Reed Nissan

Everyday car When you visit Reed Nissan make sure you work with Ashley. She is very helpful, gets things done and is a very sweet. She helped me get into my new ev When you visit Reed Nissan make sure you work with Ashley. She is very helpful, gets things done and is a very sweet. She helped me get into my new everyday car. I love the kicks. While I now drive the kicks more often my wife drives around in my Maserati. Thank you Ashley. More

Top Notch Customer Service From Jeff Top notch customer service. Had been to a couple of other dealerships and i would say the service wasn't as good as working with Jeffrey. i was at the Top notch customer service. Had been to a couple of other dealerships and i would say the service wasn't as good as working with Jeffrey. i was at the point where i was getting frustrated but I was referred to Jeff from a good friend of mine who has purchased multiple vehicles. I will be bringing my family here to work with Jeffrey as well. More

Thank you Ashley! Just want to say a huge thank you to Ashley Hernandez. I have visited a few dealerships and this is first time that I have had an overall positive exp Just want to say a huge thank you to Ashley Hernandez. I have visited a few dealerships and this is first time that I have had an overall positive experience. She listen to my wants and needs and got me a great Deal! When you get to Reed just do yourself a favor and ask For Ashley. More

Amazing service from Jeffrey U. Beyond Thankful for the Service Provided by Mr Jeffrey Urena, his attention to the customer is beyond what i would have expected going to this dealers Beyond Thankful for the Service Provided by Mr Jeffrey Urena, his attention to the customer is beyond what i would have expected going to this dealership. I feel as if it was the cherry on top. Great vehicle choices, great atmosphere and great service, could not have asked for a better experience. Thank You. More

Tremendo Trabajo en Parte de Jeffrey U. Ayudo a mi familia obtener el mejor negocio posible con el credito que tenian. Muy atento y super respetuoso. Definitivamente recomendo que le den la oportunida familia obtener el mejor negocio posible con el credito que tenian. Muy atento y super respetuoso. Definitivamente recomendo que le den la oportunidad a Jeffrey y al consecionario porque nos hicieron sentir como familia. Gracias por la ayuda. More

Super Happy! my friend went car shopping and I tagged along for support. We were so lucky to have been blessed with Ashley Hernandez as our Sales Representative. M my friend went car shopping and I tagged along for support. We were so lucky to have been blessed with Ashley Hernandez as our Sales Representative. Make sure you ask to work with Ashley! More

They are great if you don’t need help after the sale then you get lost in a black hole to not be found or answered you get lost in a black hole to not be found or answered More

Super helpful in finding the car we were looking for. Once we found what we wanted, they did not push another car on us, or try and get us to upgrade. They were patient and very attentive to our needs. V Once we found what we wanted, they did not push another car on us, or try and get us to upgrade. They were patient and very attentive to our needs. Very grateful for this expereince More

Never felt more taken advantage of in my life! Truly awful service experience! I have never felt more taken advantage of in my life. I will never, ever purchase a Nissan vehicle again; they have lo Truly awful service experience! I have never felt more taken advantage of in my life. I will never, ever purchase a Nissan vehicle again; they have lost a customer for life, and I will be spreading this message to any car buyer in the market. Our 2016 Altima (30k miles) experienced failure of an engine part that rendered the vehicle immobile. The vehicle was towed to Reed Nissan for diagnosis, as it was clearly something would be covered under the power or drive train warranty. Or so we thought. To our surprise, the service department at Reed deemed the part, which sits under the hood and caused the vehicle to not generate power or drive, as not covered under the power or drive train warranty. Andre, the service manager, and Brian, the service adviser, exclaimed that this part, the engine’s PCV valve, and the resulting issues of it’s failure, were regular maintenance items. To be very clear, these are not regular maintenance items. These items are not listed in the maintenance documentation and schedule that the vehicle came with. These are not parts that are supposed to fail at 30k miles. This is not work anyone has done on a car at 30k miles. This is another story of a service department attempting to take advantage of someone. I contacted Nissan Consumer Affairs to escalate the situation. The Consumer Affairs representative, Monica, confirmed that Nissan would take responsibility for the failed part under the power train warranty - essentially verifying that the service department was attempting to swindle us. This would be a brief moment of reasonableness during this ordeal. Nissan accepted responsibility for the failed part, but would not take responsibility for the issues that were the result of this part failing; carbon build up in the throttle body and reprogramming of the engine control module. Nissan indicated that these are regular maintenance items. If you were to poll every person you know who owns a vehicle, and ask if they have their engine cleaned for carbon and their engine control module reprogrammed every 30k miles, you would get a total of zero people that have needed to do this. These are not regular maintenance items. Using this logic, if I were to purchase a brand new Nissan, drive it off the lot 11 feet, and have the engine explode, Nissan would replace the engine under warranty, but all of oil, filters, and fluids (being regular maintenance items) would be an out-of-pocket cost for me. Completely mind blowing. It doesn’t make any sense. Our car was basically held hostage, and our only option was to pay the dealer $300 to get our car back in working order. I have never felt more taken advantage of in my life. There is something to be said for good customer service; it keeps people coming back to the brand, and in this case the dealer. Not only was any sense of even decent customer service lacking during this ordeal, there was no remotely intelligent decision that was during this process. Completely taken advantage of. More

No one answers the phone Had to call 5 times to talk to someone in service to get advice on a minor repair. When I finally got a live person (15 minutes later after being dis Had to call 5 times to talk to someone in service to get advice on a minor repair. When I finally got a live person (15 minutes later after being disconnected 4 times) was told, "We're not going to tell you how to make that repair. That's how we earn our money." Will never buy another car here. More