Reed Nissan - Service Center

Internet Sales I spoke to Andre on the phone. He had great spoke to Alex Gomez, the manager was great in my car search, but I currently not looking now. I spoke to Andre on the phone. He had great spoke to Alex Gomez, the manager was great in my car search, but I currently not looking now. More

Jessica was great! I dislike shopping for cars so I went online and found a couple that I like. I called the dealership to ask some questions and talked to a girl named I dislike shopping for cars so I went online and found a couple that I like. I called the dealership to ask some questions and talked to a girl named Jessica. She helped me pick the right car. She was great and I recommend anybody to ask for her when they call. Thanks Jessica! More

Terrible experience I have a 2014 Nissan Titan , bought it off the lot brand new expensive truck two years later my rack and pinion got damaged with an extended warranty I have a 2014 Nissan Titan , bought it off the lot brand new expensive truck two years later my rack and pinion got damaged with an extended warranty it took me two days for them to finally fix it, and they still charged me 400 cause some xxxxxxxx problem with my tires that was in June a week later I returned and said there is something wrong with the suspension it keeps shifting, they told me no it's because u have big tires they ignored me. So I went to another Nissan dealership they said yes they hear it but u have to take it to the dealer u bought the truck from, I go back to reed and say hey there is something wrong I hear it they drive it lift it tell me nothing is wrong send me away again. I take the vehicle to Another dealership and in 5min they found the problem a stripped bolt in suspension they replaced it took them 10min to fix. Reed Nissan had me wait an hour and nothing ur service department SUCKS lazy mechanics , any person going to reed Nissan buyer be ware. More

Bad place to bring your vehicle 3/16/2016 My name Is John I called a week ago make an appointment to do a oil change plus to check some other things that's going on with my vehicle. 3/16/2016 My name Is John I called a week ago make an appointment to do a oil change plus to check some other things that's going on with my vehicle. 12:30pm yesterday I got there some dude took my info pass it on to RADAMES. Since I had to take my son for a phisical I left the car with them. After 3hr Later I call to check on my car they transfer me to CARLOS. Gave him my info inform me they don't have my vehicle. I called three more times Inform me the same info said they don't have this vehicle tells me I need to come to the dealer see whoever I spoke to when I brought the vehicle at 12:30 At six O'clock I went there to the dealership I saw the same dude who helped me when I brought the car. N told him that every times I call they said they don't have my veicIe here. He told yes I have your vehicle, Took me to Radames. Whn I explain him what's going on he told me he going to give me a call tomorrow because they was busy. Nothing have done to my vehicle not even the oil change or the check-up nothing I left the car Since at 12:30pm the next day I have to call off work cuz I don't have a transportation to going to work. This a bad place to bring your vehicle I feel like they don't give a xxxx about Customers I would never bring my vehicle on this place anymore. N I will not recommend anyone to this dealership nor my friends. I can't wait to trade my Nissan get me a Toyota Camry. More

Terrible Service Department Never buy a car here. Later you have to deal with their service department. They use all kinds of tactics to get you to put money into parts you do Never buy a car here. Later you have to deal with their service department. They use all kinds of tactics to get you to put money into parts you do not need, they always say the car is fixed, but it never is. You have to keep returning time and time again, spend more money, and the car never does get fixed. The service lane manager, whose name is John Bartalotta, is very rude to customers, and even hangs up on customers, tells them their car is fixed when it is not, when you question him, he gets very angry. Very bad for business!!! More

Very bad and unprofessional customer service Jonny b the service rep was extremely disrespectful to my wife and her friend. Did not call her in the morning as requested on the drop off sheet, and Jonny b the service rep was extremely disrespectful to my wife and her friend. Did not call her in the morning as requested on the drop off sheet, and then had the nerve to talk down to them on the phone when they wanted to take their business to a professional dealership. The only reason the car ended up there is because the tow service would not tow further,and they wanted to hear the options they had. He then insisted he knew she had a bad battery, and was trying to bully her into keeping her car there. I have never seen an employee treat a customer the way my wife and friend were treated. Not to mention it was pretty obviously a bad alternator considering the car died out while running, and would not stay running if jumped. Take your vehicles to a dealership that cares about the customer, and stay away from this dealership. Got the car towed and replaced the alternator myself with no hassle from the dealership. And if your service advisor doesn't know how a charging system works, it would be a good idea to train him or find another advisor. And if I ever met this rep in person, or if I wasn't working that saturday, he would not like what I would have said or did. More

HORRIBLE SERVICE CENTER I scheduled an appointment for Saturday, August 23, 2014, to have my car fixed after being in an accident over 2 months ago. It took that long for the I scheduled an appointment for Saturday, August 23, 2014, to have my car fixed after being in an accident over 2 months ago. It took that long for the insurance company to get with the service dept to approve the quote. I bring my car up there Saturday morning to drop it off because they said to have there by 2:30 & it would take about three to fix. When I get there, they tell me they haven't even ordered the parts to replace with!!!! Well, why in the heck did you schedule the appointment for me to bring it in???? Was told they can go ahead and order the parts on Monday, August 25, 2014 & they will call me to bring the car back in! I don't understand how you can do business this way! I also have a coworker that dropped her car off at the service department over two weeks ago to have it fixed. They told her they would call her & let her know what needed to be done & how much it would be. She called everyday/all day from work to get some answers & they never called her back for at least 1 week. They told it would be another week to get parts & fix. They finally called her on Thursday, August 21, 2014 & told it would be ready to pickup on Friday ($4,000.00 in repairs). She went down there Saturday, August 23, 2014, morning to get said vehicle. Before she even drove it off the lot, she realized it was not fixed. She went right back to service department & the service guy was gone. She waited about 45 mins only to be told they "cannot look at today" she would need to bring it back!!!!! You had it for 2 weeks, it's not fixed, but you cannot look at after her having it five minutes & paying over $4,000.00 in repairs that morning!! VERY BAD customer service!!!!!! More

It might be good for regular services but coming back to have it detailed sucks. I bought it on 02/6/2014 left that night. Got told it needed cleaned and got asked what time id be back friday. I was very cl have it detailed sucks. I bought it on 02/6/2014 left that night. Got told it needed cleaned and got asked what time id be back friday. I was very clear that id be back by noon on Friday. I get there at 12p and the detail hadn't even been started. I had to leave by 1pm and left with a dirty car. Now im here again 02/15/2014 been sitting for 2 hours and get told my car hasnt even gotten started on yet. Im sick and have been here about 3 hours. The sales team rocks but service so far needs some help. Still here...... More