Reed Nissan - Service Center

No one answers the phone Had to call 5 times to talk to someone in service to get advice on a minor repair. When I finally got a live person (15 minutes later after being dis Had to call 5 times to talk to someone in service to get advice on a minor repair. When I finally got a live person (15 minutes later after being disconnected 4 times) was told, "We're not going to tell you how to make that repair. That's how we earn our money." Will never buy another car here. More

3rd bad service experience First visited for oil change and tire rotation-picked up car oilly hand print on door. Then while driving off notice none of the alerts had been rese First visited for oil change and tire rotation-picked up car oilly hand print on door. Then while driving off notice none of the alerts had been reset and neither had the old service tag been removed from window.. New just placed beside it like I wanted to start a collection. 2nd visit for a new battery asked also for oil and tire rotation. Went to pick up my car group of girls gossiping up front and trying to decide who was going to help. Handed my keys walked outside no car, went back in they shrugged.. Went to service no one helped, finally a salesman asked me for assistance...car finally located in the back had to wait in the hot sun for someone to bring. Next day driving it tire lights came on the tires were so ridiculous off pressure and the one that was low when I brought it in was still low in the same spot. Took it back no one could explain why the tire pressure was so off if rotated. I then question had all my services really been done. Today's event I called before coming for a replacement tire. Never greeted until a salesman came out. He got someone to help. The original serviceman got agitated because before asking what I needed he asked me to sign estimate paper...my response was don't I sign this after we’ve spoken about my car needs not me just signing a blank paper. He explained I was signing just for pulling it in..Hmmm. He goes and gets another servicemen to assist me...I’m then notified that they don’t handle the bent rims at the shop and that an appointment needed to be made. Never advised this on the phone but I agreed to set up. Asked him the price he quoted the company’s price can range from $250-400. Ok so in my mind I trust the dealership that’s why I only get my car serviced there. Interestingly after telling my brother he said well how much does the rim even cost brand new. So I called Nissian parts the quote was $234. Which shocked me why didn’t the serviceman give me that option. I then say I rather get a new rim. So then I’m told I have to come in and pay first. Interested I called back twice to ask questions no one remembered talking to me, but did repeat part of my previous conversation. Interesting and the 3rd strike I have owned Nissian’s for the last 20yrs and believe as a single woman I can trust them to take care of my car. I guess I was sadly mistaken the customer service has been poor every time. The servicemen and receptionist have such bad customer service and nonchalant attitudes. I won’t be returning sadly! Oh yeah asking to speak to managers you get placed on hold or sent to voicemails. More

service and sales took vehicle for oil change. Chatting with Luis Silva. Found Luis to be an asset to the Dealership both in sales and service. Had difficulty contact took vehicle for oil change. Chatting with Luis Silva. Found Luis to be an asset to the Dealership both in sales and service. Had difficulty contacting Nissan after service was performed. For some unkown reason my calls were disconnected. Twice in two days I had to call Luis who directed me to someone who addressed my concerns. Would have liked it if I found a Luis Silva in other businesses. More

Michael - courteous and upfront answering questions/advising Went in because of a recall. Michael was quick to answer questions and clarify some doubts. I left there sooner than expected. That's always good wh Went in because of a recall. Michael was quick to answer questions and clarify some doubts. I left there sooner than expected. That's always good when taking a car in for service. More

John, the Service Manager is the GREATEST!!! John, the Service Manager and Brian were ABSOLUTELY AMAZING!!!! They were very honest with me and made me feel like they cared about my situation. John, the Service Manager and Brian were ABSOLUTELY AMAZING!!!! They were very honest with me and made me feel like they cared about my situation. More

Warranty They don't honor warranties on vehicles, battery went bad at 21 months of owning the car and they won't replace it. Warranty book says different. Don' They don't honor warranties on vehicles, battery went bad at 21 months of owning the car and they won't replace it. Warranty book says different. Don't get warranty service here go elsewhere. More

Fraudulent Service Made an appointment for 9am. Vehicle wasn’t taken in until 9:50. Asked to speak to management. Not one on site. Lead service tech said they take a Made an appointment for 9am. Vehicle wasn’t taken in until 9:50. Asked to speak to management. Not one on site. Lead service tech said they take appts and walk ins at the same time regardless of online appointment times. More

Can't get any better!! The people are friendly, they work to make sure that everything is taken care of, they double check everything and make sure everything is to your sat The people are friendly, they work to make sure that everything is taken care of, they double check everything and make sure everything is to your satisfaction. They'll answer any questions you my have, there a bunch of great people. Signed Mike R. More

I bought my 2018 Rogue in February and I love it!!! Where do I start 1st I love my rogue... alley and Brian thank you so much... today I went in to service they got me taken care of and it was super fas Where do I start 1st I love my rogue... alley and Brian thank you so much... today I went in to service they got me taken care of and it was super fast and so friendly!!! I’m a very picky customer and if they can win me over they have to be great!!! I was a Hyundai girl for years but not anymore....... this rogue SV is awesome!!!!! Thanks again Reed Nissan great people Alley and Brian!!! More

Great customer services I had the best customer service here they really worked with me on getting my car fixed. They kept me in the know how. More then my insurance company I had the best customer service here they really worked with me on getting my car fixed. They kept me in the know how. More then my insurance company did. I will definitely be going back for more services More