !!!!!"

- TinaMarie

I went today to fix my car really bad experience ! The service guy very rude and he try to charge $285 just to tell me what is wrong with my car ! A day before I went to this dealer website because also I looking for a new car but if I have to deal with this bad service for maybe next 10 years not way to get a car for this dealer !!!!!!

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Recommend Dealer
No
Employees Worked With
I not remember his name but on his desk said that is been there since 2001
Sep 27, 2016 -

Reed-Lallier Chevrolet responded

Tina, we are very sorry to hear you were not satisfied with your recent service experience. We apologize for any hardship this caused you, and we would welcome an opportunity to make it up to you. Please contact our Service Director, Neil Gallagher, directly at (910) 728-4613, so we may do just that. We look forward to speaking with you, and proving our commitment to providing excellent customer service to you personally.

February 26, 2016

"Fast and professional "

- jbaran03

Aaron Hodges in the service department was very professional and helped me out a lot when my car had to go in for service. I would recommend to ask for him anytime you went in to have service done. Also, both the ladies that helped me get a rental were amazing and had me in and out in no time at all. Amazing dealership! Go see them if you are looking for a car. Jon B. Hope Mills

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Recommend Dealer
Yes
Employees Worked With
Aaron Hodges
Feb 29, 2016 -

Reed-Lallier Chevrolet responded

Thank you so much for your kind review and recommendation! We are glad to hear you enjoyed your service experience with Aaron, as well as with the rest of our friendly staff, and we look forward to seeing you again for all your future automotive needs!

August 27, 2015

"Slow Service "

- Justin

The staff has always been friendly here but they are terribly slow, even with an appointment. I have take my truck in for the standard oil change and tire rotation 3 times in the last year and have yet to get out of this dealership in less than two hours. It's hard to spend the time and money going to a dealership to have the oil changed when it takes this long, Jiffy Lube would be much faster (and cheaper). The previous time that I had my oil changed on my 6.6L Duramax, the technician put the wrong amount of oil in and the truck was two quarts low without me knowing until finally the oil low warning came on. When I took the truck in they said they must have hit the 6.0L instead of 6.6L (There are no 6.0L diesels so it makes me wonder if they even used 15W40.). Really is a nice dealership, they are just way too slow and careless.

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Recommend Dealer
No
Employees Worked With
Sep 09, 2015 -

Reed-Lallier Chevrolet responded

Justin, I am sorry you have not been 100% satisfied with the service you have received. We do our very best to make sure our customers leave happy and apologize if we didn't meet the goal with you. Please contact me directly if you would like to discuss the matter further. We appreciate your business and hope to have another opportunity to impress you in the future. Thank you, John Quinn General Manager

December 05, 2014

"Great Upper Management"

- treverbelden

Had some complication with getting my car repaired. Once upper management found out they were more then understanding and accommodating to fix the complications. Very professional people and made my experience better. I would say they run a great dealership and if their ever is a complication management does an excellent job to work with the customer so that you leave satisfied and happy.

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Recommend Dealer
Yes
Employees Worked With
.
Dec 09, 2014 -

Reed-Lallier Chevrolet responded

We are happy to hear that everything went well and that you left completely satisfied. Our dedicated team works hard every day to provide excellent service. Thank you for taking the time to share your experience with us. John Quinn, General Manager

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