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Regal Chevrolet - Service Center

Lakeland, FL

4.3
870 Reviews
Call Service Center (863) 588-0219

870 Reviews of Regal Chevrolet - Service Center

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September 25, 2025

I have nothing but good things to say about Regal Andrew Carr was a blessing very informative Very happy More

by tintin5238
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emmy Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2025 -

Regal Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Regal Chevrolet. Felix Mendez - Service Lane Manager - 863-333-4656

September 18, 2025

Diagnostic test was not completed to determine reason for vehicle issue. Paying over four hundred dollars, left with no actual confirmation if the issue is water related. Due to the vehicle computer was neve More

by Bjmo_16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Erickson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2025 -

Regal Chevrolet responded

Thank you for reaching out and sharing your concerns about your recent service visit. We take feedback like yours seriously and want to sincerely apologize for your experience. Please feel free to contact me directly at 863-333-4656. Thank you Felix Mendez Chevy Service Lane Manager.

September 16, 2025

Scott provided excellent communication and made the process seamless. I would recommend to family and friends. More

by monayacrossen005
Recommend Dealer
Yes
Employees Worked With
Scott Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Erickson
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Sep 16, 2025 -

Regal Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Felix Mendez - Service Lane Manager - 863-333-4656

September 11, 2025

They are very efficient they make sure your car is done correctly. They get in contact with you. They are probably the best. I will not bring my car to anybody but them. More

by Regina Morgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arelys Morera
Report | Print
Sep 11, 2025 -

Regal Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Felix Mendez - Service Lane Manager - 863-333-4656

September 04, 2025

I have had 3 encounters with Regal, 1sales 2 service and all 3 were unsatisfactory, but I don’t have any complaints about Emmy More

by REA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Erickson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Emmy Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Platt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Wren
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Sep 08, 2025 -

Regal Chevrolet responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Felix Mendez - Service Lane Manager - 863-333-4656

September 02, 2025

Loved working with Andrew, from the time I entered the building, he treated me with so much respect. Andrew was very informative and I think he went above and beyond to make sure I was happy. More

by rucker.yolanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Sep 02, 2025 -

Regal Chevrolet responded

Thanks for sharing your thoughts about your experience with Regal Chevrolet. We appreciate your business and hope to see you again soon! Felix Mendez - Service Lane Manager - 863-333-4656

August 30, 2025

Outstanding service. Fast and efficient. Will always bring my Chevy to Regal. Never any complaints. Thank you More

by JEFFMORRIS1077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emmy Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2025 -

Regal Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Felix Mendez - Service Lane Manager - 863-333-4656

August 29, 2025

This is the first time I didn't have to wait 3 hours for a oil change.i only use regal because my oil change are free. More

by jimm4411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emmy Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2025 -

Regal Chevrolet responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Felix Mendez - Service Lane Manager - 863-333-4656

August 29, 2025

I brought my Truck in for new tires and it was finished on time. Great job.! Regal More

by Nix.ricky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Platt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2025 -

Regal Chevrolet responded

Thanks for sharing your thoughts about your experience with Regal Chevrolet. We appreciate your business and hope to see you again soon! Felix Mendez - Service Lane Manager - 863-333-4656

August 23, 2025

The service took to long and there was grease all over the side of my vehicle More

by don dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmy Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2025 -

Regal Chevrolet responded

Thank you, Don, for providing this feedback. We apologize for not delivering an exceptional service experience to you. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind, we'd love to address your concerns in detail by speaking directly with you. Felix Mendez - Service Lane Manager - 863-333-4656

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