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Regal Acura - Service Center

Lakeland, FL

4.4
681 Reviews

681 Reviews of Regal Acura - Service Center

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July 02, 2025

Hands Down the best experience I've ever had a dealership. Misael Ortega was my sales person and Rob the sales Manager made my unpleasant reason for being there, pleasant! I have already recommend More

by lpuccia66
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misael Ortega , James Henry
Jul 02, 2025 -

Regal Acura responded

Thank you for sharing your positive experience with us at Regal! We're delighted to hear that our team provided great service. Hope to serve you again in the future!

July 02, 2025

Good I don't have anything else to say Sorry nothing more to say at the moment More

by dawnmanz.realtor
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chrissy Hartman
June 29, 2025

Dealer broke my lock but I got yell at and of course they did not take responsibility More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bryant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Regal Acura responded

We're very sorry to hear about your experience and truly regret that you left feeling frustrated. We take customer feedback seriously, and situations like this are not how we aim to do business. We’d appreciate the opportunity to learn more about what happened and see how we can make things right. Please contact Johnny Mullins - Service Manager - (863) 356-4439, so we can look into this matter further. Thank you for bringing it to our attention.

June 28, 2025

Regal is an excellent dealership and Rob Young is an asset to regal with his customer service skills. More

by Mike Garrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Regal Acura responded

Thank you!

Jun 30, 2025 -

Regal Acura responded

Thank you for recommending Rob at Regal Acura! We appreciate your 5-star review!

June 23, 2025

I'm a long-time Acura owner (exclusively Acura since 2012), but Lakeland Regal Acura's service department and Acura Client Relations lack of follow up pushed my patience past its limit. Another electric More

by ggtdd
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brook Hartley
Jun 24, 2025 -

Regal Acura responded

I'm sorry to hear about these concerns and would like to make sure they get addressed to your satisfaction. At your earliest convenience, would you please contact me directly? Thank you, Johnny Mullins - Service Manager - (863) 356-4439

June 20, 2025

Shalymov provided great customer service. He kept me informed throughout the day while my car was being serviced, which made the experience smooth and stress-free. I appreciate his communicat More

by JM
Recommend Dealer
Yes
Employees Worked With
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ellie- she was very sweet
Jun 21, 2025 -

Regal Acura responded

JM, we're delighted to hear that Shalymov's communication and professionalism made your experience at Regal Acura seamless and hassle-free. Thank you for sharing this positive feedback!

June 18, 2025

Leo, our service rep is always very friendly and professional. He keeps us up date on what our MDX needs and on any recalls. highly recommend him and the Regal service team. More

by linke27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Jun 18, 2025 -

Regal Acura responded

We're delighted to hear that Leo and the Regal Acura service team have been providing you with friendly and professional care. Thank you for recommending us. We look forward to continuing to serve your MDX needs!

June 18, 2025

Nate was great! Friendly, professional, and courteous. Thank you so very much for the recall service More

by Vinny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Jun 19, 2025 -

Regal Acura responded

Vinny, we're delighted to hear that Nate provided such excellent service during your visit at Regal Acura. Thank you for sharing your experience with us!

June 15, 2025

Hands down one of the best dealerships in all of Lakeland Florida. I highly recommend Brandon over at Acura. More

by zbackar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Galloway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon, Cris Aviso, Jeff Soloj
Jun 16, 2025 -

Regal Acura responded

Thank you for the glowing recommendation! We're delighted to hear that Brandon and our Regal Acura team made such a positive impression. We appreciate your support and look forward to serving you again!

June 11, 2025

Great service and staff We appreciate the extras Michael Hall was very helpful. Thanks. We will be back!! More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leah Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Mullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Galloway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Hall, Cris Aviso, Jeff Soloj
Jun 11, 2025 -

Regal Acura responded

Linda, thank you for the kind words! We're delighted to hear that Michael and our Regal Acura team provided great service. We look forward to welcoming you back in the future!

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