Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Regal Kia Lakeland
Lakeland, FL
4,902 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,902 reviews
March 22, 2025
Not enough seating in waiting area and coffee not very good. Dogs allowed in waiting arra good. Dogs allowed in waiting arra More
by alypar36
Verified Customer
March 22, 2025
I feel that I got a Good deal on my trade-in and for the car that I purchased. I like the salesman, his name is Alex. He was very accommodating and we got the deal done fairly quickly. car that I purchased. I like the salesman, his name is Alex. He was very accommodating and we got the deal done fairly quickly. More
by wesleywschultz
Employees Worked With
Alex
March 22, 2025
He did a wonderful job on my ac system and he put on new tires tires More
by Jeremiah915
Employees Worked With
March 21, 2025
My service was as scheduled. Misty and the team were in contact with me throughout the process, Drop-off and pick-up were a breeze! Misty and the team were in contact with me throughout the process, Drop-off and pick-up were a breeze! More
by jshuler1
Employees Worked With
March 18, 2025
My service advisor Misty was great. Great staff, great KIA service dept. Overall great experience. Great staff, great KIA service dept. Overall great experience. More
by markydoo
Employees Worked With
March 15, 2025
Jeremy is absolutely great. Deserves a 10+. Regal had me come in 3 times for a recall. Jeremy apologized but Regal did not. I suppose an apology from Jeremy was enough, but I Deserves a 10+. Regal had me come in 3 times for a recall. Jeremy apologized but Regal did not. I suppose an apology from Jeremy was enough, but I would have thought the service manager would have come out from wherever he was hiding to say something. In fact, I would have the service manager walk around, be visible, and talk to folks waiting for their vehicles. PR is very important in my opinion. There was a woman that walked around and asked about snacks, etc. I didn't get her name, Seemed very personal. She brought me the basket of snacks to choose from. More
by carnegieron
Employees Worked With
March 14, 2025
JEREMY WAS VERY PROFESSIONAL AND HAD THE SERVICE DONE IN A TIMELY MANOR. THE SERVICE REPORT WAS VERY THOROUGH AND JEREMY INFORMED ME THAT UPON INSPECTION OF MY CAR, THE BRAKES NEEDED REPLACING. A TIMELY MANOR. THE SERVICE REPORT WAS VERY THOROUGH AND JEREMY INFORMED ME THAT UPON INSPECTION OF MY CAR, THE BRAKES NEEDED REPLACING. More
by panchopriv
Employees Worked With
March 14, 2025
Worst repair I've ever had at a dealership. If you can't get an alignment correct. Why would I want them to fix a motor problem. Appreciate they were willing to correct. But ZERO confidence in If you can't get an alignment correct. Why would I want them to fix a motor problem. Appreciate they were willing to correct. But ZERO confidence in future service warranty work don't appreciate being put into a service matrix, when ny vehicle doesn't fall into average milestones because I hate driving the vehicle. More
by aj
Employees Worked With
Justin & Jordan
March 14, 2025
Great service every time we bring our car in. I wish I didn’t have to write a review every time, though. Thanks for always being there to assist with my car needs! I wish I didn’t have to write a review every time, though. Thanks for always being there to assist with my car needs! More
by caitlintsnell
Employees Worked With
March 14, 2025
Experience was very professional. Diagnostics was very quick and thorough. Immediately set up repair schedule and since work was under warranty a rent a car was made available. Thanks Diagnostics was very quick and thorough. Immediately set up repair schedule and since work was under warranty a rent a car was made available. Thanks to the entire team. More
by cvincent1949
Employees Worked With
