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Regal Honda

Lakeland, FL

4.5
4,063 Reviews
We have been family owned & operated since 1976- 43 Years & counting! We pride ourselves in delivering a different experience, you will be treated like family! The Regal Benefits: 1. Two shuttle vans for transportation. 2. 24hour Roadside assistance. 3. Window tinting & accessory installation on site. 4. Courtesy car wash & vacuum with service
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 4,063 reviews

February 12, 2021

I had my car at Regal for a factory recall.I was I had my car at Regal for a factory recall. I was impressed from the time I called to make an appointment. Spoke with Kyle. He ordered the part, ca More

by curier10
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kyle Cook
Feb 15, 2021 -

Regal Honda responded

Thank you for the review and for choosing Regal to perform your vehicle's factory recall!

February 12, 2021

Very fast and polite. I expressed my concern about grease on my apolstry from previous services and the service associate was apologetic and still friendly after my complaint. More

by Erving84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Phillips , Kyle Cook
Feb 12, 2021 -

Regal Honda responded

Thank you for taking the time to leave us feedback on your recent visit to our service department! We appreciate your business and look forward to working with you again on any future service/maintenance needs that you may have!

February 12, 2021

Crysta got back to me right way after I initially inquired online about the last 2020 Ridgeline on the lot.. Andre was a pleasure to work with and made purchasing my new vehicle quick & easy!! Jonath More

by KellieM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Andre Betances, Crysta Porter, Jonathan Martinez
Feb 12, 2021 -

Regal Honda responded

Congratulations on your new Ridgeline Kellie!

February 11, 2021

Always prompt, especially the “no wait” service department for oil changes. Free car wash to go with it, and free car wash at any time that goes well for an elderly person like me and saves water c More

by BMORGRAGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Regal Honda responded

We appreciate you choosing Regal for your vehicle's service/maintenance needs!

February 11, 2021

Always friendly and efficient in completing maintenance and service. Scheduling is simple and convenient by phone or internet. Showroom and waiting area are clean and comfortable. More

by mbrumback
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Regal Honda responded

We appreciate you taking the time to let us know how your recent visit to our service department went. We look forward to working with you again on any future service/maintenance needs that you may have!

February 11, 2021

Mallory was great to work with we both compromised to get the same done...Great work she definitely deserves to be recognized her work yesterday More

by jgrimes81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baziel Cabrera, Mallory Bartle
Feb 12, 2021 -

Regal Honda responded

Thank you, Mallory is definitely an asset to our team. Congratulations

February 11, 2021

Very pleased w/service DEPT. Disappointed in sales dept. Offered a unexpected refund on service due to trading in my vehicle for a new one, and have yet to recieve as of 2/11 been waiting since 1/25 with no More

by WPBFL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Bell, Kyle Cook
Feb 12, 2021 -

Regal Honda responded

We apologize for the inconvenience and have Management looking into the issue right now

February 11, 2021

Very pleased with the service I have received. Mostly have dealt with Chrissy and she is always very knowledgeable about my concerns and seems to have an interest in my concerns. More

by Ldshiver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Regal Honda responded

We love Chrissy and think she does a great job of taking care our her customers!

February 10, 2021

Very professional and responsive to the customer's needs. We setup an appointment with David Schultz and were able to get our new Honda CRV the same day. More

by rsuchenski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Schultz
Feb 10, 2021 -

Regal Honda responded

Congrats!!!

February 10, 2021

Finally fixed the popping noise after two trips but when I got home noticed my car wasn't put back together properly 🙄...the lady at the loaner office was great and the loaner car was nice that's really al More

by COURTNEYRAE826
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dustin Brown
Feb 12, 2021 -

Regal Honda responded

Courtney, Thank you for your feedback. We will look into this further, Please contact Honda Service Manager David Voci if you have anything further to add. Thank you

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