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Regal Acura

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.5
742 Reviews
If you're shopping for a new, used, or certified pre-owned Acura vehicle in Central Florida, shop at an Acura dealer. At Regal Acura, FL, our sales team is here to help you find the right Acura for you, and to make the financing or leasing process simple and stress-free. We have a wide selection of Acura vehicles in stock, including all models in many trim levels, colors, and configurations. Regal Acura proudly serves the communities of Brandon, Tampa, Orlando, Kissimmee, and Ocala, FL. Whether you?re shopping for a new or used Acura sedan like the TLX or RDX, or a crossover SUV like the MDX, be sure to visit Regal Acura.
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 742 reviews

December 22, 2020

Deceptive advertising, add ons to the deal that were not disclosed during the sales process. I've never been blindsided like this before. Will never go here again. More

by jason.palumbo72
Customer Service
Recommend Dealer
No
Employees Worked With
Brandon Exum
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2020 -

Regal Acura responded

Jason, Certified Pre-owned "CPO" vehicles have a certification fee, It is not always included in the online advertised price if it has not been certified (some people may not find value in the extra coverage) but after reviewing your paperwork I found it was disclosed and agreed upon during the sales process. If you need more understanding as to what the benefits are please contact Alaina Southern at 863-333-4633

Helpful
December 22, 2020

Regal Acura is awesome, clean, safe and pleasant. Brandon & Pedro were an awesome team! They gave me hope and assurance even when I didn't think it was possible! Thanks guys!! More

by Aerry Austin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro (Financial)
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Dec 28, 2020 -

Regal Acura responded

Congratulations on your new-to-you vehicle Aerry!

Helpful
December 21, 2020

I always get great service from Ray Taylor at Regal Honda Lakeland. I have been a client for many years and will remain. I just purchased a civic Honda for my teenage son. More

by KMUNDAY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2020 -

Regal Acura responded

Thank you!

Helpful
December 18, 2020

They will tell you parts need to be replaced when it's not the actual part that has failed but maybe just a simple o-ring or something else easily fixed. More

by ATOWNTRASHBMXING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't feel like nameing
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Dec 21, 2020 -

Regal Acura responded

We hope the 0ring was all the vehicle needed. If you would like to send more feedback privately so we can look into this further. You can reach Alaina Southern Customer Service Manager at 863-333-4633 or alaina.s@regallakeland.com

Dec 22, 2020 -

ATOWNTRASHBMXING responded

I was told it was my power steering pump that was bad and was causing the wineing sound i was hearing on cold mornings. I was quoted close to $1,000 to replace the pump. I asked if it could be the 2 rubber orings that go bad and can cause the same symptom, i was told "no we checked that, its the pump." i took the car home repalced the 2 o rings which arent even $10 for both and it hasnt made a sound in over a year....not the first time ive been told its a very expensive part and fixed it myself for nearly free....

Dec 22, 2020 -

Regal Acura responded

Could you send your VIN, name or telephone number so we can access your service records?

Dec 22, 2020 -

ATOWNTRASHBMXING responded

Sorry i was wrong, the correct amount was $3.48 to fix my problem myself compared to the $848.08 i was quoted there, not uncluding taxes and shop supplies and other additional fees. My vin is 19uua76577a044674

Helpful 1
December 17, 2020

I don’t want to write any words but you won’t let me submit the review unless I do so here are your 25 words. More

by Lstupakiewicz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Cook
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Dec 21, 2020 -

Regal Acura responded

Thanks for the 5 stars.

Helpful
December 16, 2020

Excellent service, clean facility wonderful customer relationship, they did exactly what I asked for to be done. Ray Tylor is a great guy and very knowledgeable what need to be done. Job will done! Hav More

by aziz_khairzada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2020 -

Regal Acura responded

Happy Holidays to you and yours!

Helpful
December 16, 2020

Always have a great experience at Regal Acura and will continue to purchase and have my car serviced there. Very knowledgeable staff and friendly people to work with. More

by JANEBURNETTE
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2020 -

Regal Acura responded

Thanks Jane, we appreciate you!

Helpful
December 16, 2020

Regal Acura is a great dealership! I have been doing business with them for at least 12 years. Ray Taylor is an awesome service manager! Regal and Ray are simply the best! More

by MBSM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Carter
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Dec 17, 2020 -

Regal Acura responded

awww Shucks, we think you are pretty great too! Thanks for choosing Regal

Helpful
December 14, 2020

I brought my car in this past Saturday for oil change my tires were rotated and my left front rim was scratched. In the center. More

by mr.jlmurphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Glover
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Cheshire, David Constant
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Dec 16, 2020 -

Regal Acura responded

Good afternoon Mr. Murphy. I've spoken with your service advisor Jessica. She has the photos from the walk-around that was done on your vehicle upon your arrival Saturday and would like to compare them to the affected rim. Please at your earliest convenience bring your vehicle back to the dealership so that they can assess the situation. In the meantime if you have any questions or concerns please contact me at (863)577-3205. Thank you! Kelli Woodside

Dec 16, 2020 -

mr.jlmurphy responded

I brought my car up to Regal Acura yesterday. I think the guy i talk to was name Lester. 1st desk on left soon as you walk into the show room by slide glass door. Told me that it would after the first of the year before anything could be done

Helpful
December 07, 2020

I’m very pleased having Ray taking care of me when I take my car for service. I now live in Tampa but I will continue taking my car to Lakeland because I know Ray is there for me. More

by MARIAOLY1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2020 -

Regal Acura responded

Thank you Maria! We agree that Ray is definitely worth the drive over from Tampa!

Helpful
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