Regal Acura - Service Center

Hands Down the best experience I've ever had a dealership. Misael Ortega was my sales person and Rob the sales Manager made my unpleasant reason for being there, pleasant! I have already recommend dealership. Misael Ortega was my sales person and Rob the sales Manager made my unpleasant reason for being there, pleasant! I have already recommended this dealership to others. I can't say enough, you need to buy your car there!! More

Dealer broke my lock but I got yell at and of course they did not take responsibility did not take responsibility More

Regal is an excellent dealership and Rob Young is an asset to regal with his customer service skills. asset to regal with his customer service skills. More

I'm a long-time Acura owner (exclusively Acura since 2012), but Lakeland Regal Acura's service department and Acura Client Relations lack of follow up pushed my patience past its limit. Another electric 2012), but Lakeland Regal Acura's service department and Acura Client Relations lack of follow up pushed my patience past its limit. Another electrical failure parked my 2023 RDX under warranty--what followed was nine days of unanswered calls, texts, and e-mails before anyone admitted the part was back-ordered. Here are the facts, minus the phone-tag novel: What went wrong Warranty repair, zero roadmap * Car towed in June 11 for a failed body-control module (BCM). * Dealer first said "part is ordered," but provided no ETA, no status updates. * Only on June 20--after so many attempts for answers--did a new adviser reveal the part is on national back-order with "no idea" when it will arrive. No mobility support * No loaner: "We don't issue loaners without an ETA." * No rental authorization from Acura warranty. * I'm already $500+ in Uber fares and now face an open-ended rental bill. Corporate safety net that isn't * Opened a case with Acura Client Relations on June 13; promised a 24-business-hour callback. * One week later: Still no answers -- and voicemail unreturned. Confidence-shattering detail * Regal staff cited another 2023 owner waiting seven months (so far) for a backordered warranty item * If that's "normal," why sell new cars without a plan to support them? What I've asked for -- and still need * Written confirmation the BCM is truly ordered back-ordered. * Any realistic timeframe (days, weeks, months--just honesty). * Loaner or rental reimbursement so the factory warranty actually means something. Bottom line DON'T VISIT THIS SERVICE DEPARTMENT IF YOU VALUE COMMUNICATION. DON'T BUY A NEW ACURA UNLESS YOU HAVE $$$ SET ASIDE FOR RENTALS. Polite, persistent follow-ups should not be met with non-answers. Until Regal Acura--and Acura corporate--prove they stand behind their vehicles, I cannot recommend this service department or the brand. Happy to furnish every call log, email, and text to anyone at Acura who cares. More

Shalymov provided great customer service. He kept me informed throughout the day while my car was being serviced, which made the experience smooth and stress-free. I appreciate his communicat He kept me informed throughout the day while my car was being serviced, which made the experience smooth and stress-free. I appreciate his communication and professionalism. More

Leo, our service rep is always very friendly and professional. He keeps us up date on what our MDX needs and on any recalls. highly recommend him and the Regal service team. professional. He keeps us up date on what our MDX needs and on any recalls. highly recommend him and the Regal service team. More

Nate was great! Friendly, professional, and courteous. Thank you so very much for the recall service Friendly, professional, and courteous. Thank you so very much for the recall service More

Hands down one of the best dealerships in all of Lakeland Florida. I highly recommend Brandon over at Acura. Florida. I highly recommend Brandon over at Acura. More

Great service and staff We appreciate the extras Michael Hall was very helpful. Thanks. We will be back!! extras Michael Hall was very helpful. Thanks. We will be back!! More