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Emmy Andrew

Overview Reviews (98)

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Emmy Andrew

Assistant service manager-Advisor

Regal Chevrolet

925 Bartow Road
Lakeland, FL 33801

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4.8

98 Reviews

Overview Reviews (98)

Dealership Experience

6 yrs, 4 mos

Industry Experience

15 yrs, 1 mo

Languages Spoken

English

4.8

98 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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98 Reviews of Emmy Andrew

October 21, 2026

Dealership Rating

Employee Rating

Friendly and fast service . My favorite dealership for sure . Fresh popcorn and coffee while you wait too . My favorite dealership for sure . Fresh popcorn and coffee while you wait too . More

by carrieheidtman

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 21, 2026 -

Regal Chevrolet responded

We’re glad the service visit for your Chevrolet Trax was both efficient and welcoming. It’s great to know you enjoyed our popcorn and coffee while you waited, and we appreciate your kind words. Sean Bryant - General Sales Manager - 863-333-0536

October 14, 2026

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Employee Rating

I have experienced excellent customer service for the last ten years. Service personnel work very hard for customer satisfaction. last ten years. Service personnel work very hard for customer satisfaction. More

by alexscott4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Erickson, Fransico Chavez

Oct 14, 2026 -

Regal Chevrolet responded

After ten years of entrusting our service department with your Chevrolet Tahoe, your continued satisfaction is the highest compliment. Hearing that our team’s hard work has consistently earned your trust means a great deal to us. Sean Bryant - General Sales Manager - 863-333-0536

September 22, 2026

Dealership Rating

Employee Rating

Excellent management intervention to internally communicate the issue to all involved. As a result my service was performed perfectly and I’m 100% satisfied with the result. communicate the issue to all involved. As a result my service was performed perfectly and I’m 100% satisfied with the result. More

by dangiesler

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Erickson, Fransico Chavez , Kelsey (service advisor)

Sep 22, 2026 -

Regal Chevrolet responded

Knowing that our management team’s clear coordination led to a flawless service on your Chevrolet Colorado is rewarding. Hearing you’re 100% satisfied with the results means a great deal to our service department. Sean Bryant - General Sales Manager - 863-333-0536

September 18, 2026

Dealership Rating

Employee Rating

I always feel welcomed at this location. I always feel welcomed at this location. Emmy is my usual go to girl. She's funny too. I always feel welcomed at this location. Emmy is my usual go to girl. She's funny too. More

by shanecetailo

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Emmy Andrew

Sep 18, 2026 -

Regal Chevrolet responded

Knowing you always feel welcomed at our dealership means a lot to our team. Emmy will be thrilled to know her warmth and sense of humor brighten your Civic service visits. Sean Bryant - General Sales Manager - 863-333-0536

September 17, 2026

Dealership Rating

Employee Rating

muy amable servicial y atenta ,muy buen servicio, poco tiempo de espera, muchas gracias, hasta pronto tiempo de espera, muchas gracias, hasta pronto More

by Mayra

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Fransico Chavez

Sep 17, 2026 -

Regal Chevrolet responded

We’re glad the service visit for your Chevrolet Suburban was friendly, attentive, and fast. Thank you for your kind words; our team, especially Emmy and Fransico, is pleased we could minimize your wait and provide outstanding support. Sean Bryant - General Sales Manager - 863-333-0536

September 12, 2026

Dealership Rating

Employee Rating

It was an awesome experience everyone there is especially nice. Chase took care of me and did a wonderful job job. nice. Chase took care of me and did a wonderful job job. More

by m.berlin20199

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Erickson, Fransico Chavez

Sep 12, 2026 -

Regal Chevrolet responded

Knowing the service on your Chevrolet Traverse felt exceptional and our team made you feel at home is truly rewarding. Your kind words about our service department’s friendliness mean a great deal to us. Sean Bryant - General Sales Manager - 863-333-0536

September 01, 2026

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Employee Rating

That dealer sold me a troubled pickup, and I spent 8 months on my way and coming so they could fix it.Money and time invested unnecessarily. And then they told me that they could not help me To get me o months on my way and coming so they could fix it.Money and time invested unnecessarily. And then they told me that they could not help me To get me out of this one that had problems. More

by Williamvalentin623

Verified Customer

Recommend Dealer

Other Employees Tagged: Emmy Andrew

Sep 24, 2026 -

Regal Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Sean Bryant - General Sales Manager - 863-333-0536

August 26, 2026

Dealership Rating

Employee Rating

Lack of communication never call you back seems like they don't care about their customers don't care about their customers More

by dgrant1259

Verified Customer

Recommend Dealer

Other Employees Tagged: Emmy Andrew

Aug 30, 2026 -

Regal Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Sean Bryant - General Sales Manager - 863-333-0536

August 19, 2026

Dealership Rating

Employee Rating

Kept me in the loop while my car was being serviced and kept me informed on pricing kept me informed on pricing More

by epjstp

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 19, 2026 -

Regal Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sean Bryant - General Sales Manager - 863-333-0536

August 15, 2026

Dealership Rating

Employee Rating

The work was perfect. They work fast and professional. People was kind and helpful. Thanks They work fast and professional. People was kind and helpful. Thanks More

by adrian.rod9712

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Erickson, Fransico Chavez

Aug 15, 2026 -

Regal Chevrolet responded

Thank you for choosing Regal Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sean Bryant - General Sales Manager - 863-333-0536