Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Regal Kia Lakeland
Lakeland, FL
4,902 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,902 reviews
February 03, 2023
Best experience ever! ! Starting from sales to finance. Professional,knowledgeable and customer service was above and beyond. I will be a life time client. ! Starting from sales to finance. Professional,knowledgeable and customer service was above and beyond. I will be a life time client. More
by annasein
Verified CustomerEmployees Worked With
Carlos in finance sept was awesome as well. Amazing team , Jeff Bass, Willy Moreira
February 03, 2023
Always great customer service. Communication and prompt service is amazing. Jeremy is a great communicator and takes good care of his customers. Communication and prompt service is amazing. Jeremy is a great communicator and takes good care of his customers. More
by jsyrn
Employees Worked With
February 03, 2023
Jorge was wonderful, so kind and answered all of our questions and concerns. He helped us through the process seamlessly. questions and concerns. He helped us through the process seamlessly. More
by NESSAADELAROSA
Employees Worked With
February 02, 2023
Very professional, always go the extra mile to make things right with my vehicle. Would not go anywhere else things right with my vehicle. Would not go anywhere else More
by DEEKNOW1
Employees Worked With
January 31, 2023
Amazing customer service! Completed my service early and keep me informed the whole time. Sent text message with contact information if I had any questions about the status. Completed my service early and keep me informed the whole time. Sent text message with contact information if I had any questions about the status. More
by Tonya law
Employees Worked With
Jeff Soloi
January 31, 2023
Worst customer service around. Left my car in December for about 3-4 weeks. Finally got a loaner vehicle. I have had my hybrid in 3 times to fix the warning light. Which they said Left my car in December for about 3-4 weeks. Finally got a loaner vehicle. I have had my hybrid in 3 times to fix the warning light. Which they said needed me taillight assembly week later doing same thing.. Do not return calls as promised. This is not my first time with problems with the service department. Kelsey was the only one that would call me back. When a service tech is off no message to speak to another person. More
by Jerry
Employees Worked With
Kelsey Johnson
