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Regal Acura

Lakeland, FL

4.5
738 Reviews
If you're shopping for a new, used, or certified pre-owned Acura vehicle in Central Florida, shop at an Acura dealer. At Regal Acura, FL, our sales team is here to help you find the right Acura for you, and to make the financing or leasing process simple and stress-free. We have a wide selection of Acura vehicles in stock, including all models in many trim levels, colors, and configurations. Regal Acura proudly serves the communities of Brandon, Tampa, Orlando, Kissimmee, and Ocala, FL. Whether you?re shopping for a new or used Acura sedan like the TLX or RDX, or a crossover SUV like the MDX, be sure to visit Regal Acura.
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 738 reviews

January 01, 2021

Angelo did a great job getting my car in for a battery replacement. He searched my records to be sure information was accurate. He called to update us on the status of the car. When I came to pick up the More

by JUDIECLANTON
Recommend Dealer
Yes
Employees Worked With
Angelo
Jan 04, 2021 -

Regal Acura responded

Thanks Judie, we will see you next time!

December 31, 2020

Received excellent service when I took my car in. My service manager Ray Taylor let me know what was going on with my car from start to finish. Very professional service as always. More

by BGNOLES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Regal Acura responded

Thank you!

December 31, 2020

I hate doing surveys. Wow www wow we we were www eee w. W. E. E. R. S. D. s s s s e r r. More

by TOMP_6164
Recommend Dealer
Yes
Employees Worked With
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Regal Acura responded

Thanks for the 5 stars!

December 31, 2020

Contact them by email learn of vehicles available types, especially the Acura with technology package, also the salesman is a very responsible person and fully explained in detail all vehicle technology. More

by Ecansshadow03
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro, Kyle Cook
Jan 04, 2021 -

Regal Acura responded

Glad to hear our team was able to help in your research!

December 29, 2020

Regal's staff and service is always amazing!! Christy, my service rep is always helpful in explaining things. She is also great with attention to detail. More

by JessVeal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Regal Acura responded

Thank you for the awesome feedback!

December 23, 2020

This is our 5th Acura and the best dealership and people to work with! Our salesman, Brandon and sales mgr. David were terrific. They were very patient with some decision changes we made and helped us fig More

by pams002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro, David Constant
Dec 28, 2020 -

Regal Acura responded

Congratulations on your new vehicle! We love hearing from our satisfied customers!

December 22, 2020

Deceptive advertising, add ons to the deal that were not disclosed during the sales process. I've never been blindsided like this before. Will never go here again. More

by jason.palumbo72
Customer Service
Recommend Dealer
No
Employees Worked With
Brandon Exum
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Regal Acura responded

Jason, Certified Pre-owned "CPO" vehicles have a certification fee, It is not always included in the online advertised price if it has not been certified (some people may not find value in the extra coverage) but after reviewing your paperwork I found it was disclosed and agreed upon during the sales process. If you need more understanding as to what the benefits are please contact Alaina Southern at 863-333-4633

December 22, 2020

Regal Acura is awesome, clean, safe and pleasant. Brandon & Pedro were an awesome team! They gave me hope and assurance even when I didn't think it was possible! Thanks guys!! More

by Aerry Austin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro (Financial)
Dec 28, 2020 -

Regal Acura responded

Congratulations on your new-to-you vehicle Aerry!

December 21, 2020

I always get great service from Ray Taylor at Regal Honda Lakeland. I have been a client for many years and will remain. I just purchased a civic Honda for my teenage son. More

by KMUNDAY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Regal Acura responded

Thank you!

December 18, 2020

They will tell you parts need to be replaced when it's not the actual part that has failed but maybe just a simple o-ring or something else easily fixed. More

by ATOWNTRASHBMXING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't feel like nameing
Dec 21, 2020 -

Regal Acura responded

We hope the 0ring was all the vehicle needed. If you would like to send more feedback privately so we can look into this further. You can reach Alaina Southern Customer Service Manager at 863-333-4633 or alaina.s@regallakeland.com

Dec 22, 2020 -

ATOWNTRASHBMXING responded

I was told it was my power steering pump that was bad and was causing the wineing sound i was hearing on cold mornings. I was quoted close to $1,000 to replace the pump. I asked if it could be the 2 rubber orings that go bad and can cause the same symptom, i was told "no we checked that, its the pump." i took the car home repalced the 2 o rings which arent even $10 for both and it hasnt made a sound in over a year....not the first time ive been told its a very expensive part and fixed it myself for nearly free....

Dec 22, 2020 -

Regal Acura responded

Could you send your VIN, name or telephone number so we can access your service records?

Dec 22, 2020 -

ATOWNTRASHBMXING responded

Sorry i was wrong, the correct amount was $3.48 to fix my problem myself compared to the $848.08 i was quoted there, not uncluding taxes and shop supplies and other additional fees. My vin is 19uua76577a044674

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