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Regal Honda - Service Center

Lakeland, FL

4.5
2,242 Reviews

2,242 Reviews of Regal Honda - Service Center

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April 20, 2024

The Honda customer service department for service is excellent. They ALL are always kind and very helpful. I’m glad that I bought my car at Regal Honda. My salesman was excellent and patient as well. I More

by WENDIFIELDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaylmov
Apr 25, 2024 -

Regal Honda responded

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon.

April 20, 2024

I waited for almost 3hr for an oil change only service that I had an appointment for. At the 2hrish mark I texted the status on my vehicle from the lobby with no reply and the 3rd person during my visit g More

by RJLANCOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Regal Honda responded

Thank you so much for your feedback. Customer satisfaction is and always has been one of our top priorities. We're terribly sorry to hear about your experience and highly appreciate you bringing this to our attention. We will speak with our staff and will take steps to ensure that this doesn't happen again.

April 19, 2024

all staff is very helpful and respectful maki g sure I am pleased with work. More

by kimbotj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cam'ron with sales is GRRREAT and Raul assisted with service and was same!
Apr 19, 2024 -

Regal Honda responded

Thank you so much for this 5-star review. We really appreciate you being a customer.

April 19, 2024

I have always had positive experiences with Honda service. Both technicians I have had appointments with for my CRV have been super pleasant to work with and Raul, on this last appointment was very More

by mas1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon; Raul
Apr 25, 2024 -

Regal Honda responded

Thank you for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon.

April 17, 2024

Great honest service during my unplanned visit. Austin help get my car fixed quick and let me know when it was finished promptly More

by jackley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Regal Honda responded

It’s lovely to hear your kind words of appreciation for our hard-working staff at Regal Thank you.

April 16, 2024

The wait was almost three hours just for a tire patch. I was told 45 minutes More

by wayne.defreitas
Recommend Dealer
Yes
Employees Worked With
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Regal Honda responded

We're sorry to hear that you had to wait for a long time to get your tire fixed. We understand how valuable your time is and we apologize for any inconvenience. We will investigate this further and take steps to improve our scheduling and wait time management.

April 15, 2024

I had a terrible service experience. I was drastically overcharged. It took serious effort to get it corrected. The only shining light, and she shone very brightly, was Lisa Morrison, More

by davidsum1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Young
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Soloj
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Regal Honda responded

We're sorry to hear that you had a negative experience at our store. We strive to provide exceptional customer service and it's disappointing to hear that we fell short in your case. Thank you for sharing your experience with us.

April 14, 2024

Megan took care of all my service needs. She was professional and quick to respond More

by dan5800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Regal Honda responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

April 12, 2024

Always prompt on arrival, and communication is always timely. Service advisor Austin B was quick to offer assistance and went above expectations by staying late to ensure I got my Passport back the same More

by Tammy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin B
Apr 16, 2024 -

Regal Honda responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

April 11, 2024

Everyone in the service center is courteous and very helpful. Much better than other dealers I've dealt with in the past. More

by b2rit
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheron Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Mackay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Brock
Apr 11, 2024 -

Regal Honda responded

Thank you. It has been our absolute pleasure to serve you, and we hope that you return soon.