Reed Nissan

Unsatisfied customer I've been a customer for 10 years and yesterday I had one of the worst experiences in all the years I've been dealing with Nissan. I went in to servic I've been a customer for 10 years and yesterday I had one of the worst experiences in all the years I've been dealing with Nissan. I went in to service an on going problem and wanted to get out of my Nissan Murano (2016) because of the issues I've been having from the day I purchased this vehicle. Not only was i told that it would cost me ONE HUNDRED DOLLARS MORE a month, but I was disrespected by Sale Manager Jay Vasquez. When I mentioned to him that it's not my fault the car is defected and I didn't think I should have to pay more money for a replacement vehicle. He told me that they are there to sell cars not keep them on the lot. This behavior is unacceptable and very unprofessional. I believe if I was another race the treatment would've been completely different. #unappreciatedcustomer More

Great Experience Jay was super attentintive and helpful through the whole process. He greeted us and had us test driving within 5 minutes. Would definitely recommend t Jay was super attentintive and helpful through the whole process. He greeted us and had us test driving within 5 minutes. Would definitely recommend to friends and family. More

Top Notch experience- Jay Gonell Jay Gonell was awesome. We were greeted in the parking lot as we drove in. He basically rolled out the red carpet. We’d visited two other dealers prio Jay Gonell was awesome. We were greeted in the parking lot as we drove in. He basically rolled out the red carpet. We’d visited two other dealers prior to coming to Reed, however the experience provided by Jay was top notch and ultimately helped to make the decision of purchasing at Reed! More

Rady Experience ever This was the most easiest and relaxing car purchase in my life time of ever purchasing a vechike. Jay Gonell made it relaxing and comfortable and str This was the most easiest and relaxing car purchase in my life time of ever purchasing a vechike. Jay Gonell made it relaxing and comfortable and straight to the point. I m solely glad I made this decision with Jay Gonelk. And I will refer him to friends and family as the place to shop and the guy to go to he makes it comfortable not a nightmare of car buying. This is my 5th Nissan ownership. More

Horable Service all around I was pushed into a car when I was looking for a Truck. One day after I have my car I see damage to the body that was missed when we where buying the I was pushed into a car when I was looking for a Truck. One day after I have my car I see damage to the body that was missed when we where buying the car at Night and in the Rain. I was given a hard time about fixing the body damage. Then two week from that day my Brand New 2017 Sentra has all Four door gaskets fall off and I have major water damage in my car. I have to fight with the service department to fix my car, And I was dismissed about my transmission concerns. It took the dealer two week to fix my car and I had to complain to a manger about replacing the carpet in my brand new car and clean out the MOLD. Just when I thought it was all over the drivers side door handle falls OFF, and my BRAND NEW CAR once again has a major leak!!! This time it takes almost THREE WEEKS to fix the problem with the windshield. When I go to pick up my car NO ONE SAW that my car was DAMAGED on BOTH SIDES of my car from the lift. The Man in the service department told me to go home and come back in three weeks to get it fixed because they a behind. OMG are you kidding me. This dealership is horrible. No one has tried to make this right for us. I have had to go to corporate about this Problem. DONT GO TO REED NISSAN!!!! More

Vince and Dwayne are the best !!!!! I was a young single mom, first time car buyer and from the first time I sat down with Vince Mancuso he really made me feel like he actually truly car I was a young single mom, first time car buyer and from the first time I sat down with Vince Mancuso he really made me feel like he actually truly cared about my needs and assured me he would make it happen, well he did make it happen because I am now in my brand new 2017 Nissan Pathfinder SV and my kids and I LOVE LOVE LOVE it. I came from a 22% interest rate car that I was upset with and he got me out of that car and into my brand new pathfinder when he honestly did not even have to help me. I can't say enough words for Vince and Dwayne they will be the only people my family or I ever deal with in the future, my family has dealt with reed Nissan for over 30 years(Dwayne) and we are always satisfied with their customer service they have treated us like family for many many years, and all our family drives Nissans and would never go to a different dealer. THANK YOU THANK YOU THANK YOU VINCE and DWAYNE, what you did for my family I could never thank you enough !!!! :):):) More

Amanda Makos & Jeffrey Urena Let me start off by saying all the people at Reed Nissan are courteous and professional. My salesperson Jeffrey Urena is the best. Not only did he Let me start off by saying all the people at Reed Nissan are courteous and professional. My salesperson Jeffrey Urena is the best. Not only did he impress me with his professionalism, he was very thorough explaining the whole process from beginning to end, answered any and all questions with honesty and went above and beyond to make the car buying experience stress free and easy. Also I want to send a big shout out to my 1st contact and Reed Nissan online representative Amanda Makos. Because of her professionalism, knowledge and courtesy, I decided to take the next step and visit the sales floor. I highly recommend Reed Nissan to any and everyone. Contact Amanda online or call Jeffrey. - Vanessa White More

Wheel came off car after driving home and back to dealership The service manager Joey displayed insensitive and accusatory behavior while not valuing customer satisfaction or safety. I spent over $2K to have The service manager Joey displayed insensitive and accusatory behavior while not valuing customer satisfaction or safety. I spent over $2K to have a catalytic converter and four oxygen sensors changed on 8/24/17 due to a diagnostics test and sound I was hearing. After picking the car up from the dealer the morning of 8/25/17, I still heard the sound as I was driving home. I immediately called and talked to a service rep who told me the road test guy should have mentioned the noise and I could bring the car back at my earliest convenience. I had to go to work soon so I finished driving the car home, parked it in my garage and drove my wife's car to work instead. After work, I began driving my car back to the dealership. While driving back to the dealership, my front driver's side tire came off while I was driving on the road. Fortunately, I was not injured but my vehicle was damaged. After having the vehicle towed to Reed Nissan and inspected again, the service manager Joey made no apologies and said he could only offer a $100 discount and a free alignment on new repairs, unrelated to the wheel coming off and that totaled over $2K. Ironically, the new repairs, unrelated to the wheel coming off were not reported to me when I had the catalytic converter and oxygen sensors replaced nor was a diagnostic tests recommended. However, one technician said he hear another sound coming from the vehicle, noticed rust and other issues underneath the vehicle but it was not mentioned to me verbally or in writing. When I asked why my wheel came off the service manager Joey said he was unsure, it couldn't have been that way when I left the dealership and that "maybe someone has it out for me." Again, NEVER go to this dealership for service! More

Poor service e bhgfffggghbhghghhgghgggggggvv Customer benefits or service is geared to those who are believed to be ready to purchase a new vehicle...individuals are very nice, but it's a fake ni Customer benefits or service is geared to those who are believed to be ready to purchase a new vehicle...individuals are very nice, but it's a fake niceness More

Amazing sales & service the best place from start to finish i enjoyed the professional & quick process everything was fast & no dealer games or tactics i appreciate all the h the best place from start to finish i enjoyed the professional & quick process everything was fast & no dealer games or tactics i appreciate all the hard work More