Regal Chevrolet - Service Center

My truck was towed in due to a lightening strike, of all things. It was delivered on a Thursday afternoon, and sat for a week. No communication and nothing being done. This was an insurance claim. Knowing things. It was delivered on a Thursday afternoon, and sat for a week. No communication and nothing being done. This was an insurance claim. Knowing a little how car dealerships/service departments work, this was not going to make money for the dealership. Lightening strikes are virtually write-offs every time. Instead of clearing the vehicle by spending an hour, they let it sit for a week. Finally on the next Thursday, my insurance adjuster went into the dealership, in person, and prompted them to do something. Low and behold, inside of 2 hours I had what I needed for the insurance to continue with the claim. This illustrates exactly what we all think of dealerships and their service departments, only out for the big $$$. If the job doesn’t make them a lot of money, you get lousy service. On the flip side of all this, Joe Platt was the single bright light. When I went in to remove my plate, he took time to drive me out on a golf cart. Also, he talked to me with no pretenses or hidden agenda. More

Joe kept me in the loop the entire time. I really appreciated that. He also recommended that I have another item repaired while the car was already in for service. Thus saved me both tim I really appreciated that. He also recommended that I have another item repaired while the car was already in for service. Thus saved me both time and money. More

Picked up my car and left with more problems than I came in with. Not happy at all. Dealership is not taking any accountability and is steadily trying to give me a bill. Does it make any sense how they try in with. Not happy at all. Dealership is not taking any accountability and is steadily trying to give me a bill. Does it make any sense how they try and milk people dry especially when times are hard. I know my car like the back of my had and after I picked up my car i immediately noticed the new problems that I did it have before. They kept my car 5 weeks to fix a transmission issue now the advisor says they had to move move the starter to get the transmission issue but now there’s a possible issue with the starter. Hmmm. Ok. But here’s your $900 estimate for a new starter. I’m so disappointed and exhausted. More

Everyone was very professional and friendly. Joe Platt was very helpful in letting me know what my problem was with my vehicle and what it would cost and when it would be ready. Joe Platt was very helpful in letting me know what my problem was with my vehicle and what it would cost and when it would be ready. More

It was great all aroung Joe was very thorough. The shuttle driver was very friendly and the technician did clean work and did not leave any mess The shuttle driver was very friendly and the technician did clean work and did not leave any mess More

Generational and Very Accommodating Dealership. Knowledgeable Service Staff. Honestly Salespeople. Clean, convenient, cordial, organized, respectful Knowledgeable Service Staff. Honestly Salespeople. Clean, convenient, cordial, organized, respectful More

They did what I asked. The widows look great. Everything was on time. I love that I get a ride home and a pickup back. The widows look great. Everything was on time. I love that I get a ride home and a pickup back. More

Always good, but I sure miss Lisa Guthrie! ! Lisa was one of a kind and always spoiled me! When our business was completed she always made sure I got a big hug!! ! Lisa was one of a kind and always spoiled me! When our business was completed she always made sure I got a big hug!! More

Friendly staff but could not complete what I needed done. I have a Ford that I bought used from Regal but they recommended that I take it to a Ford dealership I have a Ford that I bought used from Regal but they recommended that I take it to a Ford dealership More

This personnel at this dealership are very helpful and nice. Answered all my questions and concerns. nice. Answered all my questions and concerns. More